Can't access my Workplace pro account

I have had a workplace pro account for several years as I am a counsellor and need one hour sessions with my clients. My laptop was recently corrupted with a virus so I had to use my husband's laptop and signed into Zoom using my sign in details.  It didn't recognise that I had a workplace pro account,  only gave me a basic free account.  My laptop is now back and repaired.  I have downloaded the Zoom app again,  signed in and again only recognised me as a basic free account! My subscription runs out today and Zoom US are trying to take out the money for this year. I am not happy about this as I cannot get my account up and running again yet will be paying for something I don't have. The Zoom support through the portal is complicated and rubbish as the virtual assistants do not understand your problem and the FAQs don't have my exact problem. I tried calling  Zoom but as my account is only recognised as basic free, I am not entitled to support from a human being even though I am paying for a workplace pro account. I can't access it to cancel my subscription and start again.  I have spent hours on this. It's incredibly frustrating and stressful.  This is my business and I need it as a self employed counsellor.  It's a catch 22 situation.  They will take my money but I won't have anyone to help me access my account again.  I only have my email and password recorded a.d don't believe I used any other email. What do I do??