Billing & Account Management

Why did Zoom withdraw some money from my bank account without my knowledge, when the refund from the

yesterday (Jan 5, 2023) I applied for a refund for the plan that I had canceled. but until now Zoom has not sent money to my bank account. precisely today (Jan 6, 2023) Zoom withdraws again the money in my bank account automatically which I don't eve...

Double billed

I was wondering about the zoom's payment . I already paid by credit card on 5 May and I was billed on 6 May again. Please check this for me. Thank you.

Moving to new office, leaving behind two DTEN screens - how to fully log off

Hi, we have a Zoom Room with two DTEN monitors. We are moving to a new office space and are leaving behind the DTENs. What is the process I follow to make sure we are completely logged off and out of the Zoom Room so someone else cannot use it with o...

Zoom One Pro users limited on meeting time

We have a Zoom One Pro account with a super admin owning the account and users within the account. Our users are limited to a 40 minute meeting even though this is a paid pro account. Has anyone run into this? What needs to be done (what license is n...

Account login problem

I can't log into my account. Writes wrong password. When collecting, a letter is sent to the mail that the account with this E-mail was not found.

Resolved! 5.11.3 upgrade, now zoom does not hear microphone

I have two MacAir platforms that were working fine with Zoom. But then the 5.11.3 upgrade occurred a few weeks ago, and now both no longer have any microphone coming through Zoom. iOS systems are OS X El Capitan 10.11.6 (old, I know, but the latest t...

I cancelled my subscription but in still being charged

I've been charged for a subscription that I cancelled. When go into my Zoom Account, it says that it's not active.

Urgent - can't cancel webinar add-on subscription

We have a running contract with Zoom for meeting and webinar licenses. I am posting here because my ticket has not been even responded to by Zoom support which is unexpected and disappointing. As part of the package we have got 2 webinar licenses (50...

Moved Countries (Australia to Uk)

The only option I have is to totally close/cancel/delete my Zoom account - can anyone suggest how I do this? I've gone into my profile but the terminate account function is no visible! I'm unable to access my password & unable to do tech upgrades, ho...

Resolved! My account is still basic after I've paid to upgrade

So I upgraded my account recently and I've been charged but my account is still stuck on basic with the 40 min limit. I've got a meeting in 25 mins that needs to be an hour so can someone help?

Recent Activity

Why did Zoom withdraw some money from my bank account without my knowledge, when the refund from the

Double billed

Moving to new office, leaving behind two DTEN screens - how to fully log off

Zoom One Pro users limited on meeting time

Account login problem

Resolved! 5.11.3 upgrade, now zoom does not hear microphone

I cancelled my subscription but in still being charged

Urgent - can't cancel webinar add-on subscription

Moved Countries (Australia to Uk)

Resolved! My account is still basic after I've paid to upgrade

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Resolved! 5.11.3 upgrade, now zoom does not hear microphone

Resolved! My account is still basic after I've paid to upgrade

Community Champion Program