On nearly 100% of our calls via Zoom Phone, the audio delay is so bad that it leads parties to talk over each other and is nearly unusable for phone communication. We've been on Zoom Phone for about two years, and it's been this way the whole time. I can't imagine it's this way for everyone, and Zoom video meetings don't suffer from this problem, so I'm hoping there is a fix for us to get Zoom Phone working. ???

Hi All,

Is anyone aware of a way to set up Zoom Phone so that our users can dial to an extension and their call will automatically be answered by multiple devices simultaneously?  Think of a scenario where the head of security needs to announce something to 3 guards located at desks throughout the facility.  The guards only need to hear the message but don't need to respond.  The new push-to-talk feature would work great if we were using the Zoom smartphone app in this scenario.  However, we're using Polycom VVX 311 and VVX 411 handsets.  In general, is this possible?  If our Polycom phones are the limiting factor, is there a handset where this would definitely work?

Problem:

We utilize a Zoom Phone call queue for our team, with availability set from Monday to Friday, 9 AM to 5 PM. We've encountered an issue where users remain in the call queue rotation even when they are marked as "Out of Office" (OOO) or on Paid Time Off (PTO).

Specifically:

• Users set OOO or PTO in Google Calendar, which syncs with Zoom, correctly updating their Zoom status.
• However, these users continue to receive call queue calls.
• The Zoom documentation states that enabling "Allow queue members to set their own Business Hours" should prevent calls from routing to members outside their business hours.
• This feature is not functioning as described. Despite enabling it, users still receive calls while on OOO/PTO.
• Currently, the only solution is for users to manually remove themselves from the call queue.

Question:

Has anyone experienced this issue with Zoom Phone call queues? Is there a reliable method to automatically remove users from the call queue rotation when they are marked as OOO or on PTO, as the documentation suggests?

Hello Members,

I bought the zoom package 4 day back for calling plan,everthing was working fine i was able to receive and make calls on my zoom phone app but from today in my phone app it says "Your acount is inactive,please contact admin (code: 1301403).i have done everything talk to a customer care but nothing worked.Please if anyone knows how to eradicate this problem please help.I am not able to receive or make calls.

We are about a month away from go-live with Zoom phone. In our testing we’ve found that delegation calls with ring all of the delegatee’s devices, including their mobile phone apps. Has anyone found a way to limit this? My concern is bosses lines ringing on their assistants cell phones at all times, including lunch breaks, after-hours and weekends.

Thank you in advance!

通話中のライブ文字起こしを利用しています。

あとから、メモとしてメールに添付したりしたいのですが、ライブも文字起こしされたものがどこにも存在しません。

どこに保存されているのでしょうか？

通話中は表示されていますが、電話が終了すると画面から消えるのでなにもできないのです。

通話しながらライブ文字起こしされたものを見る意味はないと思われます。ライブ文字起こしされたデータを活用して、伝達の手間やミスが無くなるのではないかと期待をしていましたが・・・

誰か、ZOOM Phoneのライブ文字起こしのデータがどこに格納されているのか知っている方はいませんか？

I reached out to support but the confirmed this is not possible currently. We answer phones on a physical phone, but to help assist the staff answering the phone we were hoping the use the call summary and live transcription features in the app. It is not currently possible if the app is paired to the phone and the phone answers to the call to get those features.