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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

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refund request

hi my zoom pays automaticly but i dont use it and i cancelled it but now it says i must pay for this month.i want to request refund or cancell pay request from zoom.

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Request refund

Dear Zoom Support Team,I am writing to request a refund for a recent charge on my Zoom Pro subscription.The payment was processed on Dec 28, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not... Show more

Dear Zoom Support Team,

I am writing to request a refund for a recent charge on my Zoom Pro subscription.

The payment was processed on Dec 28, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.

Please let me know if you need any additional information to process this request.

Thank you for your assistance.


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Request a refund

I did not intend to subscribe this term but the plan was auto-paid. I would like to get a refund for the payment that was made unintentionally.

please don't charge

I have not used the service for several months and believed my subscription was canceled; however, I am still being charged.

I have now submitted a cancellation request, so I kindly ask you to review this and stop any further charges.

I request a refund

Dear Zoom Customer Center, I am using the hanwool0966 gmail account, and I would like to request a refund for the recently paid Zoom subscription Pro pricing plan. The payment was made on December 17, 2025, and was unintentionally automatically renew... Show more

Dear Zoom Customer Center, I am using the  hanwool0966 gmail account, and I would like to request a refund for the recently paid Zoom subscription Pro pricing plan. The payment was made on December 17, 2025, and was unintentionally automatically renewed and paid. I would like to request a refund considering that the account has canceled the automatic payment and has not yet been used. Please feel free to let me know if you need any additional information. Thank you.


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help navigating support, billing

I made a duplicate payment this month (set up another subscription) (long story) - when I contacted customer services they cancelled everything it has taken 14 days to get to the point where I now only have access to 40 minute free zoom calls and ver... Show more

I made a duplicate payment this month (set up another subscription) (long story) - when I contacted customer services they cancelled everything it has taken 14 days to get to the point where I now only have access to 40 minute free zoom calls and very little response from customer services, and the responses I do get make things worse. 

 

Is there a way to talk to a person or escalate a ticket without buying ANOTHER subscription.

 

All i want is my usual subscription to be up and running again, but customer services have just cancelled  everything and told me to sign up again (the subscription fee has gone up since my contract so I would have to pay 10% more) (which for a small business like mine makes a difference).

Help!   

 

 


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Resolved! Request for a One-Time Courtesy Refund Due to Accidental Subscription

Hi, I understand that Zoom subscriptions are generally non-refundable, and I realize that this situation happened because of my own mistake.I accidentally subscribed to the plan while navigating through the settings, and I did not fully understand ho... Show more

Hi, I understand that Zoom subscriptions are generally non-refundable, and I realize that this situation happened because of my own mistake.
I accidentally subscribed to the plan while navigating through the settings, and I did not fully understand how the subscription system worked.

I’m the youngest employee in my team, and I’m still learning how these billing and subscription processes work. I now understand what happened, and I will be much more careful from now on to make sure this doesn’t happen again.

I know this may be an inconvenience, but could you please consider making an exception just this one time and help me with a courtesy refund? I would be sincerely grateful for your understanding and support.


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Resolved! Request for Refund for Unused Annual Subscription Renewal

Hello,I recently noticed that my Zoom annual subscription was automatically renewed, but I forgot to cancel it beforehand. The payment was processed about one day ago. Since I have not used the service after the renewal and I do not have any plans to... Show more

Hello,

I recently noticed that my Zoom annual subscription was automatically renewed, but I forgot to cancel it beforehand. The payment was processed about one day ago. Since I have not used the service after the renewal and I do not have any plans to use Zoom going forward, I would like to kindly request a refund for this charge.

Could you please assist me with processing a refund for the unused subscription?

Thank you for your help.


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Resolved! Request a refund

Hello, I used the pro free trial event for about 10 days from my usual free use.However, when I logged in to Zoom today, I saw a link recommending a free trial again, and I clicked and paid because I thought the free trial was possible again. (Expect... Show more

Hello, I used the pro free trial event for about 10 days from my usual free use.

However, when I logged in to Zoom today, I saw a link recommending a free trial again, and I clicked and paid because I thought the free trial was possible again. (Expected payment of KRW 0)

But after a simple meeting, I checked now and it's a year-by-year payment, so I'm very embarrassed.

 

I'd appreciate it if you could give me a refund.
If it is wrong to use a meeting once, I hope a refund will be made within the possible range.

One-year payments are a big burden for me.
Please give me a refund.


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How do I turn off auto-renew??

My team only needs a Zoom account for one year. It does not seem possible to turn off auto-renew, so we are thinking to cancel and just let the account run out at the end of the 12-month period for which we have paid. I can find no clear answer as to... Show more

My team only needs a Zoom account for one year.

 

It does not seem possible to turn off auto-renew, so we are thinking to cancel and just let the account run out at the end of the 12-month period for which we have paid.

 

I can find no clear answer as to whether cancellation is effective immediately or whether we can continue using the account until our paid period has ended. The documentation seems to say that we will lose access to recordings immediately.

 

I have tried to reach a Zoom account manager without success. Can anyone tell me whether cancelling our account will just effectively turn off auto-renew or whether we would lose access immediately?

 

Thank you so much


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