Greetings.

I'm new to Zoom, switching from other platforms because so many users are most familiar and comfortable with Zoom.

I signed up for a new account, which worked as expected, and then attempted to upgrade to a "Pro" account, which I need to make the service useful to me.  However the payment process hangs when I submit my credit/debit card information, stuck on "Please Wait" forever.

I've checked with my bank.  They see the authorization inquiry and confirm that the transaction is authorized, but the Zoom app never completes it.

I've used multiple browsers and made sure that no blockers or add-ons that could interfere are active.

None of the online help options are meaningfully related, the chatbot is totally useless and Zoom apparently won't provide other help options except to paid accounts.  And I can't have a paid account if Zoom won't take my money.

Any guidance or suggestions will be appreciated.

Thanks.

[Edited to correct typo.]

I have several charges on my purchasing card that I have been trying to have removed and Zoom will not remove them. I work for an enormous college hospital system with a corporate Zoom account. I am one of literally thousands of lower-level employees, I do not pay for the hospital systems Zoom account. I have been ill served by their "Tier II" department. Who has claimed that the charges are from an increase in Zoom Room Licenses and monthly cloud services. MY COPRORATE CREDIT CARD WAS NEVER REGISTERED WITH ZOOM! I cannot believe that I am still fighting with them to remove the charges! Has this happened to anyone else?  

Hi - Thank you for contacting Zoom Billing. I am showing the charges are for an increase in Zoom Room licenses from 45 to 55 and Monthly Cloud services. I will transfer you to our Renewals team who can assist you with cancelling the services if needed.

Best,

Fernando

BIL0601858 / GR0144620 

I am from India and was successfully using a Zoom monthly paid account. However, my credit card expired, and I got a new one. When I tried to restart my monthly paid subscription with the new card, it showed the message: “The payment currency option is not available for your country.”

I also tried using several of my international credit cards that work for making payments in USD on other apps and platforms, but not on Zoom. How can I resolve this issue?