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Recording a voicemail drop message.

I need to prerecord a voicemail message I can drop into a prospect's voicemail when they don't answer. How do I make this happen?

Spontaneous Phone Calls

iOS 17.5.1, iPhone 13, Zoom version 6.1.1. Zoom spontaneously called a person (in the recently called list) several times. Has anyone else experienced this?

Having trouble while enabling Omni channel Sync in Zoom Contact Center

Previously my org has omni-channel enabled and having Presence Statuses. I'm trying to enable Omni channel Sync in Zoom contact center and map the Contact Center Integration (CCI) Callbar Status field to Salesforce Status field and saving it. It's th...

Agent Whisper To Notify Type Of Inbound Call

Five9 had this really cool feature where you can set an "agent whisper" which would be an audio notification of which call queue a call was coming in on. For instance, if staff are answering three different lines, the phone would ring to the agent an...

Can't install Zoom on old 2011 iMac running Mountain Lion

This is an old machine, circa 2011, I believe, an A1311, 8EMC 2428, iMac 12,1 running Mountain Lion OS X 10.8I go to zoom.us/download, select Mac, and click on the "here" for Apple Silicon; When click there to download, I get a confirmation popup, co...

Zoom connection to GHL

I am having issues connecting Zoom to my new go high level account. It says it is connected to my old account, but that account is no longer active. I have tried deleting lead connector and redoing it and still nothing.

Need to understand if phone management is related to Zoom Contact Center

Hello Everyone, I just need to understand if Phone Management is required to operate Zoom COntact Center in any way. What i understand is that if you have a global phone assigned to Call Queue/Auto Attendant the system itself manages the routing of c...

Creating a priority routing protocol

Trying to create a routing profile that will prioritize who will receive calls in a given ZCC queue. Set up the routing profile with multiple agents being given the highest priority (3) and then one agent at priority (2) and one agent at priority (1)...

Resolved! how do i connect smartermail with zoom email contact center

I want to setup smartermail on contact center management > preferences > email engagement > connect new email. however, after i click on it, they only show through google or microsoft only.

Editing the pool of Extensions assigned to new users

Hi im trying to edit the pool of Extensions which gets assigned to new users.in particular, which range it chooses from, as i cant see the setting.And whether there is a setting where it can go back and reassign an extension which is free as opposed ...

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Recording a voicemail drop message.

Spontaneous Phone Calls

Having trouble while enabling Omni channel Sync in Zoom Contact Center

Agent Whisper To Notify Type Of Inbound Call

Can't install Zoom on old 2011 iMac running Mountain Lion

Zoom connection to GHL

Need to understand if phone management is related to Zoom Contact Center

Creating a priority routing protocol

Resolved! how do i connect smartermail with zoom email contact center

Editing the pool of Extensions assigned to new users

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Resolved! how do i connect smartermail with zoom email contact center

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