Dear Zoom Support Team,

I am writing to request a refund for a recent charge on my Zoom Pro subscription.

The payment was processed on Dec 28, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.

Please let me know if you need any additional information to process this request.

Thank you for your assistance.

I have a new user I'm trying to invite to our Zoom account but the system isn't sending emails.  I posted about it before but someone deleted my question.  I should point out, since the last responder clearly didn't read what I wrote, that I am not trying to invite someone to a meeting.

We have a paid for Zoom account but for some reason I can't get support.  It's all a bit shoddy.

BIL2327537 Created i want to cancle currunt invoice wrongly select for 2 user
4 Days gone but to reply from below support

Hello Divya,

Thank you for contacting Zoom. This is Dyne. How are you? I hope you are well. I apologize for the delay in responding to your service desk ticket. I understand that your time is valuable, and I strive to provide our customers with prompt and effective assistance.

Upon review of your concern, I see that you accidentally added 1 license and wish to cancel the plan. I am here to help. 

Here's what I can do: Instead of cancelling the plan, I will help you reduce the license to 1. 

Please let me know how you wish to proceed, and I will be glad to help. 

For further questions or concerns, feel free to let me know. 

Best Regards, 

Dyne

Zoom Billing Support  | AMER | 9:00 AM to 06:00 PM EST

For case escalation, please contact or  submit an escalation.

Inah Clemente | *********** | AMER | 9:00 AM to 06:00 PM EST

Divya Jeevan
Yes please help me to reduce the license to 1
and also tell me how can i get 1year subcription which is i want to pay via UPI same as before

Hello,

I would like to request a refund for a recently charged Zoom Workplace Pro Annual subscription.

The subscription was charged at the start of the billing period, but I did not intend to continue with the annual plan. The service has not been actively used since the renewal, and the request is being made immediately after the charge.

As the billing period has just begun, I kindly ask for a full refund in line with Zoom’s refund and cancellation policy.

Please let me know the next steps to proceed with this request.

Thank you for your assistance.

Best regards,
Invoice Number: INV335249712

We were force to store our card information or other payment information when subscript to zoom.  I dont have google pay nor apple pay, i was using prepaid card previously but after saving this card information, my card show many unauthorized transactions. I have reported this and my card is blocked. Zoom should provide option to not having our payment information save. We should be able to have option to pay manually for new subscription.

is there a way to remove our payment information instead of terminate our zoom account ?