Hello,

We want to charge for webinar registration.

I am adding in our details under business account and cannot press save although I have entered information in all of the required fields. At the top of that menu, it mentions something about needing more information from us as apart of an Australian compliance law. We aren't in Australian and have no connection to Australia. 

What should we do?

We have some accounts are registered by using company email address and they are paying via credit card. The head quarter has joined the enterprise plan and make the SSO authentication. Since the SSO is enabled and we are not able to login those accounts now before transferring them to enterprise plan.

We would like to know whether the credit card payment will be cancelled automatically if we transfer those accounts to the enterprise plan?

Who else has experienced terrible customer service from Zoom when renewing their subscription?

I requested and confirmed with customer service to remove a webinar license from our account well ahead of our renewal date.  I even offered to pay our renewal ahead of time to ensure that it was paid without the webinar license we were discontinuing.

To our surprise, we were auto-renewed, with the webinar license that we were told would be removed from our account.  Since then, I have opened tickets multiple times with customer support, trying to get this license removed and receive our entitled refund.  Zoom support has never responded to our tickets, instead transferring us between their renewal and billing teams.  I have had to call in directly to get any response and escalate our tickets, only to see them closed or transferred a week later.  

It is truly terrible to see this kind of customer service nowadays.  We are planning to cancel our subscription and discontinue any use of Zoom in the future.  I recommend anyone else who has issues with customer service to chime in.

Hello,

I searched the community forums for this issue but I seem to not find anything regarding this particular issue. 

At the start of August, Zoom ended their partnership with working live and my account was moved and converted to a basic free account. 

But I still to seem to get my credit card charged each month. Ive tried to reach out to Working Live but there is no response and everytime I attempt to access their wesbite, my anti-virus alerts me of the website being malicious and blocks me from accessing it. 

So I am at a loss of what to do other than doing a charge back on my credit card. But I am curious if anyone else in the community who had been subscribed to working live is also facing this issue as well? 

I keep getting this message at the top of my zoom account page:

"Your payment card on file will expire in less than 60 days.  Please update your payment method or you will lose access to your paid features in the future."

My card on file does not expire for 3 years.  I re-entered the card information just in case but still getting the same message.  I see others have had a similar issue but there is not any response from Zoom Support on their threads.