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Can I answer contact center queue calls with my smartphone, not just my desktop?

We currently switched to Zoom Contact Center.  I used to be able to get queue calls on both my desktop and my android phone Zoom App.  This was very nice, when I couldn't be near my desktop. Is it still possible to be a part of our com

514

35 minutes ago

Chris HoltCommunity Champion | Customer

Contact Center

Agent updates for ZCC

There are a whole host of new features now starting to appear in the Zoom Contact Centre agent experience. New customers are seeing this new layout straight away, existing customers over the next few months, but you can request via a feature flag.Lot

36 minutes ago

avandi69New Member

Rooms & Workspaces

Zoom Workplace auto reinstall

A few weeks ago Zoom Workplace appeared / opened on my desktop out of the blue.I had just Zoom installed prior to that. I didn’t need Workplace so unsinstalled it … then it seemed to reinstall itself. I repeated the process and it reinstalled itself.

1 hour ago

SCCPC-ACExplorer

Meetings

Zoom Meeting Reports

Zoom training materials on breakout sessions (bottom of final page of pdf found at https://oit.pointloma.edu/wp-content/uploads/sites/2/2021/05/Zoom_Managing-Breakout-Rooms.pdf and included below) indicate that it is possible to obtain attendanc

435

3 hours ago

W YoonNew Member

Billing & Account Management

I cancelled my Zoom subscription several times, but I am still being charged monthly after the cancellation.ㅠㅠㅠㅠㅠㅠ

I cancelled my Zoom subscription several times, but I am still being charged monthly after the cancellation.I am planning to contact Zoom Billing Support to request a full refund and removal of my payment information. Has anyone experienced this befo

6 hours ago

zepp_eNewcomer

Meetings

Raise your hand button missing

Hi! The "raise your hand" button is missing for me...When I click on the participants button, I should be able to raise my hand by a button on the bottom of the list of the participations but there is no such button, only to unmute me and to inv

175513

8 hours ago

Stanley FertigNew Member

Meetings

Bright border around screen

Zoom shows a bright border around my screen when using. How do I turn off this border?

8 hours ago

Paul HuffNew Member

Meetings

Sunday Service

I'm Looking for a good Sunday service to join on zoom?

18 hours ago

eramosNewcomer

AI Companion

Turn off Zoom AI Companion and other AI features

How do I turn off AI features and avoid them automatically going off on my Zoom meetings? The field "Automatically start Meeting Summary for all meetings I host" has been unchecked, but this hasn't fixed the issue.

11667

19 hours ago

ComaraExplorer

Meetings

Sharing in Wayland Works Only The First Time

Currently using Arch Linux with Wayland.  With the latest zoom installed (6.6.0), using pipewire for sharing.  The first time I try to share a screen or window, it works fine.  If I stop sharing and try to share again, it only shares a

109119

22 hours ago

HpudenzExplorer

Contact Center

Can I answer contact center queue calls with my smartphone, not just my desktop?

SCCPC-ACExplorer

W YoonNew Member

Billing & Account Management

I cancelled my Zoom subscription several times, but I am still being charged monthly after the cancellation.ㅠㅠㅠㅠㅠㅠ

6 hours ago

zepp_eNewcomer

Meetings

Raise your hand button missing

175513

8 hours ago

Stanley FertigNew Member

Meetings

Bright border around screen

Zoom shows a bright border around my screen when using. How do I turn off this border?

8 hours ago

Paul HuffNew Member

Meetings

Sunday Service

I'm Looking for a good Sunday service to join on zoom?

18 hours ago

ComaraExplorer

Meetings

Sharing in Wayland Works Only The First Time

TaxSolutionsExplorer

I’m encountering an issue with Zoom  and my Plantronics Bluetooth headset for audio and microphone use. The headset works perfectly with other applications like Google Meet, You Tube, etc so I believe the device itself is functioning properly.He

1484

1 day ago

Tyrone HernandezNew Member

Chat

debate if we should have ai

hi im a student in debate class and am trying to have ai or not but i say we should.

1 day ago

alisonroseExplorer

Meetings

Is there a gallery view option in browser?

I am taking a class via Zoom, but I do not want to download the app to my laptop. I prefer to use it in the browser window. However, I cannot find a gallery view option in the Zoom screen. When I open the settings, there is nothing there, nor is ther

7898

1 day ago