-
Products
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreCommunication
Productivity
Apps & Integration
Employee Engagement
Customer Care
Sales
Ecosystems
- Solutions
By audience- Resources
Connect & learnHardware & services
Download the Zoom app
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Zoom Virtual Backgrounds
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds- Plans & Pricing
- Solutions
-
Product Forums
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
Business Services
-
User Groups
Community User Groups
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Location and Language
Industry
-
Help & Resources
Community Help
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
-
Events
Community Events
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Community Events
Recent Activity
Latest Posts Trending Posts Solved Unanswered
Can't update to latest version. No Check for Updates when I clicked on my profile picture
Check for Updates is not an option while I'm in the admin account.
Cloud storage billing
Hello,
I have a workspace plan and also a cloud storage plan.
I am trying to cancel the cloud storage plan while keeping the workspace plan, zoom support is not returning to my support tickets.
Receipt for Upgrade Payment
I upgraded by account this afternoon from Basic to Pro. I've had a Pro account for some time, but had neglected to renew, so I had slipped back to Basic. Upon payment, my account was immediately upgraded which is great. I need a receipt/ invoice for the payment and didn't see any type of document I could print as a receipt. Do you know how I can get one?
Show less
Upgread to pro business plan but still showing basic plan
I upgraded to zoom pro business plan account, but the account plan is still showing basic.
Can anyone help me with this regard? I have been logging with the correct email id that was used for the pro account.
Request for refund on accidental annual renewal subscription purchase 🙏
Hi there, I just got a notice from zoom in my email regarding renewal of zoom pro that i was purchasing a year ago. It automatically renewed and I forgot to cancel the subscription, i never intended to renew, was only planning to use it for 6-8 months. I need to request a refund, can you help me please?
Show less
Zoom Community Takes Home the 2025 CMX Community Industry Award! 🎉
This award is a celebration of YOU—our amazing members, whose passion, support, and dedication made this possible. Your votes, engagement, and belief in our community truly made the difference. 🙌💙 A massive thank you to everyone who voted, shared, and rallied behind us. This is a community win we all share! 🏆 👉 Please help us celebrate this win by sharing on your social networks 😎🎉. Also, drop your favorite celebratory GIF or emoji in the replies👇 Hi Zoomers 👋
We’re thrilled to announce that the Zoom Community has officially won the 2025 CMX Community Industry Award in the Customer Support Community category! 🥇
Show less
Resolved! Poor UI/UX choices
This really belongs in a "ALL ZOOM PRODUCTS" location, but I'm sharing in hopes that someone from Zoom sees this and acts on it. Both the Desktop Products (Mac, at least), and the Website (zoom.us) have an irritating User Interface/User Experience problem. Zoom decides to "add" something which pops up after the rest of the screen is built. In the app this is typically a sales banner at the top that then pushes the rest of the screen down, so you click on the wrong something regularly. On the website this can also be a sales banner - quite recently now is the "Contact Sales" button that appears after the rest of the page loads, and moves the "Sign in" link right. So you "accidentally" click on "Contact Sales" when you're trying to get to your login. INFURIATING. Does Zoom not have a qualified UI/UX expert working for them? Or are they simply ignored? This type of behavior wouldn't have been acceptable in any IT department I worked in from the 90s onward. How is this passing QA in 2025?
Show less
Receiving email notification about subscription
Hi! I’m wondering why my client is getting a subscription receipt sent to her work email when she signed up with a different email on Zoom. For example, she registered with legal at XYZ (dot) com, but the subscription notification showed up at myname at XYZ (dot) com. I’d really appreciate it if someone from the community could help explain this. Thanks in advance!
Show less
Meeting Reports with ScreenSharing Data
I'm trying to run a report from our account. I need the report to show all participants in the meeting and who shared their screen during the meeting. When I'm in reports and select the correct meeting, there is an option to pull the data I want to see. One of the options is screen sharing. I select this option, generate the report, and the data for screen sharing doesn't pull to the report. We were Zoom Bombed, and I'd like to see if I can discover who did it.
Show less
Borrar Tarjeta de Credito
Buen día. Se debe eliminar la tarjeta de crédito de la configuración de zoom. Por las políticas internas solo debe usarse para el pago del servicio anual, pero NO puede estar ligada a la cuenta de zoom, NO se requiere cambiarla por otra tarjeta, solo borrarla de la configuración. Aclaro que no se desea borrar la cuenta, solo la información de la tarjeta de crédito. Gracias
Show less
Community Champion Program
Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
