Update Payment Information

[shalightning]

For some reason, there isn't an "edit" option beside payment type and I am unable to update my payment info. Any solutions?

Thanks!

[S_K · Accepted solution]

Hi @shalightning 

Thank you for reaching out to Zoom Community!

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

[S_K · Accepted solution]

Hi @shalightning 

Thank you for reaching out to Zoom Community!

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

[Ruby_01]

Ok please wait I will send you 

[PeterDLutz]

I updated my payment method, and it shows the new date on my account, but every time I log in, I get asked to update again.  What's wrong?

[S_K]

@PeterDLutz Have you checked into TechSoup for Nonprofits? https://www.techsoup.org/zoom

[CR_Nonprofits · Accepted solution]

Hello,

We thank you for your patience with your situation and for your interest in Zoom products to serve your nonprofit. 

Please submit a support ticket, so we can help you with your request to access Zoom.

[Ruby_01]

ok