cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Request refund

Dear Zoom Support Team,I am writing to request a refund for a recent charge on my Zoom Pro subscription.The payment was processed on Dec 28, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not... Show more

Dear Zoom Support Team,

I am writing to request a refund for a recent charge on my Zoom Pro subscription.

The payment was processed on Dec 28, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.

Please let me know if you need any additional information to process this request.

Thank you for your assistance.


Show less

reply-icon Latest Reply - 

환불 요청드립니다.

안녕하세요, Zoom 고객센터 담당자님.

 

최근 결제된 요금에 대해 환불을 요청드립니다.

해당 결제는 2026년 1월 3일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.
계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.

필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.
감사합니다.

Resolved! 환불 요청 드립니다

안녕하세요, Zoom 고객센터 담당자님.

저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.

해당 결제는 2025년 8월 31일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.
계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.

필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.
감사합니다.

reply-icon Latest Reply - 

Refund

I recently noticed that my Zoom Pro subscription was automatically renewed today, and the corresponding payment was deducted from my account. Unfortunately, I forgot to cancel the subscription for this month. How can I get refund ?

reply-icon Latest Reply - 

refund request

hi my zoom pays automaticly but i dont use it and i cancelled it but now it says i must pay for this month.i want to request refund or cancell pay request from zoom.

reply-icon Latest Reply - 

Resolved! Please refund

I would like a refund for my automatically charged Zoom Pro subscription. I didn't want to renew it because I didn't use it much for a year, but it was automatically charged. I would like a refund for the payment made on November 12, 2025.

reply-icon Latest Reply - 

Request for Refund – Zoom Workplace Pro Annual Subscription

Hello,I would like to request a refund for a recently charged Zoom Workplace Pro Annual subscription.The subscription was charged at the start of the billing period, but I did not intend to continue with the annual plan. The service has not been acti... Show more

Hello,

I would like to request a refund for a recently charged Zoom Workplace Pro Annual subscription.

The subscription was charged at the start of the billing period, but I did not intend to continue with the annual plan. The service has not been actively used since the renewal, and the request is being made immediately after the charge.

As the billing period has just begun, I kindly ask for a full refund in line with Zoom’s refund and cancellation policy.

Please let me know the next steps to proceed with this request.

Thank you for your assistance.

Best regards,
Invoice Number: INV335249712


Show less

환불받고 싶습니다.

자동결제로 인해서, 더이상 줌을 이용하지 않을 것인데 결제되었습니다.

 

곧 결제일이라는 것에 대한 알람 기능이라도 있었다면 문제를 예방할 수 있었을 것입니다. 

Request for Billing

Dear Zoom Billing Support Team,Hello, this is Choi Ginger Office.I am contacting you regarding an automatic charge that was processed on December 16, 2025.We have not been using this service since December, however the subscription was automatically ... Show more

Dear Zoom Billing Support Team,

Hello, this is Choi Ginger Office.

I am contacting you regarding an automatic charge that was processed on December 16, 2025.

We have not been using this service since December, however the subscription was automatically renewed and charged to our account. As this charge was not intended, I would like to request a billing review and reversal of this charge.

Please let me know if any additional information is required.

Thank you for your assistance.

Best regards,
Choi Ginger Office


Show less

reply-icon Latest Reply - 

Request for Refund

Dear Zoom Billing Support Team, I am contacting you regarding an automatic charge that was processed on November 17, 2025.We have not been using this service since December, however the subscription was automatically renewed and charged to our accoun... Show more

Dear Zoom Billing Support Team,

 

I am contacting you regarding an automatic charge that was processed on November 17, 2025.

We have not been using this service since December, however the subscription was automatically renewed and charged to our account. As this charge was not intended, I would like to request a billing review and reversal of this charge.

Please let me know if any additional information is required.

Thank you for your assistance.

Best regards,


Show less

reply-icon Latest Reply -