Hi, I had a security problem so I changed the owner of my acount from one of my email addresses to another one. Zoom now says that my email is a "basic" account, when it should be a "Pro" account. I can't have my meetings quit after 40 minutes. How do we get this fixed?

EvaMaja

NEIN: "Ihr aktueller Plan ist Zoom Workplace Basic"

ich bin nicht in „Basic” worplace

Ich habe Workplace Pro bezahlt am   16.11.2024

( Bis zu 30 Stunden pro Meeting Unbegrenzt Anzahl von…)

Bitte mein Status beim Zoom umzustellen vom Basic auf PRO

Danke, mit freudlichengrüssenEvaSoos

I have a Pro subscription. I tried to log in to set up a meeting, a message tells me I must update to the latest version before I can log in, and I should get [my' "IT team" to help.  There is no IT team and I just need a simple way to update the version. All paths are circular however and I come to dead ends. Any suggestions? Thank you

Hello,

I needed to purchase a 2-year Zoom Pro subscription for my company during end pf Sep 2024 but since could not find the option, I purchased a 1-Year subscription only. But we now need to extend the subsription by one additional year by this month itself. Thank you to advise hwo to proceed.

@membership 

I deleted an admin from a Zoom account to discover they have now lost their local Zoom recordings.
Is it possible to retrieve their recording?

We have now added them back to the account as ADMIN but when they log in they are not recognized anymore. No access to anything. 

Previously shared Zoom recordings can now not be played.

Absolutely at a loss.

All in error and without understanding we were sharing the same account!

Hello There,

We have 2 pro accounts say "A" & "B".

"A" have been recharged with quantity of 2 users Ignorantly.

"B" Due for recharge in couple of days.

As per my understanding I can assign 1 user (not assigned yet) to another email.

Question:

1. Can I assign 1 unused user of A, to pro license account of B - Yes/No.

2. If Yes - What will happen to another pro user personal zoom id which we are conducting meetings.

3. If No -  If we can cancel the 1 user which is not used does zoom gives the refund.

Please help 

I recently changed my phone and successfully set up the Microsoft Authenticator app on the new device. While I am able to log in to my Zoom account using my email and password without any issues, the problem arises when I reach the 2-step verification stage. As part of my account security, I had set up 2-step verification using the Microsoft Authenticator app on my previous phone. Now, after signing in, Zoom prompts me to enter the verification code generated by the app.

Problem Details:

Even though I am receiving the codes from the Microsoft Authenticator app on my new phone and entering them correctly, the verification process fails every time. This issue only began after I switched devices, leading me to believe it may be related to the transition between phones. I am concerned that something may not have transferred correctly during the setup process.

Steps Taken So Far:

1. I have ensured that both the Zoom app and Microsoft Authenticator app are updated to their latest versions.
2. I have double-checked that the time and date settings on my phone are accurate, as I know this can sometimes affect code generation.
3. I have attempted to generate and enter multiple codes, but all attempts have resulted in a failed verification message.

Request for Assistance:

Given the urgency of this issue, as I need to share important downloads with my students via Zoom, I would greatly appreciate your guidance on resolving this matter. If there is a way to re-sync the authenticator app with my Zoom account or reset the 2-step verification process, please let me know the steps involved. Alternatively, if there is another method to bypass this issue temporarily, that would also be helpful.