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My account was managed and billed through a corporation, on 4/29 they no longer manage my account and my account was downgraded to a free account, all my seminar recordings for years are gone. If I purchase a plan, can I retrieve all my recordings? Thank you!
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Recently, I have renewed my subscription. However, the meetings are still at 40 minutes and it disturbs the smooth conduct of my classes.
Ticket # BIL1531354 dated 08 Oct 2024, and nobody has responded to it.
It shows my priority is low - as if I am a free and basic user. If the company can do the sales round the clock then why not round the clock customer service. At the least listen to my query.
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Hi, What privileges does a basic user as a member have in a pro account?
