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ZVA Intents/Queries are not Coachable in ZCC

I have a ZVA chatbot connected with a Domain, Flow, Intents, etc. but the intents are not coachable. I have no idea what I'm doing wrong, but I uploaded 20 training phases and they do not show under the 'Coach' tab. Fortunately for me, I'm not able t...

School Free Education account

Hi, I been having the issue where I do not have the free student account that has meetings longer than 40 minutes unlocked eventhough I have been using my university email for it. Is there any way I can fix this or allow the student plan to work?

Call failed (code:4202701)

User is able to send SMS messages but calls are failing from Desktop and mobile app with error code "Call failed (code:4202701) "

Error For Integrate ZCC SDK In project Code React And Express Js

Hi support,After creating the entry ID and flow in the contact center management, I copied the script code and injected it into my app.js code like this:useEffect(() => {const script = document.createElement('script');script.src="https://us01ccistati...

Delete user API

Hey I am using an API to delete users, when doing this form the GUI I have the option to delete the user without transfering data. What is the flag I need to set in the API so that I can also delete a user without transfering data. I tried doing this...

Salesforce intelligent call routing

We're trying to use fields from Salesforce in our call flows to route calls directly to users or queues. I cannot seem to find any documentation on how to do this in the call flows even after we have completed out Salesforce integration. Any idea of ...

No Internal Agent Voice Call Option

There seems to be no way in Zoom Contact Center for one agent to voice call another agent in ZCC. We have employees physically located in different areas. This was a feature in Five9 that I assumed was standard across the platforms but it seems not.

No Call Park Feature In Contact Center

There is no Call Park feature in Contact Center even though this exists in Zoom Phone. Would really be nice to have this feature imported into ZCC. Has anyone found a workaround other than building a flow/queue for every individual agent?

Phone and Contact Center Minute Limits

I understand there are limits per user per month on Zoom Phone and Zoom Contact Center, based on my invoice having rows for overage costs. I understand where to see the total activity for both of these. What I can't seem to find and neither technical...

Save contact with extension number in Contact Center

I want to save a contact so that it dials a number, adds a pause, and then dials the extension number automatically (like you would do by adding "*" or "-" on other phone systems. Is this possible in Zoom Contact Center

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Recent Activity

ZVA Intents/Queries are not Coachable in ZCC

School Free Education account

Call failed (code:4202701)

Error For Integrate ZCC SDK In project Code React And Express Js

Delete user API

Salesforce intelligent call routing

No Internal Agent Voice Call Option

No Call Park Feature In Contact Center

Phone and Contact Center Minute Limits

Save contact with extension number in Contact Center

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