Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Having Zoom check your CRM for customer details

Hi All,Use Zoom for a small medical clinic - some previous / repeat customers call in and we would like to know if it is possible for Zoom to use our extensive customer database and check if the mobile is one of our existing contacts, to then display...

Call Waiting - Please make sense of this! 🙏

We have several queues set up. I have "Receive calls while on a call" toggled on because I want users to be able to see if another call is coming in. It is completely interrupting the current call! It temporally disconnects the voice and sound...what...

5star by Listener
  • 260 Views
  • 6 replies
  • 0 likes

Zoom Phone incoming calls disabling keyboard/typing

Hi, Our zoom phone system went live last week, so we are still in adjustment period. Several users have mentioned that if they are typing in a document/email etc. and then receive an incoming phone call, Zoom "steals" the keyboard and they have to cl...

LoJoh by Listener
  • 1711 Views
  • 5 replies
  • 1 likes

Have call queues show in contact search

We're using a Zoom Phone Call Queue for an internal use case. Think of it as a hotline that folks in the field can call should they require assistance. The queue is manned by a team that is specifically setup to handle these calls, so a call queue ju...