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Recent Activity

Zoom Phone Powerpoint

Hello Everyone! I'm relatively new to being a Zoom Phone Admin. I am looking for a quick and simple PowerPoint I can show my end-users. Anything can help! Thank you!

Common Area Phone license

Hi If I have 10 users with unlimited US/Canada plan and I want to add a common area phone. Will it be charged a separate license? Another question - how many IP phones I can associate with one user?

Call Queue Polices

We are setting up our first call queue. We want Managers to have the ability to see reports, see the queue they are assigned to only and be able to see who is logged into the queue and be able to log agents out of a the queue if they forgot to do so....

jmanini by Observer
  • 41 Views
  • 3 replies
  • 0 likes

Auto-Deleting Recorded Calls with Credit Card Information

To be PCI compliant, a company cannot store call recordings of credit card numbers. Since Zoom has the transcription functionality, I am wondering if it can be put on the roadmap to have AI automatically detect and delete any recordings that include ...

Ry by Observer
  • 25 Views
  • 1 replies
  • 0 likes

International SMS

Hi- I was just on the Zoom Phone pricing page Zoom Phone Plans & Pricing | Zoom - Zoom.I noticed that SMS and MMS is only available on US and Canada plans. Is that still true? It isn't available for Global Select plans or for the AUS/NZ license? Than...

JC8338 by Observer
  • 31 Views
  • 2 replies
  • 0 likes

New Zoom Phone Countries

H! I was looking at eh Zoom Phone country listing page, Zoom Phone Global Coverage. It is dated back to 6/1/21. I am curious if anyone has any updates on new countries since that date and if any new ones have been announced yet. I am particularly int...

JC8338 by Observer
  • 31 Views
  • 1 replies
  • 0 likes

nome utente visibile in videocall

quando attivo una videocall in video i miei ospiti vedono il mio nome gian battista cicoganiinvece quando partecipo ad una videocall organizzata da latri come ospite in video compare la mai password come è possibile?Grazie,gbc

cico by Observer
  • 30 Views
  • 1 replies
  • 0 likes

Phone Peering

Hello,We would like to use the "Phone Peering" scope but it's missing.Does someone know how we can add this scope to our app?Thanks,Have a nice day!

Shirin by Observer
  • 59 Views
  • 2 replies
  • 1 likes

User management is poor

Having two places to assign packages, one under users and the other under Phone system users is confusing. All user management should happen in one location.

jwallis by Observer
  • 54 Views
  • 1 replies
  • 1 likes
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