Customer Success Forum

I'm a sucker for a good hub.

On Fedora 43, using zoom-7.0.0.1666-1.x86_64 (or the flatpak version), I get the system tray icon but no other windows show. I tried a few things, including running with XWayland, setting QT_QPA_PLATFORM=wayland, but nothing works. More details here: https://discussion.fedoraproject.org/t/zoom-no-window-showing/188177/13 as well as debugging information. Any idea how to fix this?

💭 Why Meeting Notes Still Matter in the AI EraEven with advanced collaboration tools, one challenge remains: capturing what matters during meetings. Between switching platforms, juggling chat messages, and tracking next steps, it’s easy for key insights to slip through the cracks. That’s where Zoom My Notes steps in. It centralizes your notes across all meeting types—Zoom, Teams, Google Meet, or in‑person—so you never lose context again.Unlike traditional note apps, My Notes doesn’t rely on bots or third‑party integrations. It’s built directly into Zoom Workplace, meaning your notes stay private by default and sync seamlessly with your account. You can type freely during meetings, then let AI Companion enhance them afterward with summaries, action items, a

Hi, I've been a customer of Zoom 3 years. I simply required to drop our license count from 32 to 20 and webinars from 2 for 1. Simple request yes? I started the process 6 weeks before annual renewal and with just 4 days to go i am left with nowhere to go. Under the dashboard and edit plans I cannot reduce the license count as it says:Your account has custom pricing. To decrease the license count, please contact us.So I did contact customer support - 5 weeks ago. Over several weeks I converse with an agent - I was clear from the start what I wanted, the reduction in licenses, but I had to jump through hoops and questions - the support ticket was BIIL0747142. It got to the point of actually reducing the licenses and suddenly the case/ticket is closed. I cannot reopen the ticket but my license count has not been reduced. My renewal is now just 2 weeks away. So I open another ticket - (BIL1170595) - I am again very clear on what I wan

The Zoom Phone Power Pack you trusted before is now even better—with enhanced features, smarter capabilities, and a new name: Customer Engagement Pack. Experience the same powerful solution you loved, now redesigned to help teams communicate faster, collaborate better, and deliver exceptional customer experiences.In today’s fast-paced business world, customers expect quick responses, smooth communication, and personalized support. Whether it’s a missed call, delayed text reply, or difficulty routing inquiries, every interaction matters. That’s where the Zoom Customer Engagement Pack comes in — a powerful add-on for Zoom Phone designed to help businesse

Zoom introduced Personal Workflows, a feature designed to help users create their own "personal operating system" inside Zoom Workplace. Instead of juggling multiple apps or remembering endless to-dos, users can now design simple, automated flows that capture, organize, and execute tasks across meetings, chat, mail, and docs.At its core, Personal Workflows is about reducing friction. It helps users capture ideas, organize them into actionable steps, review progress, and execute—all without leaving Zoom. Whether you’re a project manager tracking deliverables, a teacher organizing lesson summaries, or a sales rep following up on client calls, Personal Workflows adapts to your rhythm.Here’s how it works:Capture – Automatically collect meeting notes, chat highlights, or AI Companion summaries into a single

Unlocking the Power of Zoom AI Companion 3.0 Web: The Prompt Formula in Action When customers discover Zoom AI Companion 3.0 Web, they often ask, “How do I get the best results?” The secret lies in mastering one simple yet transformative idea — the Prompt Formula.

Zoom AI Companion promises to boost productivity and streamline meetings. But is it worth the investment? Zoom has made it easier than ever to find out with AI Companion ROI calculator.   The calculator is a simple tool that asks you a few basic questions about your organization:   Based on your answers, the calculator provides an estimate of how much time and money your organization could save by using Zoom AI Companion.  

We're thrilled to announce the launch of the new Zoom MVP Program, a brand new initiative designed to recognize and celebrate our most passionate external advocates. What is the MVP Program?The Zoom MVP Program is our highest level of recognition for community leaders who are making waves beyond the Zoom Community. If you're actively talking about Zoom across social media, leading user groups, creating content, or speaking at industry events, this program is designed with you in mind. Why Should You Be Excited? 🚀Get official recognition as a Zoom MVP with exclusive badges and visibility Access direct engagement with Zoom's technical teams Amplify your personal brand as a recognized Zoom thought leader Connect with an elite network of fellow Zoom advocates Ready to Learn More?Head over to our official MVP Program landing page to discover:F

When I sat down with this customer for our latest account review, one thing was immediately clear: this is a team that knows what’s working, and isn’t afraid to rethink what’s not. They’ve built a strong foundation with Zoom. Every assigned Workplace Business license is actively hosting meetings, a clear sign that collaboration is embedded in how they operate. There’s no question the platform is delivering value day-to-day. But what made the conversation especially interesting was where they’re headed next. AI is already part of their workflow, with nearly 40% adoption of AI Companion. The team sees real potential in using it to eliminate manual note-taking and make meetings more actionable. At the same time, they’re approaching it thoughtfully, pausing to ensure security and privacy standards are fully vetted before scaling further. It’s a great example of innovation paired with responsibility. At the same time, they’re taking a hard look at efficiency. 

Your support is absolutely the worst I have ever encountered.I am absolutely sure that I’d get better support in soviet Russias courts than here. 

Imagine 5 to 15 retired seniors meeting to be taught and/or discuss a subject of interest. Sometimes all parties are in their homes connecting by Zoom. Sometimes everyone except the speaker is in one room like a church social hall or the back room of a small restaurant with a large screen TV and an upgraded microphone/camera on a laptop. The problem is that most of the time there are a mix of people in the room on phones, tablets or laptops; There are also people in the room depending on a communal monitor, speaker, mike and camera to participate. Finally, there are some people trying to be in both worlds with a phone for speaker and mike, but using the monitor to see the group.  The pure groups work fine but the mixed groups have problems with not enough volume, not enough mike sensitivity and feedback. I am sure that part of the problem involves managing the layout of the groups but part of the problem is not having the

Time is flying by—can you believe we’re already stepping into April? This month brings even more exciting updates, helpful tips, and best practices to help you make the most of your Zoom solutions.As we move further into the year, we’re continuing our commitment to fostering collaboration, innovation, and connection—creating spaces where everyone can thrive and work smarter together. 📅 April Schedule📌 April 1 – Zoom Workplace Open Office Get your questions answered about Zoom Workplace features, workflows, and integrations. Le

If you’ve ever finished a great meeting or webinar and thought, “Where did that recording go?”, you’re not alone! Between team calls, training sessions, and events, it’s easy for recordings to end up scattered across folders and drives.That’s where Zoom Video Management comes in. It’s your new home base for video content — a simple, organized library where you can easily find, play, and share your Zoom recordings.🌟 What You Can Do with ItFind recordings fast. Everything lives in one place—no more hunting through links or emails. Organize your content. Create channels for your team, projects, or topics so your videos stay neat and searchable. Share securely. Manage who can see your videos, whether it’s your whole team or just a few collaborators. Track engagement. See how often your videos are viewed and which ones are getting th

Did you know that event organizers who use curated templates can cut setup time by up to 40% while boosting attendee engagement through consistent branding?Curated event templates in Zoom Events are designed to help organizers quickly build consistent, branded, and compliant event experiences. These templates can include pre-set configurations for registration, branding, sessions, and communications. Customizing them allows organizations to align events with their unique goals, branding, and workflows—saving time while maintaining quality and consistency.Why Customize Curated Templates?Think of curated templates as your event’s creative blueprint—customizing them transforms a generic setup into a branded, memorable experience that reflects your organization’s unique voice.Customizing curated templates helps:Maintain brand consistency across multiple events or departments.

Want to get more impact out of your Zoom solutions? Our March Customer Success Live Sessions are built for Zoom IT Admins, Users, and Account Owners who are ready to boost productivity, strengthen collaboration, and stay ahead of the newest innovations.In these dynamic, interactive sessions, you’ll connect directly with Zoom Customer Success Managers and product specialists. Bring your questions, gain actionable insights, learn proven strategies, and walk away with practical tips to elevate how your teams use Zoom every day. 📅 March Schedule📌 March 4 – Zoom Workplace Open Office Get your questions answered about Zoom Workplace features, workflows, and integrations. Learn best practices to streamline colla

We’ve been getting a lot of questions lately around Brand Vetting and the “Partial Upgrade Available” label in Zoom SMS Campaigns — so we wanted to take a moment to clearly explain what these mean, why they matter, and how they affect your ability to use Zoom SMS.If you’ve seen a “Not vetted” status or a Partial Upgrade Available tag and wondered what’s next, this post is for you. What is Brand Vetting in Zoom?Brand Vetting is a required verification process for Zoom customers who want to use SMS (10DLC) for business messaging.It’s part of carrier compliance requirements and helps ensure that:Your business is legitimate You are authorized to represent the brand name you registered SMS traffic sent throug

Hi. I have spent a few hours looking up how to set up Zoom healthcare.  I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare.  Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint.  I have tried calling the sales team but no one actually picks up the phone.     Can someone please explain how I can obtain a BAA.  This has become rather time consuming.  Need help!   Thank you 

Keeping up with notes during meetings can sometimes distract you from the conversation. My Notes in Zoom Workplace helps make note-taking easier by giving you a personal space to capture ideas while AI Companion helps organize the important details. As you write your notes, AI Companion can assist by transcribing discussions, creating summaries, highlighting key points, and identifying action items, helping you quickly understand the most important takeaways after the meeting. Your notes are also completely private, meaning they’re only visible to you and aren’t automatically shared with hosts or other participants. Another helpful benefit is its flexibility across meeting environments. You can use My Notes during Zoom Meetings and Zoom Webinars, but also for in-person conversations or meetings hosted on platforms like Microsoft Teams and Googl

We’ve all been there—facing a sudden Zoom issue minutes before an important meeting. Maybe your audio isn’t connecting, or your recording didn’t save where you expected. The instinct for many users is to turn to a generic AI tool for help. But what if the fastest, most accurate answers were already built right into your Zoom experience?That’s exactly what Zoom AI Companion brings to the table—a powerful, integrated assistant designed specifically to understand Zoom inside and out. Story Time: A customer by the name of Sarah, a project manager, had a big client call coming up. She suddenly noticed her Zoom background settings were not working as usual. In a rush, she asked a popular external AI tool for help—but the answers were vague, with steps that didn’t match Zoom’s current interface. Frustrated, she remembered my advice that one time we had an Account review— “Ask Zoom AI Companion”.Within seconds, the Companion recognized her issue, provided

The Challenge: Managing a Hundred Participants, One Certificate at a Time I met with Sean, a Training Director, for an account review. Like many training coordinators, his days were filled with a familiar frustration: managing numerous training sessions single-handedly while drowning in administrative tasks. Picture this: After hosting a training session with numerous participants, they would manually review attendance records, cross-reference completion requirements, create individual certificates, and send them out one by one. For someone managing multiple training sessions each week, this process consumed hours that could have been spent on what truly mattered, which is improving training quality and working on other training sessions. "I have to manually share links with each person individually," Sean explained during our call. With paid instructors delivering specialized content and participants expecting professional certificates up

I was using the account belonging to someone on our church’s staff to run a discussion group.  When the group stopped meeting I wanted to get out of seeing her name on my picture whenever I logged on but I can’t.  How do I disconnect from someone else’s account?