I canceled my subscription exactly one day before it was set to renew, but the following day, I was charged for Zoom again. I canceled once more, only to be informed that I have an unpaid invoice and will lose access to my account. I disputed the charge with my bank and got a refund, but when I tried to contact Zoom, I discovered there is no customer service number to call. It’s ridiculous that the only option is to wait for a long time on chat, only to be disconnected before any resolution. Now, they've sent a request to my bank for a check! What?? I find Zoom frustrating—it's all about pushing their products. I'm done with this app and will never use it again. Their policy of charging accounts even after cancellation is unacceptable. I will be filing a complaint with the Washington Attorney General and will keep you all posted. They cannot treat customers like this.

Hi everyone,

I'm hoping someone in the community might be able to provide some guidance or share their experience with canceling a Zoom subscription.

Here's my situation: I've been charged for my Zoom subscription for May 2024 to May 2025, but due to a change in circumstances, my organization will no longer be using the service. I'm wondering if it's possible to terminate the subscription and potentially receive a refund for the unused period.

Has anyone gone through a similar process before? If so, could you please share any tips or advice on how to approach Zoom support with this request? I'd greatly appreciate any insights you can offer.

Thank you in advance for your help!

Best,
LW

I just spent 40 minutes trying to get through the Zoom system to try and reach support staff but was unable to, Yesterday my credit card was charged by Zoom. I had suspended my account. I don't have students at the moment and I don't need zoom. How can I find out why my card was charged?

On trying to change my address and email under billing details and ticking the box to say I am VAT exempt, a message pops up that I am changing my status to non-exempt??  I cannot proceed unless I agree to this so cannot change my details!  Anyone else found this or ways round it?

Many thanks

When I signed up for Zoom One Pro Subscription at the beginning of 2023, it was CAD150. As with all subscriptions (or most anyways), I would expect the same fee to be applied during renewal time. Should the price change for whatever reason, the reasonable and right thing to do is for the company to inform me of the price change, well in advance prior to the renewal period.

Not the case with Zoom. A couple of days ago, I got an alert that ~CAD250 was charged to my credit card by Zoom. I was well-aware that auto-renewal was right around the corner and I was expecting the same fee of CAD150/year to be applied because last I checked (on my Zoom account billing and management page), the amount of CAD150 that's also quoted as the auto-renewal amount hadn't changed. Neither did I receive any calls, emails or messages from Zoom informing me of any changes i.e. zero correspondence.

Puzzled and a bit concerned, I immediately checked my subscription details again and saw that the renewal amount of CAD150 remained unchanged. It also showed that I didn't purchase any add-ons nor did anything that would incur additional charges, which was the case.

So, clearly, there must have been a mistake and I was overcharged. I took a screenshot of the renewal amount and immediately wrote to Zoom Support saying that there was a mistake, attaching the invoice, and the estimate, and requested for a refund for the difference.

This was 4 days ago and I haven't heard back. So, I went to the Zoom support page to see if i missed any updates when I was navigated back to my Zoom Account page where, shockingly, the subscription renewal amount was now published at CAD250/year, after the fact. What?

This is just wrong and unfair on so many levels:

1. I didn't receive a renewal notice nor any communications for that matter from Zoom informing me of a renewal, not to mention that I'll be charged price change. On this note, it says on the Federal Trade Commission website that "Before a company can auto-renew your subscription, it has to send you a renewal notice."

2. At the same time my credit card was charged ~CAD250, the renewal amount shown on the Zoom account page was also clearly shown as CAD150. However, today the renewal amount had changed to CAD250/year, after I had written in. What company estimates one amount, charges another, much higher, amount, and then changes the initial estimate to match what it charged? All without the customer's knowledge nor consent?? And it's not an increase of a few dollars, it was by $100, almost 70% more than what was quoted by Zoom no less.

3. it's been 4 days since I contacted Zoom support regarding a billing issue and I still haven't heard back. The priority level was assigned as 4 - Low, which is disappointing to say the least. In my experience being a customer of so many businesses, billing issues are prioritized as urgent, as it should. 

This is pretty poor customer experience.

I look forward to hearing from someone in Zoom who has the authority to action on an agreeable resolution on this matter. The sooner the better.

PS: Adding insult to injury - Zoom just tried to sell me an annual subscription for $200 after a discount of 22%. But I got charged $250. I can only conclude that Zoom is a lot more interested and focused on raking in new customers with scarce regard in retaining existing customers. 

Hi everyone,

I noticed that Zoom is not uploading the invoices to our national Finance System (ANAF), in the SPV portal. This is something we cannot do ourselves, the company that emits the invoice needs to do it, starting with 2024. This is impacting my deductibles and by bottom line, so my tax percentage.

Fellow Romanians, has this happened for you too? How did you solve it?

Other users, can you help me find an email address that works or a way to talk to an actual person from Zoom? The Chatbot is useless here.

Thank you,

Stefana