Hi Zoom Friends,

I’m the founder of a nonprofit and use our Zoom Pro account to set up all of our meetings. I've enabled the feature to automatically generate an AI-powered Summary Page after each meeting. However, I’ve noticed that it doesn’t consistently create these summaries, and I’d like to understand why.

Here are the specifics of my experience:

1. Automatic Summary Generation: The automatic AI summary is enabled, but it doesn’t always produce a summary after meetings. It works for some but not for others, and I’m not sure what might be causing this inconsistency.

2. AI Companion Icon Variability: During meetings, I can see the sparkle AI companion icon with a dropdown menu in my Zoom window. Sometimes, this dropdown includes an option to "Start Summary," but other times, this option isn’t available. I’m wondering if there’s something specific that determines whether the “Start Summary” option shows up or not.

Is anyone else experiencing similar issues? Any insights into why the AI summaries are generated inconsistently or why the “Start Summary” option sometimes appears and sometimes doesn’t? Another possibility are the meeting summaries being stored in two different places?

Thanks in advance for any guidance or solutions!

It seems this is a known issue, but I have not seen anyone from Zoom confirm this is a known issue.

My name is Leigh. My pronouns are he/him. I have set my pronouns in my profile. They are always shared.

AI Companion regularly uses she/her in the summaries.

Can you advise?

Hi, 

Does anyone do how to disable/ delete Read.AI for good, so that it doesn't even pop up in the meeting room? We tried disabling the AI feature in the admin and licensed accounts, but some of our users still report having it appear in the Zoom. We could disable it in the Zoom call, but we want to just rid of it for good.

Thanks, 

Becky

I want to start a meeting summary but not allow my participants to ask AI Companion questions.  It looks like both features automatically start.  I have to go into the settings after the meeting starts to turn off the meeting questions feature.  Is there a way to choose only the summary prior to the meeting?

How do I prevent AI hallucinations from posting profanity?  We Zoom our church service and have started using the ZOOM AI closed captioning for our hard of hearing folks.  We have had a few instances of profanity popping out of nowhere in the closed captions.  It wouldn't be so bad if it wasn't in church!

Dear Community,

I am a Canadian physician and a meditation teacher. I have taken vows of confidentiality, and I choose to support people who are fragile and vulnerable due to poverty, illness or both. Yesterday, I had a conversation using my Zoom account with my teaching assistant partner, who lives in  Malawi, one of our planet's poorest countries, and a friend from Ireland. My friend in Ireland is exceptionally private, and she shares with me confidential information she shares with no one else.  I had not realized your nosy AI feature was recording as these two people shared their challenging situations.  I pay for insurance for counselling and teaching meditation on Zoom. I am unsure if it covers such a horrific breach of confidentiality and privacy. I nearly had a heart attack when a transcript of our highly confidential  conversation came  to me in an e-mail . How do I make sure that your snooping AI is turned off and Not collecting or sending highly personal information anywhere........ Have you no code of ethics?  No  concept of confidentiality ?  am appalled by the transcript I received and want to delete this from cyber space !!!!!!! How do I turn this off and make sure this stays off and  that  the info goes nowhere. Talk about the Matrix ! Disgraceful. AI has always meant Amnesty International . I am an old fashioned Christian and I believe that I am called to serve and to save NOT to judge and NEVER  to harm. I have been active in human rights and peace activism since 1980.

Thanks to AI we are now  seeing the highest rate of murder of babies, children, aid workers, bakers, cooks, doctors, journalists , nurses and unarmed civilians in GAZA than has ever been seen in modern warfare that is now considered a genocide. There is nothing intelligent  about  artificial intelligence. This is being pushed by greedy people who have no respect for God, Creation, life and all that is good and sacred. May God forgive all those pushing AI instead of Amnesty International and Animate Intelligence ! Please tell me how to turn this monster off. Warmly, Frances Scully 

Hi Guys,

Now that AI Companion has launched. I was wondering if anyone was aware when this functionality would be coming to their VDI client version?

We're running Citrix at the moment, I believe there should be a new release soon as the last major release was 6.1.10