Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Recent Activity

Latest Posts Trending Posts Solved Unanswered

How to connect Zoom to iCal?

What am I missing? I can connect Zoom to Google Calendar, but not to iCal? I'm on a Macbook Pro.

reply-icon Latest Reply - 

Frequently asked questions for Billing and Account Management

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please check out the following article from our Zoom Suppo... Show more

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses


2. Need to change the email address associated with your account?

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

3. Not receiving activation messages?

For more information, please review: Not Receiving Emails From Zoom

 

4. Have questions about purchasing or renewing your Zoom subscription?

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

5. How to transfer a Zoom license?

Still having trouble? The following article may be helpful: Changing the Account Owner

 

6. Can't sign in? Unable to access account?

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

7. How to change the payment method?

For more information, check out the following article: Changing your Zoom Payment Method

 

8. Have questions about your invoice?

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

Show less

Bri
By
• Community Moderator | Employee
This thread is read-only

Terrible Customer Service

Who else has experienced terrible customer service from Zoom when renewing their subscription? I requested and confirmed with customer service to remove a webinar license from our account well ahead of our renewal date. I even offered to pay our rene... Show more

Who else has experienced terrible customer service from Zoom when renewing their subscription?

 

I requested and confirmed with customer service to remove a webinar license from our account well ahead of our renewal date.  I even offered to pay our renewal ahead of time to ensure that it was paid without the webinar license we were discontinuing.

 

To our surprise, we were auto-renewed, with the webinar license that we were told would be removed from our account.  Since then, I have opened tickets multiple times with customer support, trying to get this license removed and receive our entitled refund.  Zoom support has never responded to our tickets, instead transferring us between their renewal and billing teams.  I have had to call in directly to get any response and escalate our tickets, only to see them closed or transferred a week later.  

 

It is truly terrible to see this kind of customer service nowadays.  We are planning to cancel our subscription and discontinue any use of Zoom in the future.  I recommend anyone else who has issues with customer service to chime in.

 

 


Show less

reply-icon Latest Reply - 

“Require users to update the client” feature

Under “Require users to update the client” > “Set the minimum client versions below:” For IOS the “Latest” listed there is version 5.17.10. Yet from the Apple App Store I got and have been using version 6.0.2 for over a week now! Why is the selection... Show more

Under “Require users to update the client” > “Set the minimum client versions below:” For IOS the “Latest” listed there is version 5.17.10. Yet from the Apple App Store I got and have been using version 6.0.2 for over a week now! Why is the selection to this truly “Latest” 6.0.2 not showing up under the “Require users to update the client” feature?


Show less

reply-icon Latest Reply - 

Reset or Disable My 2FA

Please help me in reset or disable my 2FA. I've lost access to authentication app.

reply-icon Latest Reply - 

We want to removing the email icon from the User’s account on Admin portal

Hi Team,I am the one of the zoom administrators in the organization.We have disabled login with email access to the associates today on the zoom admin portal.So, our main thing is all the users should login there zoom account by using the SSO Method.... Show more

Hi Team,

I am the one of the zoom administrators in the organization.
We have disabled login with email access to the associates today on the zoom admin portal.
So, our main thing is all the users should login there zoom account by using the SSO Method.

But still i shows the email & SSO icon from the User’s account on Admin portal.

Any suggestion will be helpful.

Thanks,
Vinay.


Show less

historique

Bonjour j'ai eu un appel sur zoom avec un client je me suis connecté sur zoom directement depuis le navigateur et je ne retrouve plus les liens qu'on m'a envoyé dans la discussion comment faire pour les retrouver c'était le 06/01/2023 à 11h00 Julien ... Show more

Bonjour j'ai eu un appel sur zoom avec un client je me suis connecté sur zoom directement depuis le navigateur et je ne retrouve plus les liens qu'on m'a envoyé dans la discussion

 

comment faire pour les retrouver c'était le 06/01/2023 à 11h00

 

Julien Prallet


Show less

reply-icon Latest Reply - 

Resolved! Warning: Empty Digital Signage content list

Is there any way to not have this warning appear in the Room Health Dashboard? Digital Signage is not enabled for this room so don't need this warning.

reply-icon Latest Reply - 

Removing an integration

Hi everyone... I'm trying to connect my zoom account to a new GoHighLevel account with a client but it will not let me as it's saying it's connected to an old clients one (see screenshot). Does anyone know how I can remove this integration? The old c... Show more

Hi everyone...

 

I'm trying to connect my zoom account to a new GoHighLevel account with a client but it will not let me as it's saying it's connected to an old clients one (see screenshot).

 

Does anyone know how I can remove this integration? The old client has said they no longer use GHL and have access to the account... Is there somewhere inside Zoom where I can see what my account is connected to and remove those connections? 

 

Thanks everyone!


Show less

reply-icon Latest Reply - 

Resolved! Account discrepancy - basic vs. pro

Thanks in advance for the help! My account billing shows my account is Pro, but my account will only let me set up meetings as if it is a basic account. I can't get through on the phone because they say my account isn't eligible for phone support, bu... Show more

Thanks in advance for the help!  My account billing shows my account is Pro, but my account will only let me set up meetings as if it is a basic account.  I can't get through on the phone because they say my account isn't eligible for phone support, but I can't figure out where to go for help.  Nothing from the chatbot.  Nothing from the knowledgebase.  Nothing from Google.  Has anyone ever experienced this before?  What did you do? 


Show less

reply-icon Latest Reply -