Hi, I am posting from this secondary account because I lost my 2FA device and backup codes for my primary Basic account. I cannot log in and the standard email support is not monitored for free users.

Can a moderator please help me to disable 2FA on my main account? I can provide the account details and verify my identity via Private Message. This is my primary account and it is extremely important for my work/studies. I would appreciate it if you could look into this as soon as possible. Thank you.

I had 2fa setup for my personal zoom (gmail) account stored on a former employers device. I must have accidently stored it against the actual work account which I no longer have access to.

How can i recovery access to my personal (gmail) zoom account as i no longer have access to 2FA or the recovery codes?

Based on another community discussion: https://community.zoom.com/t5/Billing-Account-Management/Lost-2FA-Recovery-Codes-and-Locked-Out-of-Basic-Zoom-Account/m-p/190604#M10554
I can see there is some kind of "Trust & Safety" team. I have reached out to them multiple times explaining i am unable to login. Their response is to raise a request here... https://support.zoom.com/hc/en/contact?id=contact_us

Keep in mind I've got a chicken and egg problem - i am not able to login with the account to raise the request for that account.

Why is contacting customer support so difficult on a basic account? It's limited to FAQs (articles), Live Chat (bots) that direct to articles (FAQs), and here (community).

[Account Issues]

My current account is new; the previous account lost its authentication key and backup codes. I've tried contacting the support center but have been unsuccessful.

Help Center (Articles)

Explains that to disable 2FA for forgetting password then creating a new password then after entering the 2FA verification section there will be an option to disable (but there is no such option)

Live Chat (Bot)

Directed according to the article I explained earlier & contacted via ticket (but this applies only to paid users) after I logged into the account.

Community 

My last option was to try to contact the community center by creating a new account.

[Problem solving experiment]

What I'm currently doing is just creating a new account with a new email and then asking here, is there no other option other than creating a new account? If the old account has lost its authentication key and forgot to save the backup code, what do you think? Thank you very much to those who contributed to answer my question

What is going on here? 
i just opened the windows app (after a few weeks or months) and suddenly - a second after the app was open (i didn't click on anything)- my internet browser opens, diretly leading me to a checkout page (all official, doesn't look like fake) to buy a yearly plan for round a bout 150usd!
What the hell is going on??
Did something change here? Will zoom keep on working for free?
I have an important meeting tomorrow and just wanted to see if the app needs an update or so. didn't expect this - it's very irritating.

To be clear: i never clicked on something. I just openend the app. and no, i for sure didn't click on "upgrade" or "buy a plan" or anything like that.
I'm confused: Can i just participate in a meeting tomorrow or am I restricted with my "free" basic account, in a way that I can't even take part in meetings?

When I just open a (free) windows app I don't expect randomly opening a browser asking me to buy something.
this is weird.

Thanks in advance.
Best
Y

Zoom is not letting me in with my zoom registered email address. The response I am getting from zoom is that my email isn't authorized and that I need to contact the "administrator". There is though no other administrator than I, as this is my personal zoom account. Can anyone help such that I can use my zoom?

My father is trying to create a Zoom account so we can video chat, but he's stuck on the Privacy Statement. He can't find the button to accept the terms and continue creating his account, and he's gotten so frustrated with searching for it that he's gotten disgusted and given up. He says he scrolled all the way to the bottom of it but can't see anything to click. I can't see his screen, so I have no idea how to help him, and the virtual assistant has no answers. Can someone please tell us how to get past the Privacy Statement so he can join the meeting I'm trying to set up? Thank you.

Hi,

I have had to create another account to create this query in the community.

I have a Basic account on another email address which has 2FA enabled. I never enabled 2FA and do not have the recovery keys. I'm unable to log back into my account.

Can someone please help as I need access to my account.

Thanks