We have recently ended our paid licensing for Zoom Rooms. However, the Zoom Room devices (DTEN ON 55) still show Digital Signage content we previously used, and the portal won't allow us to turn it off, edit it, or delete the content. And since we're not a paid account anymore, we are having a hard time contacting support. Is there someone at Zoom listening that can help us?

We have multiple Scheduling Display Only rooms across three offices. Those rooms use an iPad as a Scheduling Only Display. Google Calendar is our calendar service. What we have discovered is that they are not automatically syncing with the iPads, in that we have to manually refresh on the iPad (by swiping down on the iPad) to have new meetings show up or to reflect when a meeting has been cancelled.

When we do refresh manually the calendar on the iPad is the same as Google Calendar. So there's no issue with getting the correct data, it just never pulls the data to begin with. We've waiting over five minutes for newly creating or deleted events to show up and it never does.

I'm an IT contractor so I tested with the same iPad signing into another client's Zoom instance as a Scheduling Only Display and events sync immediately so I know it's not a network or hardware issue. Both use Google Calendar, with pretty much the exact same settings. 

Is there a reason why the Zoom Scheduler is not refreshing automatically? What kind of setting could be causing the delay?

Hi there,

I just tried to adjust the options for the waiting room to add a video there but once I enter "waiting room" in the settings it does not showcase any options to adjust the waiting room. Just shows a toggle to add or remove the waiting room. I am on the free plan maybe that's why this occurs - don't know.

My setup currently is Zoom Rooms with Google Meet interop enabled going through Polycom C60 Trio controllers. We can join these meetings in our Zoom rooms just fine but there is very little host control on the Poly C60s, specifically for user management. We can't manage waiting rooms and allow participants from the controllers. Is this expected behavior? Thanks!

Hi, I hope some can help me.

I am trying to sign in to zoom room controller that I installed on to the CP965 using a configuration file found here: https://zoom.us/client/latest/zrc.apk

When I run the app it take me to a sign in screen with options to sign in using, email, SSO, google or facebook. However I am told by our admins that I need to sign in using an activation code which they have given me. The activation code has worked on the Zoom Rooms app installed on windows micro desktop and is shows me the the room the activation code refers to. But I just can find how I use the activation code through the ZRC app on the CP965.

I have already update the firmware with the certified custom firmware found here: https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware#h_746bf277-ad09-4ebc-88f5-b1f76b859b9a

Some of the support articles I found on Zoom support also suggest that you can sign in using an activation code but again I cant fine this option. 

What am i doing wrong?

Today I was on a meeting that I wasn't hosting.  Several times when we were sent to breakout rooms, Zoom froze on the joining room box.  It also happened once when rejoining the main room.  I quit Zoom, I restarted my computer and it continued to be an issue.  Any ideas on how to resolve?

Our group has about 34 members that will have to be manually assigned into breakout rooms.  (Pre-assigning via scheduling won't work in this situation) I'm trying to speed up the process of manually assigning breakout rooms.   Is it possible to have multiple cohosts manually assigning people at the same time?