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What is Contact Center?

The Zoom Contact Center is a product offering that brings omnichannel functionalities, like voice and video, to the call-handling experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

줌결제를 했으나 40분 만에 회의 종료...

줌 결제를 진행하지 않으면 회의를 40분 밖에 하지 못하여 결제를 했는데도 불구하고, 회의가 종료되었습니다. 제대로 서비스를 받지 못했다면 제가 결제를 한 금액이 정당한지 여쭤보고 싶습니다.

Increase the number of participants in current meeting

Hi, I wish to hold a meeting with around 200 people. I am having a zoom pro account.How can I increase number of participants from 100 to 200/300?I don't want to use webinar which has 500 quota since it is less interactive and need to add email addre...

mendy by • Observer
  • 7 Views
  • 1 replies
  • 0 likes

Screen share audio music issue

Hi! I need help to cope with audio problem when I am shared other's screen. I can hear what people say. but in case of music, I can't hear any sound. When I try audio test in zoom, I can't also hear any sound. This is my new laptop and it works well ...

ireny94 by • Observer
  • 16 Views
  • 1 replies
  • 0 likes

Subscription

We were unable to process payment since your sold to country is ineligible for the currency

zoom home screen

I have 2 kinds of home screens: one with 4 squares and another one which is blue with all the settings possibilities... i want to set my home screen like the one with the 4 colorful screens which I can click on start zoom, join etc. ( I hope you unde...

HOST PC'S sound and screen is disappeared suddenly.

Hi !Last week we were training chorus and sending our training live image to remote members by Zoom.But suddenly , both sound and live screen was disappeared. We have never experienced such thing so far,so I would like to know the reason and solution...

MY5 by • Observer
  • 15 Views
  • 0 replies
  • 0 likes

Deleting a user

I need help. I need to delete a user and all the instructions tell me there is a "delete" button under the ... there isnt on a mac. Please tell me how to delete a user. Also, why is Canada not listed in the contact centre with a phone number?Thank yo...

Contrato de câmbio

Bom dia. Somos uma empresa brasileira e recebemos a invoice pelos planos contratados, porém nossa contabilidade está solicitando um contrato de câmbio para emitirmos nota fiscal no Brasil. Poderiam nos ajudar?

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Introducing the new Zoom Contact Center product