Contact Center
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What is Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

SMS Flow with CRM

Has anyone seen the ability from a CRM to trigger an SMS flow to trigger sending an SMS? Could this be done with a script?

UCGuruTCS by Observer | Zoom Partner
  • 7 Views
  • 0 replies
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ZCC Trainer Flow

Is there a way where a training agent could be setup to automatically join all calls coming into a specific queue? I understand that this could be done through monitoring but the customer wants to automate this when they are onboarding new agents.

UCGuruTCS by Observer | Zoom Partner
  • 8 Views
  • 0 replies
  • 0 likes

Sudden continuous screen freezing issues - iPad App

Hi,I’ve been using Zoom happily for over a year, until a couple of months ago. Suddenly my screen is freezing A LOT during meetings. I’ve tried everything I can think of, from re-setting my home router and phone and iPad internet settings completely....

Does running a VPN block my video to a zoom meeting?

Hi,Need some help here. Normally I Zoom from my phone but I'm in a class that is running on Zoom. Today in the intro to the class, audio worked but my video was either black with my name or a general prohibition sign. Zoom is showing my web cam but a...

Delete user API

Hey I am using an API to delete users, when doing this form the GUI I have the option to delete the user without transfering data. What is the flag I need to set in the API so that I can also delete a user without transfering data. I tried doing this...

tontsb by Listener
  • 518 Views
  • 1 replies
  • 0 likes

Error in Zoom CC Web chat client

I'm new to this, and trying to follow a training guide. I built the flow for a web chat client. I have connected a domain (an extra one I use for testing) to the Zoom account, and verified it. I created the entry point, and then added the entry point...