Payment not processing
My payment always has show this when I get to Place Order
An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613)
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Cancel Zoom
Zoom has given great service to our company while we were customers. Now we want to cancel our subscription, they're not responding to our emails. Anyone else going through this sort of thing?
Preciso de Reembolso
Olá! No dia 02/04/25 eu solicitei assinatura mensal no valor de US$ 10,08, porém vocês estão me cobrando essa assinatura e também o valor da assinatura anual no valor de US$ 159,90 feita em 07/04/2025 na minha fatura de cartão de crédito. Por favor, eu não quero a assinatura anual e sim somente a assinatura mensal e peço que façam o reembolso de US$ 159,90 em minha fatura de cartão de crédito, eu não posso pagar esse valor alto. Por favor, me ajudem. Muito obrigada.
Raquel Barberino
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Resolved! to put techsoup discount coupon. I want to cancel the plan now.
Since the new payment period starts today, I was going to pay by applying the TechSoup coupon. However, it has already been automatically renewed, and it is said that you have to wait a year to cancel it.
I want to make a payment by adding more people, so please cancel it right away and let me know how to do a new one
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Resolved! Update Payment Information
For some reason, there isn't an "edit" option beside payment type and I am unable to update my payment info. Any solutions?
Thanks!
Do I need a registered business? Zoom-phone US and Canada Unlimited
Hi, I'd like to buy the Zoom-phone - US & Canada Unlimited package. When I proceed to checkout, I'm asked to enter Business Size, Business Headquarters Country Region, and Address. My question is, do I need a registered business to buy this package? Is there a way to buy it as an individual and not as a business?
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Credit card expiry
Hi, I got a notification that my credit card expires in 90 days, and I must update my payment method. If I don't, some paid functions will become unavailable. My plan is paid until April 2026. I am not considering adding a new credit card until then. Please explain which functions will be disabled and at which point. Thank you.
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