Dear Zoom Support Team,

We previously reduced the number of licenses from 43 to 37. The corresponding funds were allocated on our card to renew 37 licenses.

However, these funds were not charged, because the invoice was issued for 43 licenses instead, and there were not enough funds on the card to cover this amount.

We kindly ask you to reissue the invoice for 37 licenses, which we will pay immediately, and to cancel the previous invoice for 43 licenses.

Thank you for your understanding and assistance.

Best regards,

Maxim Tarabrin

What happened to the option to put a subscription on pause?  It used to be an option when you clicked on Cancel Subscription.  Now it's gone?  I need to put mine on hold for a few months.  I don't see why I should pay for pro plan if I'm NOT using it.  So the only option now is to cancel?? 

I’m experiencing an issue with logging into my account using my email. Despite entering the correct credentials, I am unable to proceed past the login screen. I’ve tried resetting my password and clearing my browser cache, but the problem persists.

Could anyone please provide assistance on what might be causing this issue and how to resolve it? Are there any specific settings or configurations I need to check? Any help would be greatly appreciated.

Hello, I would like to provide some feedback on my experience with Zoom. Overall, I am satisfied, but I have a suggestion regarding the waiting room feature.

The requirement to manually admit all attendees can be cumbersome and cause frustration. It can lead to important participants being kept in the waiting room, unable to access the meeting during the crucial early moments. This may occur even when the meeting's password protection feature is disabled.

For business accounts, attendance is typically already controlled, making the risk of unintended attendees minimal. In these scenarios, the inconvenience of having to manually admit people can outweigh this small risk. It can also prevent a host from being interrupted from performing critical tasks in the meeting, such as properly setting their screen to share or interrupting the flow of the meeting to manually accept attendees. For personal accounts, the risk of having unintended attendees is even smaller.

I suggest making it a default to allow all attendees to bypass the waiting room. In my opinion, this would significantly improve the user experience for many hosts and participants alike.

I now get pop-ups from Zoom every time I receive an email in my gmail account (use gmail to login to zoom), that only started in the last 24 hours.  It is just like email notification in outlook.  

How do I turn off that setting so pop-up incoming email notifications stop?