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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Recent Activity

Cant delete Account

I always logged into my Zoom Account with Google Login. THe problem is, that I need to delete the account now, because it cant be added by other users for some reasons.To delete the account, I need the password. Since I logged in with the "log in wit... Show more

I always logged into my Zoom Account with Google Login. THe problem is, that I need to delete the account now, because it cant be added by other users for some reasons.

To delete the account, I need the password. Since I logged in with the "log in with google" funtion, I do not have a password. If I click on "forgot password" nothing happens. What can I do now?

Thanks.


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zoom privacy

Hello sir ,

                  I am writing this mail to request you that our Zoom should be work only in our office premises and not in  other surrounding also should not connect to other network as well.

Urgent Assistance Required for Microsoft Authenticator 2-Step Verification Issue on Zoom

I recently changed my phone and successfully set up the Microsoft Authenticator app on the new device. While I am able to log in to my Zoom account using my email and password without any issues, the problem arises when I reach the 2-step verificatio... Show more

I recently changed my phone and successfully set up the Microsoft Authenticator app on the new device. While I am able to log in to my Zoom account using my email and password without any issues, the problem arises when I reach the 2-step verification stage. As part of my account security, I had set up 2-step verification using the Microsoft Authenticator app on my previous phone. Now, after signing in, Zoom prompts me to enter the verification code generated by the app.

Problem Details:

Even though I am receiving the codes from the Microsoft Authenticator app on my new phone and entering them correctly, the verification process fails every time. This issue only began after I switched devices, leading me to believe it may be related to the transition between phones. I am concerned that something may not have transferred correctly during the setup process.

Steps Taken So Far:

  1. I have ensured that both the Zoom app and Microsoft Authenticator app are updated to their latest versions.
  2. I have double-checked that the time and date settings on my phone are accurate, as I know this can sometimes affect code generation.
  3. I have attempted to generate and enter multiple codes, but all attempts have resulted in a failed verification message.

Request for Assistance:

Given the urgency of this issue, as I need to share important downloads with my students via Zoom, I would greatly appreciate your guidance on resolving this matter. If there is a way to re-sync the authenticator app with my Zoom account or reset the 2-step verification process, please let me know the steps involved. Alternatively, if there is another method to bypass this issue temporarily, that would also be helpful.


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Payment issue

i have overdue payment, so i can't pay for this. Together with this, i want to do payment for currently month but it warnes like this:"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment... Show more

i have overdue payment, so i can't pay for this.  Together with this, i want  to do payment for currently month but it warnes like this:
"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."
I have money in my credit card. If someone wants to  help me, please tell contact me...


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Paid account and I only allowed 40 minutes,

I have tried contacting help centre and left messages but have not heard back, can someone help?

 

kinlar

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Upgrade not possible, Tax number is not accepted

Hi, I want to do an upgrade and Zoom is asking me for my tax number. Unfortunately it doesnt accept my existing tax number. It always says it would not be excisting…Then I tried to use a personal account instead, there it is needed also (which doesnt... Show more

Hi, I want to do an upgrade and Zoom is asking me for my tax number. Unfortunately it doesnt accept my existing tax number. It always says it would not be excisting…

Then I tried to use a personal account instead, there it is needed also (which doesnt make sense to me).

I have 2 tax numbers, Zoom doesnt like them all… Any suggestions how I can buy an upgrade???
Thanx


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OTP Authentication Turning Off Not Allowed

I can't turn off OTP authentication on my profile. The button is disabled. Any idea why that might be?

 

Please see the attached screenshot here

reply-icon Latest Reply - 

Tiempo de conexión

Bueñas tardes: Hice un pago de servicio mensual y me corta a los 40 minutos. No puedo comunicarme con servicio al cliente en español.

¡Ayuda por favor! 

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cancellation / but charging goes on

I have canceled my monthly subscription beginning of April. I also received a confirmation email.
But Zoom continues to charge me monthly.
What can I do?

Resolved! Not responding to emails and refusing to help

So recently, I’ve been trying to get help regarding a 1130 to error code that I recently received. And due to the complete gross and negligent response times and outlandish lies provided by the customer support team. I have now resulted to asking for... Show more

So recently, I’ve been trying to get help regarding a 1130 to error code that I recently received. And due to the complete gross and negligent response times and outlandish lies provided by the customer support team. I have now resulted to asking for help on here now. 

After receiving an email from I clicked a link that was attached to it and resulted in nothing. The link was supposed to send me to my status update regarding my ticket that I submitted For this situation. But the webpage is blank, and when I log into my account, it is not there, and on top of that the chat is not allowing me to access to representatives or agents. That is completely unprofessional and unfair to a user/client that is using these services. And I still have a copy of my email so if you want me to send that I will. But for everyone that is reading this, I do have screenshots of three separate conversations with customer support representatives and how they completely lied about  error code 1132 and policy. I even have the email where zoom is apologizing for “their mistake” And still requiring me to fill out an appeals form. I will not be filling out an appeals form for this is completely negligent and misleading on Zooms part. 
by the way, an email has been prepared and will be sent to the Better Business Bureau and every major Internet headquarters in the country to show how completely dishonest and untrustworthy zoom. Please respond back as soon as possible. Thank you. 


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