Hi everyone, I need help with an audio problem. When I want to select the audio options, the window closes and I can't configure anything. The same thing happens if I'm on a call. Could it be a version error? Because in January I was using Zoom normally. Thanks!

Join Zoom on March 20th @ 2 ET to hear from Smita Hashim, chief product officer at Zoom, as she shares how Zoom AI Companion is bringing together AI agents to help people work smarter, scale their impact, and strengthen human connections and serve their customers better. She’ll unveil Zoom’s latest AI innovations, demonstrating how they extend beyond meetings and customer interactions to redefine employee and customer experiences—so you can focus on the work that truly inspires you. Don’t miss out!

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Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

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When I return to a meeting on Zoom app calendar, I have the option to 'summarise the meeting' and ask 'what was discussed in the meeting' etc via the AI companion. But sometimes it says I do not have permission.

"Sorry, I cannot answer your question because you don't have the permission to access either the meeting transcript or the meeting summary."

It works on some meetings, and I am an admin and I have looked at all the permissions and cannot see anything obvious.

Any ideas?

Hello, I've turned on 2 AI Companion settings "Use screen share content with OCR" and "Use meeting chat messages" and would like to know where and how to interact with Zoom in a way that uses those settings. We recently held a meeting, which was recorded, that we had text in the chat and on the screen that was not said out loud by anyone. The text was important to our meeting, but not mentioned in the content in the AI Summary. Also, when using AI Companion in Workplace, after the meeting, it did not yield any mention of the on screen or chat text. Any insights are appreciated!