Billing & Account Management
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Account downgraded to basic despite payment

Hi I’m looking for advice as I have contacted Zoom numerous times and just gets the same response which does not address the issue. I paid to renew my Pro subscription at the end of January, before my contract expired. Despite this Zoom downgraded my...

ZBoj by Observer
  • 51 Views
  • 0 replies
  • 0 likes

Updating a credit card

I would gladly update my credit card, but it does not expire for another 2+ months and my bank has yet to issue a new expiration date and card. How do I contact Zoom to let them know that if they need any payment before then, they can use the existin...

AD58 by Observer
  • 27 Views
  • 0 replies
  • 0 likes

No me acepta tarjeta de Credito

Buenas tardes, espero que me puedan ayudar con el siguiente inconveniente. En marzo contratamos el servicio de zoom, y siempre se imputaba el pago a la tarjeta de crédito, pero después de julio me rechaza la tarjeta. Probé con otras tarjetas y tampoc...

FCYT by Listener
  • 257 Views
  • 1 replies
  • 0 likes

Payment related issues with zoom

I see a message on zoom when I login that I have an outstanding amount to pay. But when I click the link Im directed to a page where there are no pending invoices. I have paid all my dues and my subscription fees. I do not have any new add ons. I had...

Zoom won’t stop charging me

Zoom is charging my credit card every month. Have triple checked and neither my wife nor my accounts are paid plans. I can’t get a real person on the phone, and the chat bot is worthless. Anyone know how I can talk to a real person to get zoom to sto...