On May 26, I paid to upgrade my account from Zoom Basic to Zoom Pro. I have the invoice in my email inbox, and on the Zoom web portal I can see this invoice in my Payment History (Transaction Type: Credit Balance Adjustment), but no where else is there any indication at all that I have Zoom Pro. I have no access to the features, and when I follow the steps online to resolve (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057835 and https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065302&_ga=2.219133529.1114727551.1717978057-1343244150.1717978057) it does not work and I cannot change my account to Pro. I do not want to pay again. I emailed Zoom support within days of May 26 and have tried calling and have gotten no support. How might I resolve this issue? I need Zoom Pro as soon as possible - grateful for all the support you can offer!

Thank you!

I want to upgrade my basic plan to Pro, and proceeded to the payment page. However, after filling in all the blanks, the error 'creditcardState' keeps appearing and I cannot make payment even though the credit card is working and I have checked with the bank. I am using Safari on Mac. I have tried other of my credit cards but the same issue persists. 

So, I had a business account for my Digital Marketing agency. We paid for 15 yearly licenses and one day (after 5 months of usage) all our accounts has been blocked.

I've tried to file appeal multiple times - nothing, tried to contact billing by the phone and emails multiple times - nothing.

The answer is always "automated". First all our accounts has received an email:

The fun thing, there's no such section. After I noticed that they have answered:

We’ve detected an issue with your account that violated our Terms of Service and Community Standards. In particular, this issue violated section 8 of the Zoom Terms of Service and resulted in a permanent block on your account.

But you can see that section 8 is an extremely big section. Of course nobody answered or provided any evidence of the violation, or at least explained what had happened. As well after that automatic answer that they "reviewed" an appeal the ticket is immediately closed. So I can't even continue asking questions.

So after 1 months of tries to receive any info or any money, still nothing.

They have just continued closing appeals with no answers or with automatic answers. As for now they have money for 15 business licenses which is big amount of money. And they just took them, that's it! Without any evidence, without anything, just because they can!

Give my accounts back, or give me my money back! JUST DO ANYTHING! but you can't just say: We don't care, we took your money, do whatever you want!

So would be very glad if anyone can help!

I have been trying for over a week now to make a payment on my account, but I keep getting this error message:

"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."
PLEASE OPEN  THE 3D SECURE FOR YOUR WEB SITE
 I am from Turkey and i cant pay