cancel
Showing results for 
Search instead for 
Did you mean: 

Recent Activity

Resolved! Paying for pro but account says basic

Hi thereCan anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed a... Show more

Hi there

Can anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed and paid each month. 

I can't seem to get hold of anyone who can help me sort this out.

Thank you!

Carla


Show less

reply-icon Latest Reply - 

Subscription

I have downloaded macos tahoe and Zoom opens to basic when I have a subscription for pro

reply-icon Latest Reply - 

Resolved! Unexplained account suspension

I just got suspended when I logged in to Zoom from my laptop. Why?

reply-icon Latest Reply - 

Contacto con soporte en español por facturación

Hola, estoy teniendo un problema, anteriormente hemos creado una cuenta en zoom la cual tengo la factura de pago ya que se débita de la tarjeta de crédito de la empresa, sin embargo hemos perdido la cuenta de correo a la que esta asociada y no podemo... Show more

Hola, estoy teniendo un problema, anteriormente hemos creado una cuenta en zoom la cual tengo la factura de pago ya que se débita de la tarjeta de crédito de la empresa, sin embargo hemos perdido la cuenta de correo a la que esta asociada y no podemos ingresar para hacer uso del recurso pagado, como puedo contactarme con el soporte de zoom en español para verificar la cuenta de usuario asociada a esta factura.

Gracias por el apoyo


Show less

reply-icon Latest Reply - 

Resolved! Invoice

The invoice sent to us (BIC) on Monday, June 16 has an incorrect address so we cannot process it. Can you please resend the invoice ($22,050.00) with the correct address: 

 

One BIC Way, Suite 1, Shelton CT 06484-6299

 

Thank you!

reply-icon Latest Reply - 

Resolved! Unable to receive SMS, which is preventing me from logging in

I am currently unable to receive the SMS verification code when trying to log in, and the backup security code has expired, which has made it impossible for me to access my account. I would appreciate it if you could provide a solution.

reply-icon Latest Reply - 

Resolved! How to setup a password for a Single Sign On Zoom Account?

Hi! Is there a way to set up a login password for SSO accounts? Usually SSO accounts get signed in automatically using their google email. Appreciate your help!

reply-icon Latest Reply - 

Resolved! my account without my permission

How can I disable the ability to log in from other devices using my account without my permission?

reply-icon Latest Reply - 

Resolved! I have an account but I cant access it because it keep asking me for 2FA

I have a zoom personal account  and I'm the administrator but I cant access it because it keep asking me for 2FA which I don't have and I didn't configure it to do so.

How can I access my account and overcome this hassle

reply-icon Latest Reply - 

3 Pro account holders sharing one Zoom login?

Hi, Two friends and I have between us held a Zoom singing session for charity 3 times a week for 5 years or so, and we each have a Pro account, but it is confusing for attendees to have 3 different login links for the same sessions (we each hold one ... Show more

Hi, Two friends and I have between us held a Zoom singing session for charity 3 times a week for 5 years or so, and we each have a Pro account, but it is confusing for attendees to have 3 different login links for the same sessions (we each hold one session per week).

My question is, is it possible for us to use just one of our Zoom accounts to login link for all of our meetings? We are each paying for a Pro account, so it seems unnecessary to buy 2 new host accounts. (Then we would be paying for 5 Pro accounts!)

Thanks, David


Show less

reply-icon Latest Reply -