I should begin by saying this is my business line.  I wished to change from one plan to the Pro Plus plan, giving me phone and meetings.  I did chat and a phone call, finally finding someone I thought could help on chat. (see attachment 1st zoom response.)  After seeing this email, I checked my account and found that I no longer had phone in my account.  Emailed back, no response.  Got on chat again, and was told it may take 1 - 3 days to fix.  They finally agreed to escalate it.  I then received attachment 2.

Since my number has been deleted, I am told I will have to purchase a phone plan in order to most likely get my number back.  As policy, zoom will not give me my money back on a cancelled plan, so there is that.

They even state in the email that the change was screwed up, "Purchase the base Zoom Phone Plan to regain access to the Phone System, it was not provisioned during the Plan Upgrade. 2. Re-obtain the Phone number afterwards as the Zoom Phone plan was removed"  But instead of fixing the mistake, they wish me to jump thru all these hoops.  I can not wait to post all this on PissedConsumer.com.

Of course, I can not call and talk with anyone, and the chat has been worthless.

Anyone have an idea for me?

Rick

Hello,

How is it possible to retrieve the #licenses for each product? Previously it seemed there where billing api endpoints (e.g. https://developers.zoom.us/docs/api/rest/billing-api/ or https://api.zoom.us/v2/accounts/me/billing ) from which it could be derived. However these are not documented in the new API documentation https://developers.zoom.us/docs/api/ and when used I het a response with the following error:

Invalid access token, does not contain scopes:[].

How can we via the API retrieve the amount of licenses per product? Or in general the #licenses we have?

My AA meeting is purchasing a Zoom account. There are seven of us on the steering committee and we all need access to it. The meeting could have up to 100 people or 200 people January-March but usually trickles down to about 50. How could I make sure we have enough to seat the possibility of 100+ people and also make sure everyone has access without having to buy a workplace or extra licenses? I have not been able to get a clear answer. We cannot pay $50 a month nor can we purchase a business because of all the tax stuff (unless there is a way around it). Please advise! I have asked the bot, support agent (he basically hung up on me through the chat), and asked sales to contact me. No one has helped. Thanks! 

In our organization, we have Zoom Workplace PRO, which should include up to 9 licenses. At the moment, we have only 1 user. When I try to add other users, it says: "To add licensed users to your account, please purchase more licenses... and Zoom Workplace Pro (0 available)".

It seems that the licenses we purchased aren't available. What should I do?

Thank you. 

Who else has experienced terrible customer service from Zoom when renewing their subscription?

I requested and confirmed with customer service to remove a webinar license from our account well ahead of our renewal date.  I even offered to pay our renewal ahead of time to ensure that it was paid without the webinar license we were discontinuing.

To our surprise, we were auto-renewed, with the webinar license that we were told would be removed from our account.  Since then, I have opened tickets multiple times with customer support, trying to get this license removed and receive our entitled refund.  Zoom support has never responded to our tickets, instead transferring us between their renewal and billing teams.  I have had to call in directly to get any response and escalate our tickets, only to see them closed or transferred a week later.  

It is truly terrible to see this kind of customer service nowadays.  We are planning to cancel our subscription and discontinue any use of Zoom in the future.  I recommend anyone else who has issues with customer service to chime in.

I was associated with another account and now cannot access past recordings. They told me to do this: