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Recent Activity

Resolved! My Business plan got canceled, can I retrieve my recordings if I purchase a plan?

My account was managed and billed through a corporation, on 4/29 they no longer manage my account and my account was downgraded to a free account, all my seminar recordings for years are gone. If I purchase a plan, can I retrieve all my recordings? T... Show more

My account was managed and billed through a corporation, on 4/29 they no longer manage my account and my account was downgraded to a free account, all my seminar recordings for years are gone. If I purchase a plan, can I retrieve all my recordings? Thank you!


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Meetings only 40 minutes despite renewal

Recently, I have renewed my subscription. However, the meetings are still at 40 minutes and it disturbs the smooth conduct of my classes. Ticket # BIL1531354 dated 08 Oct 2024, and nobody has responded to it. It shows my priority is low - as if I am ... Show more

Recently, I have renewed my subscription. However, the meetings are still at 40 minutes and it disturbs the smooth conduct of my classes. 
Ticket # BIL1531354  dated 08 Oct 2024, and nobody has responded to it. 
It shows my priority is low - as if I am a free and basic user. If the company can do the sales round the clock then why not round the clock customer service. At the least listen to my query. 


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Login and 2-factor authentication

Hello everyone!Regarding Zoom login and authentication, I would appreciate it if you could provide some insights below.If both Zoom's original two-factor authentication (2FA) and Google’s two-factor authentication (2FA) are enabled, will both Zoom’s ... Show more

Hello everyone!

Regarding Zoom login and authentication, I would appreciate it if you could provide some insights below.

  1. If both Zoom's original two-factor authentication (2FA) and Google’s two-factor authentication (2FA) are enabled, will both Zoom’s and Google’s 2FA be required when logging in, whether I choose "Sign in with Google" or use the regular ID and password?

  2. Is it possible to disable the regular ID and password login and only allow "Sign in with Google"?


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I want to unsubscribe my billing account my account mail have migrate from google to office365

I want to unsubscribe my billing account
my account mail have migrate from server google to office365
How do I cancel subscription, my account can not access by mail google

Thank you for the help

Resolved! Basic User On Pro Account

Hi, What privileges does a basic user as a member have in a pro account? 

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