Billing & Account Management
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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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Latest Posts Trending Posts Solved Unanswered

incorrectly being told my credit card has expired

i continue to receive a message on my zoom home page that my credit card has expired and it doesn't for several more years. please help. AI chat is a joke, and no other ways to contact customer service.

 

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How to set up multiple zoom accounts

I have a contractor that wants to join their company's zoom account, however I have my own personal account. I think the contractor is setting up my zoom account with the same email I use for my personal account and this may present a problem, but I'... Show more
  • I have a contractor that wants to join their company's zoom account, however I have my own personal account. I think the contractor is setting up my zoom account with the same email I use for my personal account and this may present a problem, but I'm not sure. I did get a message stating that I can get a refund. I do not want to combine my personal zoom account with the contracting company I am doing consultant work. Is this a simple fix? Do I need to provide them with a different email address, so my personal isn't combine? Or can I have 2 zoom accounts associated with the same email. 

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every year zoom charges me the subscription fee in advance and I lose 1 or 2 months of my subscription. They send me an email asking me to update my details, but it's only to charge me. How do I claim back the months I've lost?

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Zahlungsmethoden

Ich möchte mein Abo gern von Basic auf Pro erhöhen. Jedoch funktioniert keine der angegebenen Zahlungsmethoden. Eine Kreditkarte habe ich nicht. Bei Sofortüberweisung wird meine Bank nicht aufgelistet und Pay Pal bringt mir eine Fehlermeldung. Wie bi... Show more

Ich möchte mein Abo gern von Basic auf Pro erhöhen. Jedoch funktioniert keine der angegebenen Zahlungsmethoden. Eine Kreditkarte habe ich nicht. Bei Sofortüberweisung wird meine Bank nicht aufgelistet und Pay Pal bringt mir eine Fehlermeldung. Wie bitte, kann ich dann hier bezahlen?


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