Dear Zoom Support Team,

I am writing to request a refund for a recent charge on my Zoom Pro subscription.

The payment was processed on Dec 28, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.

Please let me know if you need any additional information to process this request.

Thank you for your assistance.

I am a one-woman owned artisan home based business. I bought Zoom  Pro on Dec 5. There was an add-on to Whiteboard that I do not remember purchasing, or if it was, it was inconspicuous, or pre-checked. I cancelled Zoom the same day. That did not cancel the Whiteboard. I was billed for Whiteboard in December and was auto-renewed on Jan 5, 2026. 

NOTE: As of today Jan 5, December 2025 Whiteboard payment for December does not show in my past purchase history. Zoom Pro does. If I bought two products, I expect to see two separate charges for each month that I bought them in my account and not just in my Invoice.

1. I have never needed Zoom Whiteboard. I don't know what it is. 
2. I have never used it. 
3. I cancelled the Zoom Pro THE SAME DAY that I bought. If I had indeed bought Whiteboard I should I cancelled it that same day too. I wasn't even aware I was charged for Whiteboard. We are human. One does not read all line-items. 

5. I never received any auto-renewal notice. 
4. Today, Jan 5 Whiteboard was auto-renewed. I immediately withing minutes requested refund, but was refused. Other subscription services honor such immediate requests. Zoom did not.

I sell artisan perfumes. Non-refundable, non-returnable.  Even Amazon does not accept perfume refunds or returns. Even so, when items have be crushed by USPS or lost, and when I had no obligation whatsoever, I have done good by my customers. 

Being a honest company means not adding items inconspicuously or pre-checked.
Being a transparent  company means telling customers they are being renewed via an email reminder. Do two. It won't hurt you.
Being a kind customer-focused company means when the customer has been billed and customer asks to reverse the charge WITHIN MINUTES, be kind.

In the greater scheme of things, this one month charge isn't the issue.  I conducted a transaction, I was bound by T&C. 

There are Terms and Conditions and there is empathy. 

あまり使わないので無料プランに戻したかったので、有効期限の最終日（7月31日）に自動更新を停止、という処理をしました。現在はプロサービス有効日2023.731、自動更新停止されました。次回の請求日2024.731となっています。また保留中のプラン、サービス有効日2024・731となっています。請求については未払い請求なし、請求日2023.7.31、回収済みとなっています。金額は年払いでホワイトボードの分も入っています。いつ申し込んだのかわかりませんが、（こちらも自動更新は停止にしています）。
自分の現在のプランは、無料プランなのかなと思ってみたのですが、自分の現在のプランはビジネスプロの表示です。これはまた一年継続しているということでしょうか？2024．731まで。プロの契約でしょうか。もし一年契約を月契約にして残りの月の分は月割りで返金されたりするのでしょうか。ホワイトボードについても使ったこともなくどうしてセットされたか。。どう解除するかわかりません。質問が多くてすいませんが、分かる箇所だけでもお答えいただけたら幸いです。

I have a basic account.  I have added two contacts, but in trying to add more I am running into problems.  Some of my contacts report they do not get an email. Some of them clicked the Zoom link I sent but kept getting an error message saying "cannot use this link to add friends". What do I do to resolve this?

Hi, I am posting from this secondary account because I lost my 2FA device and backup codes for my primary Basic account. I cannot log in and the standard email support is not monitored for free users.

Can a moderator please help me to disable 2FA on my main account? I can provide the account details and verify my identity via Private Message. This is my primary account and it is extremely important for my work/studies. I would appreciate it if you could look into this as soon as possible. Thank you.

Lo primero, compartir mi enorme frustración y enfado. Es prácticamente imposible hablar con ellos. Tenía por error dos cuentas, tarde varios meses en fijarme, y entonces solicité la baja de una de ellas. Eso fue en septiembre de 2025. Pedí conservar la otra, la cual, por no usarla, la di de baja también en octubre. Pues en noviembre y diciembre me han cobrado la que di de baja primero, y no consigo que me atiendan. Además me parece, por las quejas que leo, que no tienen la decencia de devolver los cobros indebidos. Tal vez una buena denuncia conjunta, haría que atendiesen mejor a sus clientes. Ojalá hagan las cosas como es debido, o lo paguen caro.