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What is Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Error with the facebook broadcasting

Hi team, when I want to broadcast a session on facebook, it no longer enables me the option to broadcast in a private facebook group, only in my profile. Have you made any changes?

YamilPR by • Observer
  • 42 Views
  • 0 replies
  • 0 likes

webinar setting

I am trying to broadcast a webinar or meeting to a facebook group Live session - so we can have both screen share and my picture.. They have disabled third party app integrations but still take RTMP connection which I set up. I tried through the live...

Mahesh9 by • Observer
  • 104 Views
  • 1 replies
  • 0 likes

Zoom app submission: 400 Error

We are getting this error on submitting app for security review - {"code": -1,"status": 400,"error": "Bad Request","message": "Invalid URL: https://","timestamp": 1714061442011,"trackingId": "MP_126d0c0f221a461a9bebaeb2b47d01c1"}

Vishal7 by • Listener
  • 118 Views
  • 1 replies
  • 1 likes

Error in Zoom CC Web chat client

I'm new to this, and trying to follow a training guide. I built the flow for a web chat client. I have connected a domain (an extra one I use for testing) to the Zoom account, and verified it. I created the entry point, and then added the entry point...

About Autopayment

Hi, I need to know my upcoming monthly payments will be automatically paid or I have to pay with my interaction ? And where can I see this autopayment option to enable or disable ?Please give us clarity on this as early as possible.

connections

how do I unlink my zoom account from any old crms? I am trying to link a new agent crm but it says its already linked. I cannot remove it through the old crm either. TYIA

rpflife by • Listener
  • 113 Views
  • 0 replies
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Resolved! ServiceNow Zoom Contact Center Integration

Our ServiceNow team has the Zoom Contact Center plugin installed and we have Zoom configured for ITSM (Integrations -> Channel Setup -> Voice Channel). Within the Zoom Contact Center module in ServiceNow, there is a 'Phone Logs' table they would like...

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