Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please?

Currently, when we click on a number, it opens in Zoom Phone.

We are hoping to change it so that when a number is clicked on, it opens in the Zoom Contact Center.

Any help would be greatly appreciated.

Thanks!

Within Zoom Contact Center, is there a way an agent can view their live hold time to monitor how long they have someone on hold? A timer is available when transferring or conferencing, but nothing when they are simply on hold to research information. Is there a setting somewhere to have this display? 

I've tried to contact Zoom about this, but it's been a week and they aren't answering back. 

We have our schools switched to Google Meet for now due to a warning sent out by Michigan State Police Cyber Command Center regarding security concerns involving Zoom. We have not heard any updates from MSP, and we have not heard anything from Zoom. Our users would like to get back to using their Zoom accounts for their meetings, but due to the sensitive nature of their communications, we are being very cautious.

Anyone here have any updates regarding this Michigan Cyber Command Center warning about Zoom meetings? They have not released an update either. 

Email Message From Michigan State Police: 

From: Michigan Cyber Command Center (MC3)  Date: Fri, Mar 14, 2025, 11:23 AM Subject: TLP:CLEAR - MC3 Cyber Situational Awareness Message (SAM) – Major Security Concerns Involving Zoom To: Michigan Cyber Command Center (MC3) 

TLP:CLEAR MC3 Cyber Situational Awareness Message (SAM) – Major Security Concerns Involving Zoom

Overview:

In recent years, Zoom has become a go-to tool for virtual meetings and remote collaboration. However, its widespread adoption has exposed several security vulnerabilities that make it unsuitable for professional or sensitive business use. The MC3 is aware of major security flaws in the Zoom communication software which are likely being leveraged by cyber threat actors to intercept and collect information. Since 2022 Zoom has had 107 known vulnerabilities. If users are not keeping up with patches for these vulnerabilities, they are at risk of having their data stolen and/or allowing unauthorized access to a Zoom session.

Security concerns with Zoom:

Data Encryption Gaps - Zoom claims to offer encryption, but it does not implement end-to-end encryption in all aspects of the platform. While meetings are encrypted in transit, Zoom itself retains access to meeting data and may decrypt content potentially exposing sensitive information to unauthorized users. Zoombombing - In the past, Zoom has faced high-profile incidents of "Zoombombing," where uninvited individuals join meetings to disrupt conversations or share inappropriate content. Though measures have been implemented to address this, the platform's default security settings were not strong enough to prevent such disruptions. Poor Default Security Settings - Default settings, such as allowing attendees to join meetings without authentication or enabling video and audio by default, can create security risks if not manually adjusted by the host. This can expose meetings to cyber threat actors and allow unauthorized access. The MC3 assesses with high confidence cyber threat actors are targeting Zoom to collect sensitive information from unwitting victims. Zoom collects, stores, and sells a lot of user data adding to the security concerns associated with Zoom. For more information on the data collected, stored, and sold by Zoom see the following link: https://www.zoom.com/en/trust/privacy/privacy-statement/

Recommendations:

The MC3 recommends any organizations handling sensitive or confidential information, to consider alternative platforms with more robust security measures, including true end-to-end encryption, stronger authentication protocols, and more granular control over meeting access. Always review and update security settings on Zoom to mitigate risks but be mindful that no platform is immune to vulnerabilities.

Alternate means of video teleconferencing:

Google Meet

Microsoft Teams

Cisco Webex

If your organization must use Zoom be sure to update to the most recent version. By staying informed about the risks associated with Zoom, organizations can make better decisions about which tools to trust for their digital communications.

Michigan Cyber Command Center

Cyber Section

Intelligence Operations Division

Michigan State Police

7150 Harris Dr Dimondale, MI 48821

Hi, I am having problems with Zoom on my new laptop which I have not had in years of using it before. 

- Black/grey boxes visible on participants' screens over any box I have open (e.g. video gallery, which I need to have open!)

I have followed all the steps recommended in the FAQs (Advanced video settings, etc.) and it is still a problem.

- My internet connection keeps crashing during meetings - the internet connection is still strong on my laptop, but I get "internet unstable" messages and it crashes repeatedly. 

My new laptop is a Lenovo if that makes any difference. 

Thank you in advance for any help!

got a meeting invite with an id and a link. the link was app.uso7zoom.us but when i click it took me to a site that looked similar to the zoom launch meeting landing page. i hit join meeting but nothing happens.

the host that sent the link asks me to turn on my VPN because he is in Argentina and i Africa but it still doesn't work instead it starts download the file at the top of the image shared. but i stopped it as soon as my pc flagged it as virus. the meeting id also didn't work. 

is this a scam??

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

Here's what's in store:
 

📅 April 2: Zoom Workplace Open Office

Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

📅 April 3: What’s New at Zoom?

Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.

📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center

Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

📅 April 16: Zoom AI Companion Open Office

Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered!

📅 April 23: Zoom Contact Center Open Office