I have a paid account. I used it for 4 months (I have paid it for 1 year). But now it is showing basic. How can it be resolved? I think I accidentally clicked taking advanced plan (which popped up), but never paid for it nor used it. It was showing me warning message, but I ignored it.

I paid you £155 last week but despite you showing me as a professional , I am still limited to 40 minutes a time. Can I speak to someone to find out what has gone wrong? All efforts so far have just ended in speaking with chatbots who tell me I don't have a problem!

Who else has experienced terrible customer service from Zoom when renewing their subscription?

I requested and confirmed with customer service to remove a webinar license from our account well ahead of our renewal date.  I even offered to pay our renewal ahead of time to ensure that it was paid without the webinar license we were discontinuing.

To our surprise, we were auto-renewed, with the webinar license that we were told would be removed from our account.  Since then, I have opened tickets multiple times with customer support, trying to get this license removed and receive our entitled refund.  Zoom support has never responded to our tickets, instead transferring us between their renewal and billing teams.  I have had to call in directly to get any response and escalate our tickets, only to see them closed or transferred a week later.  

It is truly terrible to see this kind of customer service nowadays.  We are planning to cancel our subscription and discontinue any use of Zoom in the future.  I recommend anyone else who has issues with customer service to chime in.

It's now 5 years in a row we struggle to "renew" (ie cancel our Zoom business 10 users, and sign up again using a Tech Soup coupon).

This year is worst of all.

I cancelled the subscription but can't get the new service ordered, all I can do is reactivate the old service.

No option for one year and no possibility to enter a coupon code.

I'm so fed up with this painful experience.

I require assistance as I do not want to renew my annual subscription (was auto-renewed on 11 January 2024). I have tried numerous times to reach Zoom support but was very disappointed as I find it difficult to do it online. Finally, I canceled my Zoom Pro Plan today (23 February 2024). How can I get my refund after my cancellation? Please assist. Thank you.

Hello Zoom Community,

I need help understanding a recent issue with our Zoom Pro subscription. We subscribed to Zoom Pro in December 2024, and our plan was supposed to last for one full year, ending in December 2025. However, we noticed that the status was marked as "Cancelled" on January 17, 2025, despite the subscription being active until December 2025.

Has anyone else experienced a similar issue or can offer insight into why this might have happened? We're hoping to resolve this and understand if it was a mistake or if there's something on our account that needs attention.

Thank you in advance for any assistance!

Best regards,
Ferds