Not Receiving Activation Emails

[bushsong]

I am trying to setup a new zoom account for a new organisation. I am not receiving activation emails. (Yes, I have checked spam.) I have tried two different emails and neither have worked. I have then sent emails from my own computer to those addresses and no problem. I have sent them from another computer and no problem. Still not coming through from Zoom though.

The server is not a corporate one and as I say, the email addresses are working fine in all other environments except for Zoom. Any assistance would be appreciated.

Thank you,

Ric

[marketing-can]

I am having a similar issue, did you get your issue resolved?

[none1]

No. Nothing and now I can't sign into my Bushsong account either. I am not receiving the confirmation codes to my email address.

[Sean_M]

My organization is also experiencing the same thing. I have traced the inbound emails from both spam filters and exchange account and there are no emails coming from zoom being sent to us. It would seem their verification email system is broken.

[rhaywood]

I am having a similar issue. I'm trying to add a new employee to our company account and she is not receiving any of the emails. Checked all spam folders and nothing.

[Mikedlv]

Having this problem now. Please, can someone shed some light? Is this a Zoom problem? 

[rhaywood]

We had to reach out to Zoom for help. Her email for some reason was on a blocked list so once they removed her email from that list she finally got the email invitation (after I resent it).

[bushsong]

Given the number of replies here, there must be a lot of emails on blocked lists. I can't even get a verification email from them to sign in and have to use Facebook instead.

[RN · Accepted solution]

Hi @bushsong @marketing-can @none1 @Sean_M @rhaywood @Mikedlv sorry I'm late to the party here and welcome to the community! If you've already looked into the KB on Not receiving emails from Zoom and have taken the suggested steps to troubleshoot; I would suggest contacting Zoom Support as they have the backend tools to resolve your posted discussion and replies here. 

[JimZ]

If the initial e-mail BOUNCES Zoom will lock it up and they need to remove it from their BOUNCED list via Zoom Support.  Here is their explanation:

After taking a look, I see #####@swim###.com was on our bounced list and has now been removed.  Please resend the activation email from the Pending Users page and the user should now be able to receive it.

[DanielSydney]

This is the only way to fix at present.

[Ajayjaiswar]

Hi ,

I'm trying to sing-in zoom but not receiving activation link on mail .

and I can send and received mails form all outside domain only from zoom facing issue .

Any support why it's happening .

[Saadzoom]

How can I communicate with Zoom support when I can't even submit a ticket without logging in. How could they communicate with me to resolve the issue. I have been going around for 2 day now without any way to get through. Please notice that my account is licensed 

[DanielSydney]

This is an ongoing issue. The zoom mail server does not retry if initial attempts to send to a new email address are greylisted per common standards.

Also the resend button in the zoom UI does not resend. Known bug has been in place for at least the 6 months I have been working with the system, no sign of a fix. 

[willjoe]

f you cannot see the activation email in your account try refreshing the page. You should also check your spam or junk folder in case your email provider has filtered our email there. If you still cannot see your activation email try registering again

Regards,

Willjoe

[DanielSydney]

The problem is that the email is never re-sent. The zoom system is not RFC compliant, it should retry when grey listed. There is also a bug in the system which results in no email being sent when accounts are registered again.

The only working solution is to contact zoom support and ask for the email address to be taken off of their bounce list.

[ValD23]

 I am trying to change my email on my account and was supposed to get a verification email. I did not get it. Additionally, I haven't been getting my post call recording emails for about a week now. I checked my junk and nothing is there

[Janet61]

Follow these instructions for iPhone 6

Open zoom app

click on the schedule icon

type in title of meeting

Select time of meeting 

Save and save again (ignore you haven’t added any attendees)
click on meeting title

click on attendees 

type in your email afdresses in the To box

then send the emails by pressing the up arrow

[spraje5421]

I am having a similar issue. I'm trying to add a new employee to our company account and she is not receiving any of the emails. Checked all spam folders and nothing.

[KWolli]

same issue here: we do not receive any activation or e-mails. I can log in to the "basic" account. No reaction. Except bounce e-mails. Very annoying.

[fegarciad82]

Not Receiving Activation Emails too, trying to created a new account on Zoom, checked spam folder and IPs and all good, please help on this. 

[Kosmoland]

Same! Not Receiving Activation Emails too, trying to created a new account on Zoom, checked spam folder and IPs and all good, please help on this. 

[evadorr]

Same here, I paid to add a user and she didn't recieve the activation email. 

No way to reach anyone - instead they send us here to coplain to each other. is there any way to reach zoom support???##$%

[pungercar2]

Having the same issue. Contacted Tech Support, and they replied saying they "Cleared My Email Address" and to try again. 

IT FINALLY WORKED!!!

I replied back asking for what they did (technically) on their end...  have not received an answer.

[modrisco]

Same issue here. Sounds like you've had success. How did you contact Zoom Technical Support? If phone, what number. If email, what address?

[DanielSydney]

Use the support link when logged in to https://zoom.us/

[TimP2]

Yes, this does work! I just contacted tech support using the support form, and they got back to me within 5 minutes to say they had unblocked my address. This only works if you have Zoom account. If you don't, the event convenor would have to request this on your behalf. Quick and painless.

They said the cause was a spam filter at my end, which then caused them to block my email, and that really my email provider settings should be checked first, but said they had unblocked me, anyway.

I had already checked all that and mentioned that in the request, so maybe it was just a standard response.

The main point is that sending the form does get results.

[maverickwhites]

It sounds like there might be a filtering issue on Zoom's end. Contact Zoom support to investigate why activation emails aren't reaching your inbox despite successful tests from other sources.