Billing & Account Management

Hello. We received the message: "You have exceeded the limit of license assignments for your account." I understand that we are no longer allowed to transfer a single license between two users. But how can we at least return the license to its original owner? We currently have a purchased license, but no one can use it. Thank you for your answer.  Kind regards Mirek InterVia

I made a mistake while I was trying to cancel my account. I don't longer need zoom just eventually, but mean while I  click on moving backward billing chosen payment monthly.I was doubting if your ZOOM will be returning my money back , then I moved back and billing again for a year. How much shoud I have to pay ?It is much easy for me to say it in spanishQuiero cancelar la cuenta de un año pro, que ya fue debitada de mi cuentacometí el error de pasarme al plan  mensual y me facturaron, tuve duda si me reembolsaría la diferencia del mes  a pago  anual.Luego volví a regresar al plan anual y otra vez tuve facturación, Podrían anularme la facturación mensual y regresar al plan anual como lo tenia antes. Otra consulta, sera posible cambiar mi correo electrónico (***********) por otro? Espero su respuestagraciasAna Maria Layanamaria_lay @yahoo.es+51 941 453 089 Peru

I want to cancel my zoom subscription 

No text available

Hello Zoom Support,I would like to request a refund for my recent Zoom subscription payment. I no longer need the subscription and would appreciate it if you could process a refund for the charge.Please let me know if you need any additional information from me.Thank you for your assistance.

Hi there how can I install Zoom application on my M1 MacBook ?I tried a lot of Version and old version also installation Feild like that. And I am tried also zoom Intel version, and Apple silicon version too I can't find any solution. my mac book pro is M1max and mac os version is 13.2

Hi, I am in need of urgent assistance. I paid for my regular educational account but my account is listed as 'basic'I see a lot of people complain about this and get no response.  There is no one to talk to.  Only foreigners who say that someone will call me back.This is my ticket number by you: BIL1252425 Perhaps my payment didn't go through to you as it's status is listed as "credit"I'd like to be able to speak to a real person until this issue is solved.Please get in touch with me as soon as possible 

With many years of using Zoom, I have literally have (HAD) hundreds of files in the Zoom directory.  Today the directory and all files are gone. I discovered my charge card was declined for a March 31st payment and my Zoom service was discontinued today. I had done a Zoom call with recording a couple of hours ago, and had no knowledge of an issue.  In checking into my account, I discovered the payment issues and issued a new card. which was approved and the account was reinstated. BUT all my files are gone!  I checked the recycle bin and nothing. I’m wondering did Zoom erase all my years of files, they were there earlier today. 

I changed my personal email address and no longer have access to the old email address I used to register my Zoom account.So I can't log in to permanently delete my account.How can I delete my old account?

Already paid all invoices but still accout is suspended 

Subscription is paid by monthly credit card. I wish to cancel this as it is no longer required.

5月で解約の手続きをしています。承諾されているのに毎月引き落としされています。現在有料は必要ありませんが今後必要になりましたらまた、お願い致します。3ヶ月分の返金をお願い致します。

У меня есть аккаунт с привязанным к нему емэйл cosmetologist@tut.by. В настоящее время у меня отсутствует доступ к этому почтовому адресу, так как домен @tut.by закрыт по распоряжению правительства. При попытке войти в этот аккаунт Zoom шлёт код подтверждения на этот, уже не существующий адрес. Я эти коды конечно же подтвердить не могу, потому что этого адреса нет и у меня конечно же нет к нему доступа. Все попытки сменить привязанный адрес на другой увенчались полным провалом. Я два раза пытался восстановить доступ через платёжную информацию. Код подтверждения присылался но новый адрес и после подтверждения мне предлагали подождать 24 часа. Никаких писем в течение этих 24 часов не поступало. А может, они слали их на старый адрес? В итоге, при попытке входа код подтверждения снова отправляется на несуществующий старый адрес и я снова не могу войти в свой аккаунт. Самое неприятное, я не могу даже закрыть аккаунт, чтобы Zoom перестал списывать с моей карточки деньги. Получается, что день

Hi Zoom Community Team,I am posting from this secondary account because my primary account was unexpectedly suspended under a generic terms breach. I believe my primary account was falsely flagged by automated anti-fraud systems.I submitted an appeal and received automated confirmation for Ticket #T&S0836877, but every interaction remains trapped in an automated bot loop with no human review.Could a Community Manager please pull Ticket #T&S0836877 out of the automated queue and escalate it to a human analyst in the Trust & Safety team for a manual review? I am happy to provide the email address associated with the suspended account via Private Message to a verified Zoom moderator/employee.Thank you for your assistance!

I am facing an issue while i trying to make the purchase can anyone guide me how to resolve this issue.An error has occurred and we are unable to complete your purchase. Please make sure your information is correct. (Error code: 7000), 

Hello, I am trying to change the email address in my profile, and get this error:  Unable to update email(Error code: 33000). The support chatbot recommended I try to create a new account.  When I do this, I get the same error code. I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.Any help would be appreciated. 

방금 전 자동결제 되었고 사용하지 않았습니다환불 받고 사용을 중지하고 싶습니다

I'm solo account owner and have no admin users attached to my account. If I want to change some certain settings I get a message that says I need to contact the admin manager. However, that's me! How do I resolve so that I can change settings?

Hello. I need to use Zoom for online teaching, but i can't even open the file on my laptop, to install it! After downloading the apk file, when i right click on it, i get the option to open or save.  When i click on open, nothing happens! Please could somebody help me solve this problem, so that i can finally install Zoom? Thank you so much! Marlene Ps I don't have any other Zoom downloads on my laptop, and i've cleared the cache.  I dunno what else to do!

2026년 8월 10일 zoom mate 월간 결제를 진행했습니다. 회사 회의용으로 40분이상 사용이 필요하여 결제를 한건데  다른 유료 버전으로 착각하고 잘못 결제가 되었네요취소하고 다른 유료 버전으로 결제하려고 합니다. 취소 부탁드립니다.

I have a problem that's impossible to resolve through Zoom's ridiculously complicated "self-help" site. I need to close an old account that I continue to get billed for. Has anyone had success getting through to Zoom?  

What I initially expected to be a fairly simple process has turned into a complete nightmare.I am simply trying to reduce our Zoom license count, yet this appears to be out of scope for everyone at Zoom. More concerning is the complete lack of meaningful acknowledgement or action.I have now logged three separate support tickets regarding this matter. Although the tickets have been acknowledged, I have received no meaningful response or indication that anyone is actually progressing the request.I have also contacted our Customer Success Manager, who was very active and readily available when we were discussing and renewing our contract. However, since raising this issue, I have received no response and have been unable to get any assistance.This is extremely disappointing. When it comes to renewing a contract and securing payment, communication from Zoom is very proactive. However, when a customer needs a relatively straightforward change to their licensing, it appears almost impossible

Hello, Zoom customer center manager.I am using an account, and I would like to request a refund for my recent Zoom subscription pro pricing plan.The payment was made on August 8, 2026, and was unintentionally updated automatically and deducted on my E-wallet without my permission.I would like to request a refund considering that it has been terminated from the current account and has not been used yet and and I am not working, I am a full time mom with my child with special condition. I need my money full refunded for my family needs ASAP!If you need any additional information, please feel free to let me know. Thank you for your kind and considerate.

Hello,I signed up for the 14-day free trial of Zoom Pro to evaluate the service. Unfortunately, I missed the cancellation date, and the subscription automatically converted to a paid plan.The charge was made only about 5 days ago, and I have never used the paid service since the free trial ended.I have now canceled the subscription to prevent any future charges.Since this was an unintended automatic charge and only a few days have passed, I kindly request a one-time exception and a full refund of the subscription charge.I would sincerely appreciate your assistance with this refund.Thank you very much.