Hi, I understand that Zoom subscriptions are generally non-refundable, and I realize that this situation happened because of my own mistake.
I accidentally subscribed to the plan while navigating through the settings, and I did not fully understand how the subscription system worked.

I’m the youngest employee in my team, and I’m still learning how these billing and subscription processes work. I now understand what happened, and I will be much more careful from now on to make sure this doesn’t happen again.

I know this may be an inconvenience, but could you please consider making an exception just this one time and help me with a courtesy refund? I would be sincerely grateful for your understanding and support.

Hello,

I recently noticed that my Zoom annual subscription was automatically renewed, but I forgot to cancel it beforehand. The payment was processed about one day ago. Since I have not used the service after the renewal and I do not have any plans to use Zoom going forward, I would like to kindly request a refund for this charge.

Could you please assist me with processing a refund for the unused subscription?

Thank you for your help.

Hello, I noticed that my subscription was renewed on 27th, November, 2025, but I intended to cancel it before the renewal. I clicked “Cancel Plan” immediately today upon realizing it, but the payment had already been processed. Since the renewal was unintentional and the payment was made very recently, I kindly request a refund for this transaction. Thank you for your understanding.

Hello, I used the pro free trial event for about 10 days from my usual free use.

However, when I logged in to Zoom today, I saw a link recommending a free trial again, and I clicked and paid because I thought the free trial was possible again. (Expected payment of KRW 0)

But after a simple meeting, I checked now and it's a year-by-year payment, so I'm very embarrassed.

I'd appreciate it if you could give me a refund.
If it is wrong to use a meeting once, I hope a refund will be made within the possible range.

One-year payments are a big burden for me.
Please give me a refund.

Dear Zoom Support Team,

I recently purchased a Zoom Pro subscription on September 30 but mistakenly selected the annual plan instead of the monthly plan. I would like to kindly request a cancellation and refund for the annual payment.

I have not used Zoom Meetings since the purchase.

I would greatly appreciate your assistance with this request and look forward to your confirmation.

Thank you very much for your time and support.

Best regards,

Hye-Ju