Who else has experienced terrible customer service from Zoom when renewing their subscription?

I requested and confirmed with customer service to remove a webinar license from our account well ahead of our renewal date.  I even offered to pay our renewal ahead of time to ensure that it was paid without the webinar license we were discontinuing.

To our surprise, we were auto-renewed, with the webinar license that we were told would be removed from our account.  Since then, I have opened tickets multiple times with customer support, trying to get this license removed and receive our entitled refund.  Zoom support has never responded to our tickets, instead transferring us between their renewal and billing teams.  I have had to call in directly to get any response and escalate our tickets, only to see them closed or transferred a week later.  

It is truly terrible to see this kind of customer service nowadays.  We are planning to cancel our subscription and discontinue any use of Zoom in the future.  I recommend anyone else who has issues with customer service to chime in.

I am posting here bc I do not want to talk to a bot and I cannot find a phone number to call or an email for Zoom support.  Zoom is declining my card for payment.  Checked with my bank - the card is fine and open for business.  I would like a person (not a bot) from Zoom to contact me and work through this

I previously used Zoom Pro for two months at a discounted price and decided to cancel it afterward. Upon attempting to renew my subscription, I was shown a charge of 7.50 euros for this month, which I proceeded with. However, I was charged nearly 18 euros instead, and at no point in the renewal process was I made aware of any charges beyond the 7.50 euros.

I reached out to customer support, but unfortunately, I received no meaningful assistance, only an apology for a "glitch" in the system.

I would like to request a refund for the price difference, as I was not informed of the higher charge beforehand. I do not wish to cancel my subscription for this month but would appreciate resolving the billing issue promptly.

I find this situation quite frustrating, particularly due to the lack of transparency and the inadequate support provided

Nothing has changed. The card is the same and won’t expire for several months. I get one if these emails every 1-2 months for no reason. 

Each time I log in, check the info, find that nothing has changed.
Then I change my password for safety. 
Can someone offer some insight as to why this keeps happening?

Hello,