Dear Zoom Support Team,

I am writing to request a refund for a recent charge on my Zoom Pro subscription.

The payment was processed on Dec 28, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.

Please let me know if you need any additional information to process this request.

Thank you for your assistance.

I am a one-woman owned artisan home based business. I bought Zoom  Pro on Dec 5. There was an add-on to Whiteboard that I do not remember purchasing, or if it was, it was inconspicuous, or pre-checked. I cancelled Zoom the same day. That did not cancel the Whiteboard. I was billed for Whiteboard in December and was auto-renewed on Jan 5, 2026. 

NOTE: As of today Jan 5, December 2025 Whiteboard payment for December does not show in my past purchase history. Zoom Pro does. If I bought two products, I expect to see two separate charges for each month that I bought them in my account and not just in my Invoice.

1. I have never needed Zoom Whiteboard. I don't know what it is. 
2. I have never used it. 
3. I cancelled the Zoom Pro THE SAME DAY that I bought. If I had indeed bought Whiteboard I should I cancelled it that same day too. I wasn't even aware I was charged for Whiteboard. We are human. One does not read all line-items. 

5. I never received any auto-renewal notice. 
4. Today, Jan 5 Whiteboard was auto-renewed. I immediately withing minutes requested refund, but was refused. Other subscription services honor such immediate requests. Zoom did not.

I sell artisan perfumes. Non-refundable, non-returnable.  Even Amazon does not accept perfume refunds or returns. Even so, when items have be crushed by USPS or lost, and when I had no obligation whatsoever, I have done good by my customers. 

Being a honest company means not adding items inconspicuously or pre-checked.
Being a transparent  company means telling customers they are being renewed via an email reminder. Do two. It won't hurt you.
Being a kind customer-focused company means when the customer has been billed and customer asks to reverse the charge WITHIN MINUTES, be kind.

In the greater scheme of things, this one month charge isn't the issue.  I conducted a transaction, I was bound by T&C. 

There are Terms and Conditions and there is empathy. 

Dear Zoom Customer Center, I am using the  hanwool0966 gmail account, and I would like to request a refund for the recently paid Zoom subscription Pro pricing plan. The payment was made on December 17, 2025, and was unintentionally automatically renewed and paid. I would like to request a refund considering that the account has canceled the automatic payment and has not yet been used. Please feel free to let me know if you need any additional information. Thank you.

I made a duplicate payment this month (set up another subscription) (long story) - when I contacted customer services they cancelled everything it has taken 14 days to get to the point where I now only have access to 40 minute free zoom calls and very little response from customer services, and the responses I do get make things worse. 

Is there a way to talk to a person or escalate a ticket without buying ANOTHER subscription.

All i want is my usual subscription to be up and running again, but customer services have just cancelled  everything and told me to sign up again (the subscription fee has gone up since my contract so I would have to pay 10% more) (which for a small business like mine makes a difference).

Help!