Hi, I understand that Zoom subscriptions are generally non-refundable, and I realize that this situation happened because of my own mistake.
I accidentally subscribed to the plan while navigating through the settings, and I did not fully understand how the subscription system worked.

I’m the youngest employee in my team, and I’m still learning how these billing and subscription processes work. I now understand what happened, and I will be much more careful from now on to make sure this doesn’t happen again.

I know this may be an inconvenience, but could you please consider making an exception just this one time and help me with a courtesy refund? I would be sincerely grateful for your understanding and support.

My team only needs a Zoom account for one year.

It does not seem possible to turn off auto-renew, so we are thinking to cancel and just let the account run out at the end of the 12-month period for which we have paid.

I can find no clear answer as to whether cancellation is effective immediately or whether we can continue using the account until our paid period has ended. The documentation seems to say that we will lose access to recordings immediately.

I have tried to reach a Zoom account manager without success. Can anyone tell me whether cancelling our account will just effectively turn off auto-renew or whether we would lose access immediately?

Thank you so much

Hi there, I just got a notice from zoom in my email regarding renewal of zoom pro that i was purchasing a year ago. It automatically renewed and I forgot to cancel the subscription, i never intended to renew, was only planning to use it for 6-8 months. I need to request a refund, can you help me please?

Hello,

I recently noticed that my Zoom annual subscription was automatically renewed, but I forgot to cancel it beforehand. The payment was processed about one day ago. Since I have not used the service after the renewal and I do not have any plans to use Zoom going forward, I would like to kindly request a refund for this charge.

Could you please assist me with processing a refund for the unused subscription?

Thank you for your help.

Hello, I used the pro free trial event for about 10 days from my usual free use.

However, when I logged in to Zoom today, I saw a link recommending a free trial again, and I clicked and paid because I thought the free trial was possible again. (Expected payment of KRW 0)

But after a simple meeting, I checked now and it's a year-by-year payment, so I'm very embarrassed.

I'd appreciate it if you could give me a refund.
If it is wrong to use a meeting once, I hope a refund will be made within the possible range.

One-year payments are a big burden for me.
Please give me a refund.

Just wanted to come here to highlight Zoom's unfair auto-renewal practices. Seems like I am not the only one. Beware if you are entering a contract, Zoom will set the contract as auto-renew. You won't be able to stop it at anytime and you will be forced to pay for  the whole year. Their T&Cs actually say that Zoom will send you a notification prior to auto-renewal. I never received the notification, disputed payment as breach of contract and asked to be put in touch with the complaints department. Their communication is a joke, they take forever to reply (it's 8 months of back and forth emails with a chatbox). The result? I couldn't even find instructions to deactivate autorenew so it all ended with Zoom having to do this for me. The system is purposefully hard so that Zoom can profit and take advantage from its users. A very good platform but 0 stars from a customer service level from me. Bye Zoom, hello Teams.