Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Topics

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Assistance Needed: Unable to Access Primary Zoom Account Due to Education Form

Hello Zoom Support Team,I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe... Show more

Hello Zoom Support Team,

I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe it may have been mistakenly set up as an education or business account.

Since I cannot access my account to adjust these settings or contact support, I am reaching out through a secondary Zoom account. Could you please assist in resetting my primary account to a personal account, or help me bypass the Education form?


Show less

reply-icon Latest Reply - 

SSO gets stuck after entering domain in SSO

Got this real weird issue recently, where my friend is using a google pixel mobile and whenever he's trying to login via SSO in Zoom Workplace, it gets stuck at prompt stating "Continue". Neither he's able to click on "I dont know the company domain"... Show more

Got this real weird issue recently, where my friend is using a google pixel mobile and whenever he's trying to login via SSO in Zoom Workplace, it gets stuck at prompt stating "Continue". Neither he's able to click on "I dont know the company domain" nor does he able to click on continue. 

 

 

I have seen that this might be default browser issue as per previous threads but I have checked that the deault browser was Google Chrome only. What might be the troubleshooting over here. Please help


Show less

reply-icon Latest Reply - 

money debited but subscription not done

I was purchasing zoom webinar, the desired money was cut from my account but the subscription did not go through.

Mi cuenta no se ha actualizado después de pagar

@soporteBuenas noches:El días 27/09/2024 actualicé mi plan a PRO, se ha cancelado, incluso ha llegado el correo de confimación, sin embargo no se actualiza la plataforma, las reuniones siguen siendo limitadas a 40 minutos.Preciso saber, cuáles son lo... Show more

@soporte

Buenas noches:

El días 27/09/2024 actualicé mi plan a PRO, se ha cancelado, incluso ha llegado el correo de confimación, sin embargo no se actualiza la plataforma, las reuniones siguen siendo limitadas a 40 minutos.

Preciso saber, cuáles son los pasos que se deben realizar para que se actualice el plan, o en todo caso el correo para que se corrija este error


Show less

Password reset

I have forgotten my original password, so now each time I try to log in I have to go through the "forgot password" and log in through a Google account - and this can happen several times a day.

 

Is there no way to reset a password ... ever?

Lizenz Zusätzlich erwerben

Guten Tag,wir möchten bitte zu unseren bestehenden Lizenzen eine zusätzliche Lizenz buchen und zwar Zoom One Pro Annual. Im Moment haben wir 3 Lizenzen. Gibt es Lizenz Pakete? Können Sie uns bitte ein Angebot für eine zusätzliche Lizenz Zoom One Pro ... Show more

Guten Tag,

wir möchten bitte zu unseren bestehenden Lizenzen eine zusätzliche Lizenz buchen und zwar Zoom One Pro Annual. Im Moment haben wir 3 Lizenzen. Gibt es Lizenz Pakete? Können Sie uns bitte ein Angebot für eine zusätzliche Lizenz Zoom One Pro unterbreiten?

Kann ich das dann über Sie buchen?

Freue mich auf Ihr Feedback und verbleibe

 

mit freundlichem Gruß

Chris561


Show less

Can't get live chat support

I have a paid account but the chat bot says I cannot get support for my account, I have to use the community forums, why is this?

reply-icon Latest Reply - 

Zoom entering

Hi! I'm from Ukraine and I have just had a session with a student and a conference was closed after 40 minutes. But I am now in Ukraine, and I read information that the zoom is now free for Ukrainians. What can I do in order not to have such issues?Z... Show more

Hi! I'm from Ukraine and I have just had a session with a student and a conference was closed after 40 minutes. But I am now in Ukraine, and I read information that the zoom is now free for Ukrainians. What can I do in order not to have such issues?

Zoom version 6.1.11 (45504)

 


Show less

I DO NOT LIKE THE NEW ZOOM

I WANT TO GO BACK TO OLD ZOOM HOW CAN I DO IT

reply-icon Latest Reply - 

Link my business account to my iphone account

Can someone please tell me how I can connect my business account to my Iphone zoom app?  I would like to take meetings from my Iphone as needed.

 

The app will ask me for a password.  However, my business account is a single sign in..

 

Thank you!