Billing & Account Management
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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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Explore the best solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please check out the following article from our Zoom Suppo... Show more

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses


2. Need to change the email address associated with your account?

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

3. Not receiving activation messages?

For more information, please review: Not Receiving Emails From Zoom

 

4. Have questions about purchasing or renewing your Zoom subscription?

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

5. How to transfer a Zoom license?

Still having trouble? The following article may be helpful: Changing the Account Owner

 

6. Can't sign in? Unable to access account?

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

7. How to change the payment method?

For more information, check out the following article: Changing your Zoom Payment Method

 

8. Have questions about your invoice?

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

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Bri
By
• Community Moderator | Employee
This thread is read-only

I have setup a free pro licence, users under my licence only seem to be basic, is that right?

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Phone number

I'm having an issue where when I've enabled to see contacts on the zoom app, its automatically linked my phone number to my contacts and it will not give me the option to remove it. Even when I go on the website to see if theres an option to remove i... Show more

I'm having an issue where when I've enabled to see contacts on the zoom app, its automatically linked my phone number to my contacts and it will not give me the option to remove it. Even when I go on the website to see if theres an option to remove it, it says there's no mobile numbers linked however I know this is false as other contacts on zoom can see my number which I do not want them to. Please help! 


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Zoom System is not Sending Confirmation Emails For a Changed Email Address

Not sure if anyone else is having this issue, but when I try and change the email on my account, the system fails to send a confirmation email to either the new email on the old one. I am about to lose access to the email my account has at present so... Show more

Not sure if anyone else is having this issue, but when I try and change the email on my account, the system fails to send a confirmation email to either the new email on the old one.  I am about to lose access to the email my account has at present so I may need to just cancel the account.  Might move to Teams.  Zoom used to have chat customer service but seems to be gone these days...  Information is Support is more about how to operate the app rather than solve account issues.

 


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Cannot sign in with Apple ID

I cannot sign in with my Apple ID. This is the only method I can access the account.

So I cannot change my billing status.

If I try to sign in with Apple ID, then return to the sign-in page again.

How to solve it? Chatterbot is completely useless.

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We want to removing the email icon from the User’s account on Admin portal

Hi Team,I am the one of the zoom administrators in the organization.We have disabled login with email access to the associates today on the zoom admin portal.So, our main thing is all the users should login there zoom account by using the SSO Method.... Show more

Hi Team,

I am the one of the zoom administrators in the organization.
We have disabled login with email access to the associates today on the zoom admin portal.
So, our main thing is all the users should login there zoom account by using the SSO Method.

But still i shows the email & SSO icon from the User’s account on Admin portal.

Any suggestion will be helpful.

Thanks,
Vinay.


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Resolved! Not able to access account with 2FA, due to changed authentication app

Hello. I am seeking assistance with accessing my Work Pro account, for which I am admin.(I am writing here via my personal basic account) In changing over phones, I have lost access to previous Zoom 2FA credentials via my authentication app, and do n... Show more

Hello. I am seeking assistance with accessing my Work Pro account, for which I am admin.

(I am writing here via my personal basic account)

 

In changing over phones, I have lost access to previous Zoom 2FA credentials via my authentication app, and do not have recovery keys on file to access.

Any help, ideally setting up a new support ticket would be great. Thank you.


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Reset 2AF

Hi ... I have a personal account with Two-Factor Authentication but i lost my Authentication app and i don't have recovery codesI need to reset my 2FA so i can sign in again to my account and reactivate the 2FA with my new authentication app.Note: th... Show more

Hi ...

 

I have a personal account with Two-Factor Authentication but i lost my Authentication app and i don't have recovery codes

I need to reset my 2FA so i can sign in again to my account and reactivate the 2FA with my new  authentication app.

Note: this account has made only to solve this problem.

please help


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signing in when I am host for two different groups

I am a registered host for a group meeting but I also have my own personal account.  When I try to use zoom for my personal account I keep showing up as the host for the group meeting instead.  How to fix?

Ad New User to Workplace and roles

Hi, toady I added one more user licence pro to my already existing 2 others. How can I ad the new userlicence to the calenderfunction on my zoom workplace? In the moment I just get shown the two "old" userlicences underneath the calendar where I plan... Show more

Hi,

 

toady I added one more user licence pro to my already existing 2 others.  How can I ad the new userlicence to the calenderfunction on my zoom workplace? In the moment I just get shown the two "old" userlicences underneath the calendar where I plan events. I want to see all of them there. 

Ive already putted all 3 in the same user group.

 

If I do a Login with the new user emailadress, I just get shown the new license underneath the calendar, than the old ones are missing.

 

Also, I can not change the role of the new user license. There is now role change button on the website. 

Can anybody help?

 

Thank you,

Juli


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