Hi everyone,

I am having issues with my audio input on my macbook air laptop.  During a meeting my host can't hear the piano that I'm playing.  I have selected 'original sound for musicians' and ticked 'High-fidelity music mode'.  But the microphone still won't pick up the piano sound.  

I have played around with all of the other settings, restarted the laptop, increased the volume to maximum and nothing fixes the issue.

Thanks,

Sol

Zoom is driving me crazy today. The speaker audio during my meetings went mute for a few seconds every 5 minutes. I couldn’t concentrate or learn anything properly. I restarted my MacBook. Deleted the app and reinstalled it again. I cleared my cache. The issue still persists. I’m not tech savvy and I need simple solutions. Thank you in advance. Ps: I also tried opening a support ticket and they kept closing it. Really disappointed in Zoom. 

I joined a Zoom meeting and would like to check the exact time I participated. I have a free Zoom account and did not host the meeting.

I’ve checked my account settings, but I couldn’t find a record of when I joined and left the meeting. Could anyone guide me on where I can find this information?

I have some Zoom meeting recordings and would like to take small parts from each recording.

Is it possible to edit a text file for the video to obtain video for that text?

This can be done with Descript but I'm not sure if it can be done with Zoom.    

Hi,

Our office is currently experiencing issues with Zoom crashing, with the error message "Your system is running at a lower performance. Please close other applications." We have also checked the Task Manager, and we can see that Zoom only takes up 3% of the CPU and not much RAM.

We have tried:

• Signed out of all Zoom login locations
• Cleared app cache
• Updated app version
• Manually updated Zoom app
• Bios, firmware, and drivers updated
• Optimized startup apps and services
• Disabled zoom hardware acceleration and video enhancement features
• Disabled video preview
• Set default hardware selection for video and audio
• Set compatibility mode to Windows 8 under properties.

Please don't hesitate to let us know if you have any other solutions.

Best regards,

Adrian Rajic

Tech Support - EQT

Hi,

I have this issue where during a Zoom meeting, the audio suddenly starts to sound crippled. On a level that I can barely understand what others in the meeting are saying. This only happens when I use a bluetooth headset. At first I thought the headset was the issue. I got it replaced by a headset from a different brand, but the issue remains. I don't have crippled sound when using the headset for e.g. listening to music. It also does not happen always. I can get the sound back to normal by disconnecting the bluetooth and then connect again. I hear from colleagues that they experience the same with different headsets and also only with Zoom.

Does anyone else recognize this problem? Is there a way to prevent the crippling from starting? It's really annoying to have to disconnect the headset in the middle of a meeting!

I've set up a webinar for 2 hours.  Is it possible to extend the duration after the webinar has started, so to add another 30 minutes for it to end at 2:30 while the webinar is still in progress?  This is for a paid webinar subscription and I am the Zoom account admin.

Appreciate any guidance.  Thanks !