I purchased the Business plan around 7:30pm on Thursday (PST), but my subscription is still inactive. The message I received says, "We are still working on processing your transaction. You will receive an email with more information within 1-2 business days with an update. Please do not attempt your purchase again, as this may result in multiple charges."

It has now been 33 hours with no update, and I'm getting frustrated. Is there a manual process involved? I expected the payment to be processed in real-time if it was valid; otherwise, it should have been rejected so I could try a different payment method. Has anyone else experienced this delay?

Thanks

Hello, I didn't notice that my financial card had insufficient funds when Zoom's auto-renewal occurred, so the next subscription payment was charged to my credit limit. How can I change the payment method from the credit limit to a cash payment before canceling the subscription? Thank you.

Nothing has changed. The card is the same and won’t expire for several months. I get one if these emails every 1-2 months for no reason. 

Each time I log in, check the info, find that nothing has changed.
Then I change my password for safety. 
Can someone offer some insight as to why this keeps happening?

I would like to cancel my "Zoom OnePro Monthly” subscription and get a refund as well because even though I received an email of the invoice for the payment, my account shows that I am still using the “basic” plan. I have sent the same request a month ago but I still have not received any response.

Does anyone else have the same issue with cancelling a zoom plan? Our account is up for renewal Jan 8 2025 and we have reached out to Zoom renewal manager, account manager multiple times well beyond 30 days renewal notice window.. We then have the ticket confirm that the account will not go to auto renewal and will be cancelled on Jan 8 2025.. Today when we check our zoom portal, the zoom plan is still showing active and I cannot cancel/change anything on my end in the portal..

Is it always like this? 

Now I have to open up a new ticket, which is assigned with low priority and then start chasing down the biling/account management team to actually do the work and cancel our plan and then there will be problem with refund etc

Such a headache. Why Zoom has to be like that. It offered free online meetings for an extended period of time and we were happy customers but we just switched provider to Google meet and therefore we have to cancel zoom.  Such a bad business practice to give customer trouble cancelling the plan...

I've paid for a year Zoom pro at the end of the year and Zoom accepted the payment. But on the 3d of January it made a new invoice with the same sum and my account became basic. When I wrote the Support service, Zoom blocked my account. Now I don't have money and I don't have my account. It's disgusting.