I am posting here bc I do not want to talk to a bot and I cannot find a phone number to call or an email for Zoom support.  Zoom is declining my card for payment.  Checked with my bank - the card is fine and open for business.  I would like a person (not a bot) from Zoom to contact me and work through this

I previously used Zoom Pro for two months at a discounted price and decided to cancel it afterward. Upon attempting to renew my subscription, I was shown a charge of 7.50 euros for this month, which I proceeded with. However, I was charged nearly 18 euros instead, and at no point in the renewal process was I made aware of any charges beyond the 7.50 euros.

I reached out to customer support, but unfortunately, I received no meaningful assistance, only an apology for a "glitch" in the system.

I would like to request a refund for the price difference, as I was not informed of the higher charge beforehand. I do not wish to cancel my subscription for this month but would appreciate resolving the billing issue promptly.

I find this situation quite frustrating, particularly due to the lack of transparency and the inadequate support provided

Nothing has changed. The card is the same and won’t expire for several months. I get one if these emails every 1-2 months for no reason. 

Each time I log in, check the info, find that nothing has changed.
Then I change my password for safety. 
Can someone offer some insight as to why this keeps happening?

Hello,

We want to charge for webinar registration.

I am adding in our details under business account and cannot press save although I have entered information in all of the required fields. At the top of that menu, it mentions something about needing more information from us as apart of an Australian compliance law. We aren't in Australian and have no connection to Australia. 

What should we do?