So, I had a business account for my Digital Marketing agency. We paid for 15 yearly licenses and one day (after 5 months of usage) all our accounts has been blocked.

I've tried to file appeal multiple times - nothing, tried to contact billing by the phone and emails multiple times - nothing.

The answer is always "automated". First all our accounts has received an email:

The fun thing, there's no such section. After I noticed that they have answered:

We’ve detected an issue with your account that violated our Terms of Service and Community Standards. In particular, this issue violated section 8 of the Zoom Terms of Service and resulted in a permanent block on your account.

But you can see that section 8 is an extremely big section. Of course nobody answered or provided any evidence of the violation, or at least explained what had happened. As well after that automatic answer that they "reviewed" an appeal the ticket is immediately closed. So I can't even continue asking questions.

So after 1 months of tries to receive any info or any money, still nothing.

They have just continued closing appeals with no answers or with automatic answers. As for now they have money for 15 business licenses which is big amount of money. And they just took them, that's it! Without any evidence, without anything, just because they can!

Give my accounts back, or give me my money back! JUST DO ANYTHING! but you can't just say: We don't care, we took your money, do whatever you want!

So would be very glad if anyone can help!

Hi,

I can't upgrade my Basic account to Pro. I know how to do it but it just won't let me hit the 'upgrade now' button which is grayed out.  It only allows me to hit 'back'. I double checked everything - no information is missing or is incorrect. It's been 3 days now that I've been trying. I closed Zoom, I shut down the computer. did multiple restarts. There is no information what I am doing wrong, no highlighted fields. My question has probably gone to a wrong category as there is nothing here that pertains to the account itself. Please help!

I want to conduct a two day conference almost having 9 hour duration on each day, I need two parallel sessions with 300 capacity each, and have to record session completely on both cloud and local storage, which plan I should buy, and will one account enough for two sessions

I was going to cancel  Zoom Pro today because I was feeling like the price of the Pro plan was too high for my infrequent use and not needing many of the features. When I clicked in to cancel, Zoom offered an option to go to a new Beta tier called Zoom One Basic Plus that's more like Basic but allows for extending up to 4 meetings/month to 80 minutes, so I decided to give that a try, but now I don't know how to use the meeting extensions and haven't been able to find any information about it in the support area so far. I realize I may be looking in the wrong place. Does anyone know more about this & could help me figure out how to use this new feature?