Hello Zoom Community,

I need help understanding a recent issue with our Zoom Pro subscription. We subscribed to Zoom Pro in December 2024, and our plan was supposed to last for one full year, ending in December 2025. However, we noticed that the status was marked as "Cancelled" on January 17, 2025, despite the subscription being active until December 2025.

Has anyone else experienced a similar issue or can offer insight into why this might have happened? We're hoping to resolve this and understand if it was a mistake or if there's something on our account that needs attention.

Thank you in advance for any assistance!

Best regards,
Ferds

I would like to cancel my "Zoom OnePro Monthly” subscription and get a refund as well because even though I received an email of the invoice for the payment, my account shows that I am still using the “basic” plan. I have sent the same request a month ago but I still have not received any response.

Buenos dias

Hace unos dias automáticamente se realizó el pago de la cuenta de zoom, el cual no quería que renovara, pero se renovó sin mi autorización, necesito reembolso ya que no utilizo la cuenta de zoom  y tampoco la usare, por favor necesito ayuda, ya que es bastante caro.

Muchas gracias, quedo atento a sus comentarios

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(Good morning

A few days ago the payment was automatically made for the zoom account, which I did not want to renew, but it was renewed without my authorization, I need a refund since I do not use the zoom account and I will not use it either, please I need help, since It's quite expensive.

Thank you very much, I look forward to your comments)

Does anyone else have the same issue with cancelling a zoom plan? Our account is up for renewal Jan 8 2025 and we have reached out to Zoom renewal manager, account manager multiple times well beyond 30 days renewal notice window.. We then have the ticket confirm that the account will not go to auto renewal and will be cancelled on Jan 8 2025.. Today when we check our zoom portal, the zoom plan is still showing active and I cannot cancel/change anything on my end in the portal..

Is it always like this? 

Now I have to open up a new ticket, which is assigned with low priority and then start chasing down the biling/account management team to actually do the work and cancel our plan and then there will be problem with refund etc

Such a headache. Why Zoom has to be like that. It offered free online meetings for an extended period of time and we were happy customers but we just switched provider to Google meet and therefore we have to cancel zoom.  Such a bad business practice to give customer trouble cancelling the plan...

I should begin by saying this is my business line.  I wished to change from one plan to the Pro Plus plan, giving me phone and meetings.  I did chat and a phone call, finally finding someone I thought could help on chat. (see attachment 1st zoom response.)  After seeing this email, I checked my account and found that I no longer had phone in my account.  Emailed back, no response.  Got on chat again, and was told it may take 1 - 3 days to fix.  They finally agreed to escalate it.  I then received attachment 2.

Since my number has been deleted, I am told I will have to purchase a phone plan in order to most likely get my number back.  As policy, zoom will not give me my money back on a cancelled plan, so there is that.

They even state in the email that the change was screwed up, "Purchase the base Zoom Phone Plan to regain access to the Phone System, it was not provisioned during the Plan Upgrade. 2. Re-obtain the Phone number afterwards as the Zoom Phone plan was removed"  But instead of fixing the mistake, they wish me to jump thru all these hoops.  I can not wait to post all this on PissedConsumer.com.

Of course, I can not call and talk with anyone, and the chat has been worthless.

Anyone have an idea for me?

Rick