Hi there,

I accidentally entered an incorrect email address when purchasing a Zoom Pro license. Unfortunately, we do not have access to that email address, and as a result, we are unable to sign in to the Zoom account associated with the license.

Please advise how this can be corrected? Additionally, which Zoom support channel should I contact to resolve this issue as soon as possible, given that I cannot sign in to the affected account?

Dear Support Team,
I hope this message finds you well.

I am writing to kindly request that the outstanding charge on my account be waived. I have not accessed or used Zoom for several months, and the payment did not go through as my credit card information had been changed.

Given these circumstances, I would greatly appreciate it if you could review my case and consider removing the outstanding balance.
Thank you very much for your time and assistance. I look forward to your response.

Kind regards,

Hi, I am posting from this secondary account because I lost my 2FA device and backup codes for my primary Basic account. I cannot log in and the standard email support is not monitored for free users.

Can a moderator please help me to disable 2FA on my main account? I can provide the account details and verify my identity via Private Message. This is my primary account and it is extremely important for my work/studies. I would appreciate it if you could look into this as soon as possible. Thank you.

Dear Zoom Support Team,

I am writing to formally request a full refund for my recent subscription charge.

I posted a request on the Zoom Community/Help Center on the very day I was charged, expressing my intention to cancel and receive a refund. However, it seems my request was not processed, and I have been charged for the full month.

Since I expressed my intent to cancel immediately and have not used the service for this billing period, I kindly ask you to refund the full amount to my original payment method.

• Transaction Date: [26.01.04]

• Amount: [26881 KRW]

I look forward to your prompt response and confirmation of the refund.

Best regards, [seonhye Lee]

One of our teacher's accounts has been locked and it says 

"The Educational Data Collection Practices document was not signed by the required data of Sep 22, 2024 UTC. An email with directions for completing the education account activation process has been sent to (teacher's email). The recipient of the email has to provide consent to Zoom's Educational Data Collection Practices to restore access to your account. Until this consent has been recorded, user in your account will be unable to sign into Zoom. If this consent is not signed by Oct 22, 2024 UTC the account may be deleted." 

The teacher was able to use the account just a couple weeks ago with no issue and I tried resending the email but it doesn't go into her inbox (yes I checked spam as well). I am just really confused because the consent needed to be signed in 2024 but we are now in January 2026... 

It also says to reach out to an org. admin but as far as I am aware, we do not have one at our school. 

Any help would be appreciated.

Dear Zoom Support Team,

I am writing to request a refund for a recent charge on my Zoom Pro subscription.

The payment was processed on Dec 28, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.

Please let me know if you need any additional information to process this request.

Thank you for your assistance.

I am a one-woman owned artisan home based business. I bought Zoom  Pro on Dec 5. There was an add-on to Whiteboard that I do not remember purchasing, or if it was, it was inconspicuous, or pre-checked. I cancelled Zoom the same day. That did not cancel the Whiteboard. I was billed for Whiteboard in December and was auto-renewed on Jan 5, 2026. 

NOTE: As of today Jan 5, December 2025 Whiteboard payment for December does not show in my past purchase history. Zoom Pro does. If I bought two products, I expect to see two separate charges for each month that I bought them in my account and not just in my Invoice.

1. I have never needed Zoom Whiteboard. I don't know what it is. 
2. I have never used it. 
3. I cancelled the Zoom Pro THE SAME DAY that I bought. If I had indeed bought Whiteboard I should I cancelled it that same day too. I wasn't even aware I was charged for Whiteboard. We are human. One does not read all line-items. 

5. I never received any auto-renewal notice. 
4. Today, Jan 5 Whiteboard was auto-renewed. I immediately withing minutes requested refund, but was refused. Other subscription services honor such immediate requests. Zoom did not.

I sell artisan perfumes. Non-refundable, non-returnable.  Even Amazon does not accept perfume refunds or returns. Even so, when items have be crushed by USPS or lost, and when I had no obligation whatsoever, I have done good by my customers. 

Being a honest company means not adding items inconspicuously or pre-checked.
Being a transparent  company means telling customers they are being renewed via an email reminder. Do two. It won't hurt you.
Being a kind customer-focused company means when the customer has been billed and customer asks to reverse the charge WITHIN MINUTES, be kind.

In the greater scheme of things, this one month charge isn't the issue.  I conducted a transaction, I was bound by T&C. 

There are Terms and Conditions and there is empathy. 

あまり使わないので無料プランに戻したかったので、有効期限の最終日（7月31日）に自動更新を停止、という処理をしました。現在はプロサービス有効日2023.731、自動更新停止されました。次回の請求日2024.731となっています。また保留中のプラン、サービス有効日2024・731となっています。請求については未払い請求なし、請求日2023.7.31、回収済みとなっています。金額は年払いでホワイトボードの分も入っています。いつ申し込んだのかわかりませんが、（こちらも自動更新は停止にしています）。
自分の現在のプランは、無料プランなのかなと思ってみたのですが、自分の現在のプランはビジネスプロの表示です。これはまた一年継続しているということでしょうか？2024．731まで。プロの契約でしょうか。もし一年契約を月契約にして残りの月の分は月割りで返金されたりするのでしょうか。ホワイトボードについても使ったこともなくどうしてセットされたか。。どう解除するかわかりません。質問が多くてすいませんが、分かる箇所だけでもお答えいただけたら幸いです。