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What is Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

contact center API call

i am using a contact center API to list all the voice calls for the particular queue https://api.zoom.us/v2/contact_center/voice_calls?queue_ids=XYXXYZ But i am getting results for all records where queues are null

skumars by Observer
  • 22 Views
  • 0 replies
  • 0 likes

ABO Verlängerung

Ich freue mich - wenn mir jemand helfen kann und sage schomal danke!Das Verlängern des Jahre-Abos funktioniert nicht bei mir über die Abo-Verwaltung in meinem Account. Die Laufzeit endet bald und zoom hat mich aufgefordert, zu verlängern. Bei Drücken...

suspend large meeting subscription

is it possible to suspend the monthly subrsciption to big meeting ( 500 attendants). I have susbscribed to this each month but this month I have no need for for. the next renewal and paiment will be on april 12. can I suspend it ?

Threats via Zoom

During a zoom meeting my life was threatened. I would like to request an audio copy of that call so that I can obtain a restraining order. Please let me know the process of obtaining this record and how far long your records are held.

Scared by Listener
  • 118 Views
  • 3 replies
  • 0 likes

test audio défectueux sur PC neuf

Bonjour,Je suis équipé d'un Ordinateur portable Acer Aspire 3 A317-53-39HL (Réf. 1173552) neuf sur lequel j'ai téléchargé Zoom que je viens de mettre à jour avec la version 5.17.0 en espérant résoudre le défaut suivant, déjà remarqué sur la version p...

Cannot Download Zoom onto Windows 11 PC

I bought a Windows 11 PC:- Processor - Intel(R) Core(TM) i3-N305 1.80 GHz- RAM - 8.00 GB (7.63 GB usable)- System - 64-bit operating system, x64-based processor- OS edition - Windows 11 Home in S mode- Version - 22H2- HD Space - 200 GB I went to zoom...

msjm421 by Observer
  • 91 Views
  • 1 replies
  • 0 likes

Transmisión de Zoom a FB live Fan page

Hola, necesito ayuda, aunque antes lo hacía sin problema ahora no puedo transmitir mis reuniones de Zoom a mi fan page de Facebook. La opción de transmisión a facebook está habilitada en la configuración, sin embargo no me permite hacerlo, únicamente...

End a Callback in a ZCC Queue

We are new to ZCC. Is it possible as a supervisor or admin on the account to end an engagement that's waiting in a ZCC queue? We had a situation where there was a callback waiting in the Q that didn't need to be made, but I couldn't find a way to cle...