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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

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Latest Posts Trending Posts Solved Unanswered

Resolved! Zoom non profit

Is anyone having challenges with Zoom's new process for non-profit with Good Stack? We got approved but have been given the run-around by GoodStack and Zoom. No access code was given to me and then when I click the links that GoodStack has given me, ... Show more

Is anyone having challenges with Zoom's new process for non-profit with Good Stack?  We got approved but have been given the run-around by GoodStack and Zoom.  No access code was given to me and then when I click the links that GoodStack has given me, I get error messages and then Goodstack tells me to go to Zoom and Zoom tells me to go back to Goodstack.  It's been a month, and I can't get a response from either company.


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SDHRS
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How to contact with live agent

I have encountered some serious issues. May i know how can i contact with live agent?

 

KL05
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Resolved! my account without my permission

How can I disable the ability to log in from other devices using my account without my permission?

Yedige
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Can't get Zoom to respond, nor cancel our contract

Since November of 2023, we have been trying to cancel our account with Zoom. We were told we missed our deadline and had to wait until 2024. In October of 2024, we started contacting Zoom letting them know we wanted to cancel our account and to port ... Show more

Since November of 2023, we have been trying to cancel our account with Zoom.  We were told we missed our deadline and had to wait until 2024.  In October of 2024, we started contacting Zoom letting them know we wanted to cancel our account and to port out our VOIP numbers.   It took 2 months of them trying to keep us on account before they sent a termination contract.   It is now May of 2025 and they still are charging us for phone service and will not assist in porting out our numbers.   I have had multiple tickets created that get no resolve.   Chat agents just end the chat.   I highly recommend anyone reading this to use ANY other service.


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Resolved! Request for Rate Waiver on Zoom Services for Academic Research Webinars

Hi Zoom Support Team, I hope this message finds you well. I am the Assistant Public Relations Director for the Organization of Academic Doctors. We are a nonprofit dedicated to promoting and supporting academic research efforts, particularly in Afric... Show more

Hi Zoom Support Team,

 

I hope this message finds you well. I am the Assistant Public Relations Director for the Organization of Academic Doctors. We are a nonprofit dedicated to promoting and supporting academic research efforts, particularly in Africa. We have been privileged to utilize Zoom’s reliable platform to conduct free research webinars aimed at boosting interest and participation in academic research across the continent.

 

I am writing to discuss a concern regarding the recent revision of your service rates. While we greatly appreciate the robust services that Zoom provides, the increased rates pose a significant financial challenge for our organization. As we strive to make these educational opportunities accessible to as many participants as possible without incurring costs for them, it is crucial for us to manage our operational expenses wisely.

 

In light of this situation, I am kindly requesting a waiver or a possible revision of the rates applicable to our account. A rate accommodation would enable us to continue offering these impactful webinars, which are vital for nurturing research talents and advancing scholarly pursuits in Africa.

 

Your consideration and support in this matter would greatly aid in sustaining our mission and extending our reach. We believe that, together, we can contribute to a more informed and engaged academic community.

 

Thank you very much for your time and attention to this request. I am available for any further information you may require and look forward to your positive response.

 

Warm regards,

Atamba, Assistant Public Relations Director Organization of Academic Doctors in Nairobi Kenya


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Atamba
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Payment

I am trying to buy a plan for zoom and an add-on. The add-on is 50$ and the plan is 21.90$. Though i select that plan monthly, in the total amount i see it's charging me for about 270$, when it's supposed to be only 70$

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Issue with Subscription Payment: Outstanding Balance After Successful Payment

Hi Zoom Community,Yesterday, I made the payment for my monthly Zoom subscription, but today my account still shows an outstanding balance. I’m worried that if this isn’t resolved, I might lose my subscription.Details of the issue:Payment was made on ... Show more

Hi Zoom Community,

Yesterday, I made the payment for my monthly Zoom subscription, but today my account still shows an outstanding balance. I’m worried that if this isn’t resolved, I might lose my subscription.

Details of the issue:

Payment was made on 04/03
Payment method: [credit/debit card, PayPal, etc.].
The charge has already been processed by my bank, but Zoom still lists it as pending.
I’ve already tried logging out and back in, but the issue persists. Has anyone experienced this before and knows how to fix it? Should I contact Zoom Support directly?

Any help would be greatly appreciated.

Thanks in advance!


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Cant delete Account

I always logged into my Zoom Account with Google Login. THe problem is, that I need to delete the account now, because it cant be added by other users for some reasons.To delete the account, I need the password. Since I logged in with the "log in wit... Show more

I always logged into my Zoom Account with Google Login. THe problem is, that I need to delete the account now, because it cant be added by other users for some reasons.

To delete the account, I need the password. Since I logged in with the "log in with google" funtion, I do not have a password. If I click on "forgot password" nothing happens. What can I do now?

Thanks.


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zoom privacy

Hello sir ,

                  I am writing this mail to request you that our Zoom should be work only in our office premises and not in  other surrounding also should not connect to other network as well.

PM88
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Urgent Assistance Required for Microsoft Authenticator 2-Step Verification Issue on Zoom

I recently changed my phone and successfully set up the Microsoft Authenticator app on the new device. While I am able to log in to my Zoom account using my email and password without any issues, the problem arises when I reach the 2-step verificatio... Show more

I recently changed my phone and successfully set up the Microsoft Authenticator app on the new device. While I am able to log in to my Zoom account using my email and password without any issues, the problem arises when I reach the 2-step verification stage. As part of my account security, I had set up 2-step verification using the Microsoft Authenticator app on my previous phone. Now, after signing in, Zoom prompts me to enter the verification code generated by the app.

Problem Details:

Even though I am receiving the codes from the Microsoft Authenticator app on my new phone and entering them correctly, the verification process fails every time. This issue only began after I switched devices, leading me to believe it may be related to the transition between phones. I am concerned that something may not have transferred correctly during the setup process.

Steps Taken So Far:

  1. I have ensured that both the Zoom app and Microsoft Authenticator app are updated to their latest versions.
  2. I have double-checked that the time and date settings on my phone are accurate, as I know this can sometimes affect code generation.
  3. I have attempted to generate and enter multiple codes, but all attempts have resulted in a failed verification message.

Request for Assistance:

Given the urgency of this issue, as I need to share important downloads with my students via Zoom, I would greatly appreciate your guidance on resolving this matter. If there is a way to re-sync the authenticator app with my Zoom account or reset the 2-step verification process, please let me know the steps involved. Alternatively, if there is another method to bypass this issue temporarily, that would also be helpful.


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