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5
Newcomer
504
Newcomer
April 22, 2024
Solved

Login not possible from second laptop

  • April 22, 2024
  • 1 reply
  • 5 views

When our organization had a free subscription, I was able to login to a scheduled meeting on one of two different laptops. This because one has video and the other does not.  Today, after purchasing a Zoom account, I could not login from the laptop that has video working. I could only login from the laptop that I used to purchase the Zoom account (without video). I need a solution. 

Best answer by S_K

Hi @504 

 

I recommend updating Zoom to the latest version. If that doesn't work, uninstall and reinstall it. If you still need help, please go to Contact Zoom Support and utilize the Chatbot to report that you can't access your account.

1 reply

S_K
Community Champion | Employee
S_KAnswer
Community Champion | Employee
April 23, 2024

Hi @504 

 

I recommend updating Zoom to the latest version. If that doesn't work, uninstall and reinstall it. If you still need help, please go to Contact Zoom Support and utilize the Chatbot to report that you can't access your account.

5
Newcomer
504Author
Newcomer
April 23, 2024

Thank you. I'll try your suggestion.

 

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