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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Billing & Account Management Support

Billing Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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How to change the payment method?

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Two accounts using the same email address for personal account

I have a personal paid account. When I went to create a meeting via google calendar and include zoom info, it said I had to log-in. I logged in with my email and password - but it said the password was incorrect, so I sent a password reset email to m... Show more

I have a personal paid account. When I went to create a meeting via google calendar and include zoom info, it said I had to log-in. I logged in with my email and password - but it said the password was incorrect, so I sent a password reset email to myself. That one said I had to log in via my google account on the log in page, so I did that. But then when I went back and tried to add the zoom meeting to the calendar event it said that I had a free account with a 40 minute meeting length - so I look at it on the zoom website and it's got me listed as a free user. I logged out, and tried logging in again with my email and password, but it now says I have to log in via gmail - and thus I'm stuck in a loop where I can't actually log in to the account that is paid (I double checked that the email I've been getting my billing info is the same address as the one I logged in with both previously and now via gmail). How do I get these accounts merged, or how do I delete the free account without losing the account that I've been paying for for months? 


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2021-10-08
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2021-10-08
britpixie
By britpixie
• Newcomer
reply-icon Latest Reply -  2025-09-10

Resolved! Zoom Won't Remove Fraudulent Charges

I have several charges on my purchasing card that I have been trying to have removed and Zoom will not remove them. I work for an enormous college hospital system with a corporate Zoom account. I am one of literally thousands of lower-level employees... Show more

I have several charges on my purchasing card that I have been trying to have removed and Zoom will not remove them. I work for an enormous college hospital system with a corporate Zoom account. I am one of literally thousands of lower-level employees, I do not pay for the hospital systems Zoom account. I have been ill served by their "Tier II" department. Who has claimed that the charges are from an increase in Zoom Room Licenses and monthly cloud services. MY COPRORATE CREDIT CARD WAS NEVER REGISTERED WITH ZOOM! I cannot believe that I am still fighting with them to remove the charges! Has this happened to anyone else?  

Hi - Thank you for contacting Zoom Billing. I am showing the charges are for an increase in Zoom Room licenses from 45 to 55 and Monthly Cloud services. I will transfer you to our Renewals team who can assist you with cancelling the services if needed.

Best,

Fernando

BIL0601858 / GR0144620 


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2024-03-06
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2024-03-06
grasjl
By grasjl
• Newcomer
reply-icon Latest Reply -  2025-09-08

COBRO INDEBIDO DE TARJETA DE CREDITO

Buenas tardes. saludos desde Ecuador, mi contrato de servicio fenece hoy 31 de mayo del 2024; es mi deseo no continuar con este servicio de zoom; por lo que, comunico a través de este foro la terminación unilateral de mi contrato y por ende el reembo... Show more

Buenas tardes.  saludos desde Ecuador,   mi contrato de servicio fenece hoy 31 de mayo del 2024; es mi deseo  no continuar con este servicio de zoom; por lo que, comunico a través de este foro la terminación unilateral de mi contrato y por ende el reembolso del valor que Ustedes indebidamente cobraron y a destiempo realizaron a través del sistema de cobro diners club internacional visa titanium, realizado  a las 13h26 del día 31 de mayo del 2024. por lo que solicito se notifique a diners club internacional visa Itanium la terminación del contrato y la devolución de los valores cobrados. anticipo mis agradecimientos.


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2024-05-31
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2024-05-31
renechica
By renechica
• Newcomer
reply-icon Latest Reply -  2025-09-05

Resolved! subscription payment

I am from India and was successfully using a Zoom monthly paid account. However, my credit card expired, and I got a new one. When I tried to restart my monthly paid subscription with the new card, it showed the message: “The payment currency option ... Show more

I am from India and was successfully using a Zoom monthly paid account. However, my credit card expired, and I got a new one. When I tried to restart my monthly paid subscription with the new card, it showed the message: “The payment currency option is not available for your country.”

I also tried using several of my international credit cards that work for making payments in USD on other apps and platforms, but not on Zoom. How can I resolve this issue?


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2025-09-03
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2025-09-03
Anujgk
By Anujgk
• Newcomer
reply-icon Latest Reply -  2025-09-05

Help - I no longer have access to my original login email but

Hi.I am trying to change my login email and the email Zoom notifies me with. The problem is, I no longer have access to the original login email, but when I go to try to change my login email to the new one, Zoom says to confirm the change by checkin... Show more

Hi.
I am trying to change my login email and the email Zoom notifies me with.  The problem is, I no longer have access to the original login email, but when I go to try to change my login email to the new one, Zoom says to confirm the change by checking an email they send to the old one.  Since I can't access it I can't confirm.  


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2025-01-03
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2025-01-03
drchriswinsey
By drchriswinsey
• Newcomer
reply-icon Latest Reply -  2025-09-05

Resolved! Recall a Webinar

Hello

On last Friday, August 29th I launched a 1-hour Webinar but forgot to record it. Is there any chance to get a recording of the event within the Zoom cloud?  

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2025-09-02
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2025-09-02
AugustoJ
By AugustoJ
• Explorer
reply-icon Latest Reply -  2025-09-05

free account

Hi I am a music tutor, teaching individual lessons, each 30 minutes long. I have the free zoom account as I never have more than one client at a time or a longer lesson than 30 minutes. Next lesson follows on immediately from previous one. Zoom is no... Show more

Hi

I am a music tutor, teaching individual lessons, each 30 minutes long. I have the free zoom account as I  never have more than one client at a time or a longer lesson than 30 minutes. Next lesson follows on immediately from previous one. 

Zoom is now asking me to upgrade and adding a 5/10 minute wait before I can log on to my next client. This makes me look so unprofessional as i am late for next lesson -- then even later for the 3rd one. Is there any way of disabling this? - 

many thanks


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2023-07-18
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2023-07-18
andantino
By andantino
• Newcomer
reply-icon Latest Reply -  2025-09-03

Resolved! Plan type

What type of plan do I need to have to speak with a live agent?

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2023-02-20
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2023-02-20
EMayfield
By EMayfield
• Newcomer
reply-icon Latest Reply -  2025-09-03

HELP!!! I accidentally clicked educator account

I tried to sign up with my new work email and accidentally clicked educator account. Because it isn't complete, I cannot delete or contact support. I need this account deleted so that I can get a new one and join meetings. Please help!! It is saying ... Show more

I tried to sign up with my new work email and accidentally clicked educator account. Because it isn't complete, I cannot delete or contact support. I need this account deleted so that I can get a new one and join meetings. Please help!! It is saying my personal Zoom account isn't valid and I can't contact anyone through that either!!!


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2024-07-15
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2024-07-15
jelliott0120
By jelliott0120
• Newcomer
reply-icon Latest Reply -  2025-09-03

Resolved! Zoom took money from my bank account with authorisation

Zoom took payment for an annual subscription which I did not sign up for. They offered me the free trial, which I accepted, then sent me an email declining to offer me the free trial. So I joined under the monthly subscription and then zoom removed a... Show more

Zoom took payment for an annual subscription which I did not sign up for. They offered me the free trial, which I accepted, then sent me an email declining to offer me the free trial. So I joined under the monthly subscription and then zoom removed a full year's subscription from my bank account without my permission.

 

I have contacted google play and zoom, zoom have ignored my report and google play have declined to refund.

 

This is 100% outright theft and fraud


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2025-08-20
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2025-08-20
GeraldineF
By GeraldineF
• Newcomer
reply-icon Latest Reply -  2025-09-01
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