Welcome to the Community Center! This is your hub for resources on how to use and get the most out of the Zoom Community. Explore the resources below.
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Hi Zoom Community Members! The Zoom Community team is thrilled to officially launch the NEW and improved Zoom Community 🎉🎉🎉. With vibrant Zoom rebranding and powerful new features, this refresh puts the end-user experience front and center - making it easier to find answers, solve problems, collaborate, learn, and get support from fellow Zoom users. What's New?🎨 Updated branded UX. Enjoy a cleaner, more modern design that makes browsing and engaging simpler and more intuitive.🔍 Robust AI-powered search . Find answers faster with smarter search results that surface the most relevant content across the Community.🌍 Ability to translate user generated content. Break down language barriers by translating Community content, helping you engage with users around the world.↗️ Updated top navigational menu. Get where you need to go faster with improved navigation and clearer access to key areas.🤓 Updated Community Center. Easily discover helpful Community resources all in one centralized
How To Manage Subscriptions and Notifications Community subscriptions help you stay up to date on community activity that is of most interest to you. By receiving notifications on community activity, you can stay alert on new posts, replies to posts, and helpful solutions provided. You can subscribe to receive notifications for a specific category or post.To subscribe to a piece of content:Navigate to the post you want to subscribe to. Scroll to the bottom of the post and click FollowWhen you subscribe, you will receive an email notification when there is new reply to a post. To subscribe to a specific location:Navigate to the category you would like to subscribe to. Click Subscribe at the top of the feed.When you subscribe, you will receive an email notification when there is new content posted within a category. To follow a community user:Navigate to the profile of the community user that you would like to follow. Click Follow Member.Following a member saves their profile as a person
How To Search the Zoom Community There is a lot of content within the community, and oftentimes, frequently asked questions and answers already exist. Therefore, we encourage you to search the community first to see if your question has already been asked and answered.How to search using the text fieldType your search term in the search field labeled Search the Zoom Community. You can find the search field at the top of any community page. Tip: Use quotation marks for exact phrases (e.g., search "meeting virtual background" to find results with those words together in the same order).As you begin typing your search term, the system will populate relevant suggested search results. If you do not find what you are looking for with the predictive suggested search results, click Enter on your keyboard or the magnifying glass to the right of the search field. This will take you to the advanced search page.Advanced Search: Smart AssistantThe Smart Assistant within the Zoom Community can gener
How To Reply To A Post We encourage you to show off your Zoom expertise and knowledge by providing helpful replies to discussions.To reply to a post:Click the post you want to add a reply on. Scroll down until you see the text box labeled Leave a reply.Type your response. When you are done, click Send. When community members answer your question, you can mark the most helpful reply as the best answer.To mark a reply as the best answer:Navigate to the appropriate post Scroll to the reply you thought was most helpful Click the More actions menuSelect Mark as Best Answer To give someone a like:You can give likes to any posts in the community. To give a like to a message and its author, click the thumbs up icon on the post. If you change your mind about the quality of the message, you can revoke your like. To revoke likes you've given, click the thumbs up icon again.
How To Ask A Question or Start A Conversation We encourage you to first search the community for already posted questions and answers before submitting a new question. However, if you believe your question has not yet been asked, here are some helpful steps to follow for how to ask a good question.There are two discussion content types in the community:Questions are for when you need a solution to help solve your problem. Conversations are for when you want to share an exciting use case, success story, or involve fellow community members in an open discussion (that may not warrant a true solution).To ask a new question or start a conversation:Click the Start a discussion button on the relevant page. Select the type of topic you are creating. Type your Title. Tip: Make your subject clear and concise. To prevent duplicate questions, posts that may be similar to your subject will be suggested in a dropdown list. Select the relevant category by clicking the Choose your subject dropdown men
How to Mark a Best Answer Have you received help from a community member? If so, don’t forget to mark their reply as the best answer ✅By marking a reply as the best answer, you are helping fellow community members find an answer to a question that they may have, too. Accepting a reply as a best answer also provides confirmation to your fellow community members that their reply was helpful! 😎Note: You can only select one reply as the best answer. Only the original poster can select a best answer. To mark a reply as the best answer👇Navigate to the appropriate discussion post Scroll to the reply you thought was most helpful Click the More actions menu Select Mark as Best AnswerBonus: The more Best Answers a user has authored will increase their likelihood of appearing on our community leaderboard ⭐😎Plus, if you are searching for a solution to a problem you are encountering, community posts that have already been solved will be highlighted with a blue bookmark.Note: Please do not abuse
How to Update Your Avatar Image Changing your avatar is an easy way to personalize your community identity. You can change your avatar as often as you like. Your current avatar appears at the top of the Avatar page. To view and update your avatar image, follow the below steps.Click your avatar in the top-right corner. Select My Profile from the dropdown menu. Click Edit Profile. Under the My Profile tab, find Profile Picture and click Edit to add your image. Select Save changes.Note: Image should be at least 90 x 90px. Maximum file size: 5 MB
Community users can select from various preferred languages in the Zoom Community. Available language options currently include the following:English Chinese (simplified) Dutch French German Italian Indonesian Japanese Korean Polish Portuguese (Brazil) Russian Spanish Swedish Turkish VietnameseHow to Set Your Preferred Language:Scroll to the bottom of any community page Click on the language selector dropdown in the community footer Select your preferred language. The page will reload to reflect your language selection. Items that will translate include but are not limited to the following:Headers Descriptions Settings Statistics Leaderboards Filtering options Buttons User-generated content How to Translate User Generated Content The Zoom Community has a global user base, and our AI-powered translation feature helps you easily read and engage with content from users around the world. To translate a post:Navigate to the post you want to view. Under the post title, select the Tran
How to Update Your Profile Your community profile is a reflection of your online presence. Within your community profile, you can manage your username, avatar image, notifications, badges, and personal activity.My profileClick your avatar in the top right corner. In the dropdown, select My profile. In your profile header, you can see your username, rank title, join date, user activity stats, and earned badges. Activity, Followers, and Following can be found as you scroll down on your profile page. Any information included in your profile will be publicly visible to anyone.My settingsClick your avatar in the top right corner. In the dropdown, select Settings. Within your settings, update your user preferences such as: Profile picture Biography Profile preferences Notifications Please note: While we strongly encourage all community members to fill out their personal information, please note that all information within the text fields are optional. If you choose to complete any or all
Be respectful. Respect other community members by maintaining a positive tone and helpful attitude. Even if you disagree with someone, please refrain from name-calling or responding in a derogatory manner. Always think before you post. Maintain professionalism. Please stay on topic and provide relevant contributions. Avoid any act of hate speech, inappropriate, abusive, or offensive language. Please refrain from posting false or misleading information and unsolicited advertisements. Do not spam the community with promotional or commercial content and duplicate posts. Please refrain from posting messages to the Community that are commercially oriented. If you receive requests for information from media or other Community members, a good way to respond is to point the inquirer toward Zoom's press team (press@zoom.us). Community usernames must be respectful and accurate. Please refrain from creating usernames that are offensive, misleading, or imper
I like Zoom. It does what it says it's supposed to do. As an instructor, I've used it and taught others how to use it since the very beginning.However, is there a way to disable the Badges feature? I find this extremely annoying because I'm not an employee of Zoom. I have no desire to 'earn' badges or receive praise or acknowledgement for being a customer of a service. Nobody needs to know how long I've been a customer. We have a business related transactional arrangement between myself and Zoom. The dynamic between Zoom and myself is not that of an employer/employee or anything similar. I find it a patronizing and unnecessary feature. Not to mention the expense of maintaining this silly system which gets passed on to the customer. This seems to be everywhere now and it needs to be called out. Thank you for your response to this request.
Hello everyone! I’ve recently joined the Zoom Community and am exploring its features. Could someone guide me on how to make the best use of this platform for troubleshooting issues and staying updated with new Zoom features? Any tips for connecting with other users effectively? Thanks!
I have a Pro plan with one other user/paid license. I recently added another user as basic but have not been able to purchase an additional new licenses for them. The Edit Current plan button is grayed out. The information button says that has to do with unpaid invoices but there are no outstanding invoices. Can someone help?
25,000...50,000...75,000...100,000 🚀🚀 The Zoom Community Team is proud to be celebrating 100,000 community members! In just a few short months, this community has grown exponentially. We could not be more proud to be a part of something so impactful to our users. It brings us so much happiness to see all of the positive and helpful discussions amongst community members across the globe 😍 Thank you all for your contributions! Let's continue learning, growing, and delivering happiness together 💙 We would love to hear from you! Reply below and share one way that the Zoom Community has helped you 👇
Hi there! 👋 To improve the Zoom Community experience, we will be conducting a community-wide cleanup of our topics beginning on January 24, 2022. This community-wide cleanup is being done to eliminate vague or irrelevant topics, which will help improve the user experience and findability of content. As part of this effort, you may notice that your post will show that it has been edited as shown in the example below. Please note that none of your written content was edited or deleted — our only edit was to delete the topic that your post was assigned to. If you have any questions, please reply below 👇 --The Zoom Community Team
Goodbye, 2021 👋 Hello, 2022 🎉 As 2021 comes to an end, the Zoom Community Team would like to thank everyone on the Zoom Community for the love, support, and helpful contributions they have provided this year! This community would be nothing without its wonderful community users who help keep it alive and thriving, so we want to express our gratitude for each one of you. Cheers to an incredible 2021! 🎆 🤘 We're super excited for what's to come in 2022...see you there! 😍 Tell us your favorite activity that you did with Zoom in 2021! Reply below 👇 I'll start us off 😊 1. The Zoom Community launching in August! 🚀 2. A virtual Halloween paint party that I attended with the Zoom Community Team 💙
Help spread the love for the Zoom Community! 💙 We are honored to be nominated for THREE CMX Community Industry Awards 🏆 🎉🎊 Best New Community Customer Success Community Executive Leader of a Community Team - Jeff Harling, Head of Self-Service Support at Zoom The 2022 Community Industry Awards is set to be the largest celebration in the community industry! Behind every great community is an amazing group of users that drives everyday community success! 🙌 Please consider supporting the Zoom Community by submitting your vote today https://cmxhub.com/awards/vote/ ☑️ *Voting closes on November 19, 2021 🗓️
50,000?!!! 💙🚀☝️ We are thrilled to announce that the Zoom Community has hit 50,000 members! 🎊 This community would not be the success it is today without the wonderful and helpful contributions from our Zoom Community members Thank you all for delivering happiness on a daily basis, and we look forward to seeing this community continue to blossom for years to come 🌱 What is your favorite thing about the Zoom Community so far? Reply below 👇😎
Have you received help from a community member? If so, don’t forget to mark their reply as a solution ✅ By marking a reply as a solution, you are helping fellow community members find an answer to a question that they may also have. Accepting a reply as a solution provides confirmation to your fellow community members that their reply was helpful! Also, you can accept more than one reply as a solution 😎 To mark a reply as a solution 👇 Navigate to the appropriate discussion post Scroll to the reply or replies you thought were most helpful Select Accept as Solution Bonus: The more accepted solutions a user has will increase their likelihood of appearing on our Happy Leaders board ⭐😎 Furthermore, you can filter discussion posts to include only those with an accepted solution by utilizing the Solved tab. Plus, if you are searching for a solution to a problem you are encountering,
The Zoom Community will be at Zoomtopia 2021 ✨💙🚀 Join us on September 14th from 9:30 to 10:00 am PST for the Introduction to the Zoom Community session at Zoomtopia. Register today and add this session to your agenda by navigating to zoomtopia.com 🐋 As an added bonus, Zoomtopia attendees who are also registered users on the Zoom Community will receive an exclusive Zoomtopia 2021 badge to show off on their community profiles 😎 You don't want to miss this! See you there 👋
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