Hi everyone...

I'm trying to connect my zoom account to a new GoHighLevel account with a client but it will not let me as it's saying it's connected to an old clients one (see screenshot).

Does anyone know how I can remove this integration? The old client has said they no longer use GHL and have access to the account... Is there somewhere inside Zoom where I can see what my account is connected to and remove those connections? 

Thanks everyone!

I've got a hybrid org with 16 offices all over my state and staff work either in an office or remote. Sometimes staff are in different offices and managers cover fluctuating office locations. 

The user-set "Work Location" function in the profile card is great - especially paired with status messages. For example, a user could set their location to "Office" and in their status, write the location city. 

Is there a back end report or API request that consolidates this user-reported data to get a picture of where the workforce is on a given day? This helps to manage coverage for sites when staff are on PTO or sick. 

Who else has experienced terrible customer service from Zoom when renewing their subscription?

I requested and confirmed with customer service to remove a webinar license from our account well ahead of our renewal date.  I even offered to pay our renewal ahead of time to ensure that it was paid without the webinar license we were discontinuing.

To our surprise, we were auto-renewed, with the webinar license that we were told would be removed from our account.  Since then, I have opened tickets multiple times with customer support, trying to get this license removed and receive our entitled refund.  Zoom support has never responded to our tickets, instead transferring us between their renewal and billing teams.  I have had to call in directly to get any response and escalate our tickets, only to see them closed or transferred a week later.  

It is truly terrible to see this kind of customer service nowadays.  We are planning to cancel our subscription and discontinue any use of Zoom in the future.  I recommend anyone else who has issues with customer service to chime in.

Hi community, 

I just purchased zoom Pro plan. In the plan description it says i can add 1-9 licensed users, but when i move to user management it says, "To add licensed users to your account, please purchase more license." I have 0 license available, and I don't know why? Please help me, thank you so much!

I have several chat channels with external users. Is there a way to batch-delete deactivated external users from a single or multiple chat channel? I've looked at the current documentation, and any sort of batch deletion is for internal users associated with your tenant and only applies to user management.

How is it possible to retrieve the #licenses for each product? Previously it seemed there where billing api endpoints (e.g. https://developers.zoom.us/docs/api/rest/billing-api/ or https://api.zoom.us/v2/accounts/me/billing ) from which it could be derived. However these are not documented in the new API documentation https://developers.zoom.us/docs/api/ and when used I het a response with the following error:

Invalid access token, does not contain scopes:[].

How can we via the API retrieve the amount of licenses per product? Or in general the #licenses we have?