Immediate help needed. I'm constantly trying to purchase the US & Canada unlimited regional calling plan. I've correctly put everything as it is in my plans & billing section but somehow I'm getting the same error time and time again.

I can't use my Zoom phone. I subscribed to a plan, but when I try to use it, it suddenly says, "account inactive, contact admin." I've contacted support multiple times, but they just keep creating tickets and sending them to backend support. It doesn’t help because they keep closing the tickets, claiming I violated the terms and conditions without explaining what I did wrong.

This has happened to me twice now. I had the same issue with my previous account, and support never resolved it. Since I needed a phone number, I created a new account and purchased a new plan, only to face the same problem again. Your terms are extremely frustrating, you’re not helping your customers. Instead, you’re robbing them by repeatedly causing the same issue without offering a proper solution.