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Recent Activity
Can't get live chat support
I have a paid account but the chat bot says I cannot get support for my account, I have to use the community forums, why is this?
Resolved! Mi cuenta no se ha actualizado después de pagar
Buenas noches: El días 27/09/2024 actualicé mi plan a PRO, se ha cancelado, incluso ha llegado el correo de confimación, sin embargo no se actualiza la plataforma, las reuniones siguen siendo limitadas a 40 minutos. Preciso saber, cuáles son los pasos que se deben realizar para que se actualice el plan, o en todo caso el correo para que se corrija este error
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Pro Account is not active, despite it is paid
I bought the Pro Account and paid it (with Apple Pay) but I used my "normal" Account and not the Apple-ID-Account (I only have one Zoom Account). Now in the Zoom Account it only shows the Baisc Account. So what can I do? I paid the Pro Version and atm can only use the basic version. Thank you very much for your help!
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Resolved! valider le paiement après une proposition de remise
Bonjour, Je souhaite réactiver mon compte car j’ai reçu une remise de 15% sur la facture annuelle. Lorsque je valide le paiement, ça ne fonctionne pas. J’ai créé un ticket comme cela m’a été proposé mais je n’ai aucun retour. J’ai besoin d’utiliser Zoom. C’est urgent. Avez-vous des conseils. Merci
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Zoom with version 5.14.11 (17466)
Hi,
My device has Zoom version 5.14.11(17466) which for some reason I am unable to delete as it cannot find the MSI file for it and I am looking for the 64-bit Zoom with version 5.14.11 (17466) MSI installer
Can you please help me with it?
Thanks
over charged
Anyone got any help? I can't seem to contact anyone on zoom, I am being charged 174 for absolutely nothing, I keep on getting locked out after 40 minutes and it says I'm not allowed to talk to the chat centre? Does anyone know how to talk to a zoom agent? Many thanks Sophie
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Resolved! Assistance Needed: Unable to Access Primary Zoom Account Due to Education Form
Hello Zoom Support Team, I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe it may have been mistakenly set up as an education or business account. Since I cannot access my account to adjust these settings or contact support, I am reaching out through a secondary Zoom account. Could you please assist in resetting my primary account to a personal account, or help me bypass the Education form?
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SSO gets stuck after entering domain in SSO
Got this real weird issue recently, where my friend is using a google pixel mobile and whenever he's trying to login via SSO in Zoom Workplace, it gets stuck at prompt stating "Continue". Neither he's able to click on "I dont know the company domain" nor does he able to click on continue. I have seen that this might be default browser issue as per previous threads but I have checked that the deault browser was Google Chrome only. What might be the troubleshooting over here. Please help
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