One recording has been stuck in a "Trimming in Progress" state. It's been like that for more than a year. Want to delete it to claim some space, but there is no option to delete it. How can I get it done? There is no option anywhere to submit a ticket or something.

Thank you for any suggestions.

Hello — I’m really disappointed with Zoom Clips lately. Since the most recent update (around [insert date]), none of the features seem to work as expected.

• I record clips, but when I share the link with clients, they get an error when trying to download or view them. We are absolutely sure the sharing settings are correct.

• I’ve lost multiple important clips — they simply vanished from the library, even though I never deleted them. This is very concerning.

• I relied on Zoom Clips for delivering training materials and client deliverables. Now I have to re-record everything or switch to another tool, which is a huge time sink.

• I tried contacting Zoom support, but only got boilerplate responses or referrals back to community forums. That doesn’t help when I have paying clients waiting for content.

If Zoom wants people to trust Clips for professional use, these issues need to be addressed immediately. I’m asking:

1. What backup/recovery options exist when clips disappear?

2. Why are clips not accessible to recipients despite giving appropriate permissions?

3. When will Zoom ensure Clips become stable and reliable for professional workflows?

Good afternoon! We had a webinar for 3 days in a row. I downloaded the conference recordings from the cloud. On the first and third day, the recording quality was poor, but on the second day, the recording quality was good. I need the recording quality to always be good. How can this be done?"

I recorded my meeting to my laptop and it converted.  However. during the playback the video does not play in conjunction with the audio.  For example:

I was showing a basketball clip and was narrating the action but the audio did not match what was shown on the screen during the meeting. The audio stated, and here we see the ball is tipped but the video is motionless. Thanks for any suggestions.

I have an account *******@gmail.com, where we regularly make some clips for our clients!

And now they are gone! We have never placed them to Trash or Bin. 

In all my accounts of admin account I dont see my clips (nothing in the trash)

Help please! It is urgent!

hello, I have recorded 72 clips and after editing, the sound and video doesn't match up.

I am using a fairly new Mac air laptop, normally I have no issues with editing Loom clips, or editing other video content generally.

I have tried playing the clips on my iPhone 16, with and without wifi, but if I try to watch the clip and select a certain point in the video eg 2mins into the playing, the sound and video don't match for the rest of the clip.

I tried downloading the clip - the video and sound are not synced in the downloaded file.

My clients would need to access these clips for learning purposes.

I am faced with having to re-record EVERYTHING again, or change to use the app called Loom.
Please help me with any suggestions.