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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Resolved! Payment not Going Through

Greetings. I'm new to Zoom, switching from other platforms because so many users are most familiar and comfortable with Zoom. I signed up for a new account, which worked as expected, and then attempted to upgrade to a "Pro" account, which I need to m...

2021-07-31
|
Posted in Billing & Account Management
Latest Reply 2023-09-06
RedDouglas by RedDouglas • Listener
  • 4289 Views
  • 13 replies
  • 2 likes

Email Change

How Can I change the Log In Email address to a new email address, as I do not have Access to the old one.

2023-08-29
|
Posted in Billing & Account Management
Latest Reply 2023-09-06
Gedlu by Gedlu • Listener
  • 182 Views
  • 2 replies
  • 0 likes

Invoice

Hi, I'm a zoom user from South Korea.I already have the invoice in Korean won, but I need an invoice in dollar.I need to submit it to my company.Thank you.

2023-09-05
|
Posted in Billing & Account Management
HA_SIK by HA_SIK • Listener
  • 98 Views
  • 0 replies
  • 0 likes

My dad died and zoom wants a death certificate

Not sure if this is the right place to post this, but I very much appreciate any help. My dad died in December and Zoom wants a copy of the death certificate to cancel his monthly subscription. This seems like a lot to ask considering Zoom is not a b...

2023-01-23
|
Posted in Billing & Account Management
Latest Reply 2023-09-05
Seanbcd by Seanbcd • Listener
  • 470 Views
  • 2 replies
  • 1 likes

Zoom Subscription

How we can get the monthly subscription of zoom

2023-09-03
|
Posted in Billing & Account Management
Latest Reply 2023-09-05
Ishikaistawan_1 by Ishikaistawan_1 • Listener
  • 189 Views
  • 1 replies
  • 0 likes

Cannot change my email address

I recently changed my old email address to my old one. My old email address was a work email and I don't have access to gmail and my inbox. What should I do about this?

2023-09-04
|
Posted in Billing & Account Management
Latest Reply 2023-09-05
GuyWhoNeedsHelp by GuyWhoNeedsHelp • Listener
  • 129 Views
  • 1 replies
  • 0 likes

Resolved! CAN'T ASSIGN LICENSE EVEN WE HAVEN'T EXCEEDED THE LIMIT

WE HAVE 4 LICENSE, ONLY 1 WAS ENABLED YET ZOOM KEEP ON SENDING ERROR NOTIFICATION "EXCEEDED THE LIMIT OF USERS" . WE CAN'T ASSIGN THE OTHER 3 LICENSES. WE NEED HELP ASAP!!

Screen Shot 2023-08-04 at 4.47.38 PM.png Screen Shot 2023-08-04 at 4.46.44 PM.png
2023-08-04
|
Posted in Billing & Account Management
Latest Reply 2023-09-05
Margot_UGLM by Margot_UGLM • Listener
  • 736 Views
  • 15 replies
  • 0 likes

Change email address from work to private

I want to change my work email address on Zoom to private mail address, but my private mail is rejected, as I've used it before as a free account. The account I have is paid. I don't intend to make a new mail address for Zoom, so how do I get the pri...

2023-09-05
|
Posted in Billing & Account Management
adriana007 by adriana007 • Listener
  • 75 Views
  • 0 replies
  • 0 likes

не переключился тарифный план

Привет. Моя учетная запись была переведена на базовый план из-за неуплаты. В разделе история счетов было два инвойса, один с кредитным остатком. Оплатил инвойс профессиональный тариф, а меня не переключили, уже пара дней прошло и по прежнему на базов...

2023-09-05
|
Posted in Billing & Account Management
komspip by komspip • Listener
  • 93 Views
  • 0 replies
  • 0 likes

PROBLEMAS en la cuenta

Necesito hablar con un ser humano que me explique por que, si acabo de pagar el saldo que estaba pendiente de la cuenta anual que se actualizo en julio aun me permanece como cuenta gratuita y me pide hacer el pago nuevamente. En historial de facturac...

2023-09-04
|
Posted in Billing & Account Management
DoctaNadia by DoctaNadia • Listener
  • 159 Views
  • 0 replies
  • 0 likes
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