I was going to cancel  Zoom Pro today because I was feeling like the price of the Pro plan was too high for my infrequent use and not needing many of the features. When I clicked in to cancel, Zoom offered an option to go to a new Beta tier called Zoom One Basic Plus that's more like Basic but allows for extending up to 4 meetings/month to 80 minutes, so I decided to give that a try, but now I don't know how to use the meeting extensions and haven't been able to find any information about it in the support area so far. I realize I may be looking in the wrong place. Does anyone know more about this & could help me figure out how to use this new feature? 

I tried to log onto my zoom account, it says no account associated with my email. I am the organization account owner. I logged in as another admin and it appears zoom transferred my account owner email to an unknown gmail account. It seems fraudulent, yet without an active account, I spent 20 minutes trying to get through the AI Bot support to access a person. Finally, when talked to a support person, all they said they would do is escalate it and to wait for an email response.

Completely inadequate response by Zoom. I wanted to stay on the support line as I had no other way to contact zoom without an active account. They were unable to reinstate my email and just kept telling me to wait for an email response and then ended the chat. They wouldnt transfer me to technical support, just ended the chat!

How does someone just take over and replace the account owner email?! I found a support article that explains a few ways to change the account owner, and it appears the only way for me or the other admins to not know this happened is if, and I quote from the article, "If the account owner is no longer with the company and you cannot access their email, contact contact Zoom Support to change the owner. You will be required to verify your identity, relationship to the account, and billing information for your request to be considered." There is no way a random gmail account should be able to fake Zoom support to become to account owner! What is Zoom doing??

I should migrate our entire organization off of Zoom. 

Hi

I am a music tutor, teaching individual lessons, each 30 minutes long. I have the free zoom account as I  never have more than one client at a time or a longer lesson than 30 minutes. Next lesson follows on immediately from previous one. 

Zoom is now asking me to upgrade and adding a 5/10 minute wait before I can log on to my next client. This makes me look so unprofessional as i am late for next lesson -- then even later for the 3rd one. Is there any way of disabling this? - 

many thanks

Up until now the Zoom (Workplace) Business account has required you to purchase a minimum of 10 user accounts at ~$2,000+ annual.

Many places on the website still say a minimum purchase of 10 accounts is required.

HOWEVER, on the "Plans & Pricing" page, apparently, it now allows me the option of upgrading from Zoom Workplace Pro to Zoom Workplace Business as a single (1) user for ~$219 annual.

So, have they removed the 10 user account minimum and are now allowing a single user to get Business for $219 annually?

(It seems to be a very new and welcome development, I was afraid to upgrade and be charged $2,000+ but it seems to say $219. I'm looking to get the expanded participants option of up to 300 as well as the 1080HD option that can be activated for 1-to-1 calls).