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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Zoom Contact Centre Icon Disappears

Hi I'm running the latest version of Zoom. When I first logged in, the Contact centre button was visable and then I clicked on whiteboard icon. As soon as I did that the contact centre icon disappears and there is no way to get it back. I have logged...

MY_Agent by New Member
  • 23 Views
  • 0 replies
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Pan Pro, co-hosts trouble shooting

I have the plan PRO for 100 persons, 1 user. That plan does not give me the option to make co-hosts other guests, although a friend of mine has the same plan with the possibility to make others co-hosts. Why I do not have that possibility?

Assign Pre-breakout rooms to a group of 12

We interview a group of people a few times a year. Would it be possible to create the breakout room and assign those for 20 min blocks and have a pre-assigned list where those individuals will be transferred to the next breakout room with a dauting p...

rvinson by Newcomer
  • 284 Views
  • 0 replies
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Zoom Workplace Contact Center Stuck On Loading Page

Has anyone ever witnessed this issue before? Unfortunately there is no option to include screenshots, but in the Zoom Workplace, all my other tabs "meetings" "team chat" "phone" etc. are functioning except the "contact center". It seems to be stuck o...

YR2 by Newcomer
  • 250 Views
  • 0 replies
  • 0 likes