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Billing & Account Management Support

Billing Support Knowledge Base Articles

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Zoom Account Support Knowledge Base Articles

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please c...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

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How to get a response from Zoom?

I use paid Zoom so that it is HIPAA compliant. However, despite repeated e-mails for the last month, I cannot get in touch with the Sales team to sign a BAA (which I was told is who I need to contact after first trying a Support ticket). Has anyone e...

2024-02-08
|
Posted in Billing & Account Management
DrMeganCox by DrMeganCox • Listener
  • 18 Views
  • 0 replies
  • 0 likes

Account Support

I have been trying for over a month to make some changes to our Zoom account so we can renew for the year. My account rep has tried to be helpful but has connected me with a renewals manager, but they ask the same questions over and over and will onl...

2024-02-08
|
Posted in Billing & Account Management
CommsSHP by CommsSHP • Observer
  • 22 Views
  • 0 replies
  • 0 likes

zoom one basic plus

I had recently availed of upgrading to zoom one basic plus, which supposedly entitles me to 4 meetings a month that can go beyond the 40 min time limit. Whenever I arrange a meeting, I am only given up to 40 minutes. However, I can't seem to avail of...

2023-09-14
|
Posted in Billing & Account Management
Latest Reply 2024-02-08
reylags by reylags • Listener
  • 2986 Views
  • 21 replies
  • 5 likes

Business Plan 1 User only

Can i have a business plan if i am the only host ? 

2024-02-06
|
Posted in Billing & Account Management
Latest Reply 2024-02-08
Michael25 by Michael25 • Observer
  • 57 Views
  • 1 replies
  • 0 likes

Refund not available

I recently purchased a zoom pro account (three days ago), only to find that my university offers an ability to use Zoom pro for free, and I do not actually have to pay for my own account. I cancelled my subscription, but I don't seem to have access t...

2024-02-08
|
Posted in Billing & Account Management
Xanthe by Xanthe • Observer
  • 21 Views
  • 0 replies
  • 0 likes

Question about Zoom Account and Groups

Hello all. I have a question about having certain features "locked disabled" at the account level versus the group level.All of our users are not in a group right now. But we have a feature that we would like to test run with about 20 users, and leav...

2024-02-08
|
Posted in Billing & Account Management
dbridges by dbridges • Listener
  • 23 Views
  • 0 replies
  • 1 likes

Price Point

COO would like to know when there is a price per user cost reduction. Is is 60 or 100 or what is the number? Thank you, David

2024-02-08
|
Posted in Billing & Account Management
dricci by dricci • Listener
  • 15 Views
  • 0 replies
  • 0 likes

No access to email; cannot log into account

1. I have tried every troubleshooting option that Zoom has identified in various places. I say this because I don't need to be directed to support pages like this one. https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-...

2024-01-30
|
Posted in Billing & Account Management
Latest Reply 2024-02-08
silverspur75 by silverspur75 • Listener
  • 161 Views
  • 3 replies
  • 0 likes

Resolved! Zoom add-on scam

Hi,I have a Zoom One Pro plan and saw the add-on for scheduler when it was launched, so decided to try it for a month. I subscribed for a month, (it says "subscription period monthly") but it didn't have the features I thought it did, so hit "cancel ...

2023-09-17
|
Posted in Billing & Account Management
Latest Reply 2024-02-08
Rod555 by Rod555 • Listener
  • 1233 Views
  • 11 replies
  • 2 likes

Can't log on to my Zoom Account

I am in an infinite loop! I have a Pro Subscription for 1 user, me (which I am then also the IT administrator) and am not able to log on. I receive this error message: You cannot log into your Zoom account using this method. Contact your IT administr...

2024-02-07
|
Posted in Billing & Account Management
lhauschild by lhauschild • Observer
  • 36 Views
  • 0 replies
  • 0 likes
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