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Recent Activity
Latest Posts Trending Posts Solved Unanswered
Resolved! Payment not Going Through
Greetings. I'm new to Zoom, switching from other platforms because so many users are most familiar and comfortable with Zoom. I signed up for a new account, which worked as expected, and then attempted to upgrade to a "Pro" account, which I need to make the service useful to me. However the payment process hangs when I submit my credit/debit card information, stuck on "Please Wait" forever. I've checked with my bank. They see the authorization inquiry and confirm that the transaction is authorized, but the Zoom app never completes it. I've used multiple browsers and made sure that no blockers or add-ons that could interfere are active. None of the online help options are meaningfully related, the chatbot is totally useless and Zoom apparently won't provide other help options except to paid accounts. And I can't have a paid account if Zoom won't take my money. Any guidance or suggestions will be appreciated. Thanks. [Edited to correct typo.]
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I have purchased pro for year, but account shows basic after 4 months
I have a paid account. I used it for 4 months (I have paid it for 1 year). But now it is showing basic. How can it be resolved? I think I accidentally clicked taking advanced plan (which popped up), but never paid for it nor used it. It was showing me warning message, but I ignored it.
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Cannot register my tax number
When I type muy tax number it says this number is not valid but IT IS.
What can I do ?
Romania - invoices to be uploaded to SPV (e-Factura, ANAF)
Hi everyone, I noticed that Zoom is not uploading the invoices to our national Finance System (ANAF), in the SPV portal. This is something we cannot do ourselves, the company that emits the invoice needs to do it, starting with 2024. This is impacting my deductibles and by bottom line, so my tax percentage. Fellow Romanians, has this happened for you too? How did you solve it? Other users, can you help me find an email address that works or a way to talk to an actual person from Zoom? The Chatbot is useless here. Thank you, Stefana
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Paying a lot and not getting very much! can I have some help please!
I paid you £155 last week but despite you showing me as a professional , I am still limited to 40 minutes a time. Can I speak to someone to find out what has gone wrong? All efforts so far have just ended in speaking with chatbots who tell me I don't have a problem!
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How to connect Zoom to iCal?
What am I missing? I can connect Zoom to Google Calendar, but not to iCal? I'm on a Macbook Pro.
Zoom Workplace Pro billing question
Hello! I just went to update my subscription to Workplace Pro. I need it for 4 months, which it is saying is $15.99/mo. so when I put that in the cart, then it is saying Total $63.96, and then below it says "Next charge Date Mar 17, 2025". If it's only $15.99/mo why would they charge me $63.96 up front? I am fine paying the total amount due right now, but I don't want to keep getting charged each month... if that makes sense. Thank You
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Resolved! Two Factor Authorization Issue
Hello! I have a basic Zoom account, but I’m currently unable to access it because my phone number has changed. The two-factor authentication code is being sent to my old number, so I’m locked out of my account. Unfortunately, I can’t find my recovery codes. Does anyone know how I can resolve this issue and get in touch with Zoom customer service?
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Cancelled meeting, but still showing up on participants calendars
I had scheduled a recurring meeting once a week, then cancelled it, but it's still showing up on participant's calendars, not mine so I have no control over it. How do I get the meeting and notifications cancelled for everyone else?
Community Champion Program
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