We are trying to use Zoom via ProPresenter.  The instructions was to set up a windows pc and bring up zoom.  After bringing up zoom change the audio and video to NDI.  Changing it to a NDI setting helps us communicate to the other PC with ProPresenter.  When I change it from webcam to NDI I can't see myself.  I can only see the name of the computer.  What do I need to do in Zoom settings for video to see the speaker after I join into a zoom meeting using NDI?

Hello, 

I have two questions related to the Zoom for SF Lightning Integration and more specifically actions within the OpenCTI Phone Dialer. 

My company is using the Zoom Contact Center product for reference, and I have everything operating correctly and have walked through the Zoom Admin guide for setting up the integration for Salesforce - this post is asking about how we can enhance the behavior of the Phone dialer, if that is possible. 

Use Case 1

We have a use case where if an agent receives an inbound call, and there are multiple contacts and cases with the phone number calling in listed - we have the screen pop set up so that all of these Cases and Contacts will appear in the SF search page - when the agent clicks on any of the matching contact or case records, the Task (i.e. the Engagement, its the info you see when you click the clipboard in the dialer) that is created ultimately at the end of the call lists the last contact and / or case that the agent clicks on - but we want this to happen in realtime as the agent clicks through various contacts and case while they are on the call. I can't attach screenshots but I hope that makes sense. Is something like this possible?

Use Case 2

When agents are on a call, they are able to add notes to an engagement (via the phone dialer clipboard icon) by adding the notes and clicking 'Publish'. Is there a way to automatically add notes to the engagement, or a hot key of some kind, so that the notes can be added without needing to click 'Publish'? Or alternatively if the notes can be added, and when the engagement is wrapped up (by clicking done in the phone dialer), any notes entered can be automatically saved. Is something like this possible?

Aside from differing skill types, what uses are there out there for creating multiple skill categories?  How is everyone else out there using them?  As someone new to ZCC, I've been creating a Skill Category for each queue.  Hoping to hear examples from others how they leverage categories, and how it helps them.  Thanks!  FYI, we are a small outfit with just a few queues under each channel, but looking at potentially growing them, leveraging more skill-based routing. 

Per this article on Contact Center storage - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057885, it states that each CC license has a different "Base Storage Capacity depending on the license type." I cannot find these levels in the support page and the ZVA bot cannot connect me to a live chat agent to ask. Does anyone know what the base levels are for Essentials, Premium, and Elite license types?

Hello. Anyone with zoom workplace that can assist? I called zoom and apparently THIS plan does NOT include support!!! Yet they charge me EVERY month!
My problem is that I recently got a new PC. I have not been able to use or access zoom for months on my old PC. It's having issues. I want to install my plan on the NEW pc however when I log in, it does NOT allow me to do this. Any advice? 

Bonjour, 

Je souhaite réactiver mon compte car j’ai reçu une remise de 15% sur la facture annuelle. Lorsque je valide le paiement, ça ne fonctionne pas. J’ai créé un ticket comme cela m’a été proposé mais je n’ai aucun retour. J’ai besoin d’utiliser Zoom. C’est urgent. Avez-vous des conseils. Merci

Hello Zoom Community,

I am currently using the Zoom SDK integrated into my application to allow users to make calls. Recently, I encountered an issue where a call that was successfully registered in my database does not appear in the Zoom dashboard.

Here’s what I know:

• The call was recorded in my database with its corresponding ID, participants, and event details.

• The events logged in my database

• Despite these events indicating that the call was initiated, recorded, and completed, I cannot find any trace of this call in the Zoom dashboard when filtering by the call ID.

This is particularly confusing because the presence of recording.completed suggests that the call was successfully recorded. However, there is no record of it in the dashboard, and API calls to retrieve details about this meeting do not return any data.

Questions:

1. What could have caused this call to not appear in the Zoom dashboard?

2. Is there a way to retrieve more information about this call, such as its recording or logs, even if it doesn’t appear in the dashboard?

3. Are there specific scenarios where Zoom might not register a call in the dashboard, even if the SDK events indicate it was completed?

Any guidance or insights into this issue would be greatly appreciated. Thank you in advance for your help!

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