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Completely locked out of account due to "Educational Data Collection Practices"

Hi- I had to set up a new FREE account to make this post. I am the President of our elementary school PTA and we have a PAID Zoom Account that we purchased at the end of May. Somehow we have been locked out of our account because apparently we didn't... Show more

Hi-

 

I had to set up a new FREE account to make this post. I am the President of our elementary school PTA and we have a PAID Zoom Account that we purchased at the end of May. Somehow we have been locked out of our account because apparently we didn't fill out a form about "Educational Data Collection Practices" that we were completely unaware of. The account worked just fine for a month and then stopped working. I have called customer service and they have said they don't know how to help but put in a ticket for me. That was 3 days ago. No follow up. No resolution. We are still completely locked out of an account we paid for. Please help unlock this account! Below is the error message we get when we try to log in. We have filled out the form but still no resolution. There are no children involved with our PTA account. It is simply for adult pta members to have meetings. There is no suggestion on how to get the PAID account re-instated or released from this lock. 

 

Your Account Has Been Locked

The Educational Data Collection Practices document was not signed by the required date of Jun 28, 2024. An email with directions for completing the education account activation process has been sent to ***********. The recipient of the email has to provide consent to Zoom's Educational Data Collection Practices to restore access to your account.
Until this consent has been recorded, users in your account will be unable to sign into Zoom. If this consent is not signed by Jul 28, 2024 the account may be deleted.

 


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Zoom Profile Issue

Hello, I have a few concerns about my Zoom profile, and just wanted to note it here and see if anyone else had experienced something similar. It is currently saying that I have a Facebook account linked to my Zoom (I do not). It's also not giving me ... Show more

Hello,

 

I have a few concerns about my Zoom profile, and just wanted to note it here and see if anyone else had experienced something similar. 

 

It is currently saying that I have a Facebook account linked to my Zoom (I do not). It's also not giving me the option to troubleshoot or disconnect it. I am concerned about this because I deleted my Facebook, which I'd had since like high school because I wanted to take a social media break.  Recently, due to some other issues, I had to see if it was somehow still active and/or had been compromised or someone else was using a page and pretending to be me.

 

When I tried to enter the email address associated with it, I was told my account had been disabled due to violating community guidelines. However, I was able to open another Facebook page and promptly tried to take the steps of identity verification - it would not allow me to. It only allowed me to do two-step verification,  so I am worried that whatever Facebook page it is saying is connected to my Zoom is a page that someone else is using - it is not me, and it's clearly not a Facebook page the I have access to. 

 

This concerns me. 

 

 


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My host key

Hello I need help please, when I login to my zoom account to figure out what is my host key it’s enabled and the edit button is grayed out. Can you help me please? 

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connexion impossible pour l'invité

Je viens de m'abonner à working zoom. La personne invitée ne peut pas se connecter.

Par ailleurs, comment être certaine d'avoir la place suffisante pour télécharger la video ? Est

The new update does not work

My app stopped working and when I tried to log in it said I need the new version, i tried to update it and it did not work. I uninstalled zoom and then redownloaded and it just installs the old version so when I try and log in I get the same error me... Show more

My app stopped working and when I tried to log in it said I need the new version, i tried to update it and it did not work. I uninstalled zoom and then redownloaded and it just installs the old version so when I try and log in I get the same error message. It is super annoying as I use zoom on a very regular basis!


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Renewal payment error Please solve this problem.

Krishik sarvodaya foundation coordinator trying to renewal of zoom one pro product  sice one week  but Not payment process completiong.   error will occur while payment zoom subscription

zoom one商业版

我的账号是zoom one商业版,想问下能否开通中国数据中心,或者还需要满足什么条件才能开通,请求帮助,谢谢!