Dear Zoom Billing Support Team,

Hello, this is Choi Ginger Office.

I am contacting you regarding an automatic charge that was processed on December 16, 2025.

We have not been using this service since December, however the subscription was automatically renewed and charged to our account. As this charge was not intended, I would like to request a billing review and reversal of this charge.

Please let me know if any additional information is required.

Thank you for your assistance.

Best regards,
Choi Ginger Office

Dear Zoom Billing Support Team,

I am contacting you regarding an automatic charge that was processed on November 17, 2025.

We have not been using this service since December, however the subscription was automatically renewed and charged to our account. As this charge was not intended, I would like to request a billing review and reversal of this charge.

Please let me know if any additional information is required.

Thank you for your assistance.

Best regards,

Dear Zoom Customer Center, I am using the  hanwool0966 gmail account, and I would like to request a refund for the recently paid Zoom subscription Pro pricing plan. The payment was made on December 17, 2025, and was unintentionally automatically renewed and paid. I would like to request a refund considering that the account has canceled the automatic payment and has not yet been used. Please feel free to let me know if you need any additional information. Thank you.

The Zoom Community Champion Program was created to showcase our amazing Zoomers who graciously share their knowledge in the Zoom Community and help keep the community a thriving space. This month, we're celebrating one of our Zoom Community Employee Champions, @DF110. Dustin joined the community in June 2021 and became one of our first Community Champions in 2021 as well🥇

What do you like most about being a Zoom Community Champion? Why would you recommend joining the champion program?

I love being able to hear about what our Zoom users in the Education community are experiencing. It helps me know what's going well, what questions they have, and how we can best support them 📚

In one word, how would you describe the Zoom Community?

Collaborative 🤝

What is your favorite Zoom product and why?

Docs! I love Zoom Docs for creating content, notes, managing projects, and sharing resources 💻

What is a fun fact you would like to share?

I am a former middle school teacher, so I love Education and how Zoom can help teachers and students connect and learn 🍎

Want to learn more about becoming a Zoom Community Champion? Please visit here to learn more! 🏆 

I am an online higher ed instructor. Although I have been using the college's Zoom for years, I have just created my own private account. It looks like it's all set up and I've been adjusting settings, profile, etc. but see that the Getting Started information references downloading Zoom Client. Do I need to do this? Why? Or have I already downloaded it somehow? Clearly I'm a newbie!

I made a duplicate payment this month (set up another subscription) (long story) - when I contacted customer services they cancelled everything it has taken 14 days to get to the point where I now only have access to 40 minute free zoom calls and very little response from customer services, and the responses I do get make things worse. 

Is there a way to talk to a person or escalate a ticket without buying ANOTHER subscription.

All i want is my usual subscription to be up and running again, but customer services have just cancelled  everything and told me to sign up again (the subscription fee has gone up since my contract so I would have to pay 10% more) (which for a small business like mine makes a difference).

Help!