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Zoom is not letting me in with my zoom registered email address. The response I am getting from zoom is that my email isn't authorized and that I need to contact the "administrator". There is though no other administrator than I, as this is my personal zoom account. Can anyone help such that I can use my zoom?
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Several months ago, my organization transferred the administration of our Zoom to a new administrator. Regrettably, this new administrator has left the organization and taken the Zoom account with him. If we are unsuccessful in getting back the account, what are our best options to prevent abuse of the account?
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Check for Updates is not an option while I'm in the admin account.
My father is trying to create a Zoom account so we can video chat, but he's stuck on the Privacy Statement. He can't find the button to accept the terms and continue creating his account, and he's gotten so frustrated with searching for it that he's gotten disgusted and given up. He says he scrolled all the way to the bottom of it but can't see anything to click. I can't see his screen, so I have no idea how to help him, and the virtual assistant has no answers. Can someone please tell us how to get past the Privacy Statement so he can join the meeting I'm trying to set up? Thank you.
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Hi, I have had to create another account to create this query in the community. I have a Basic account on another email address which has 2FA enabled. I never enabled 2FA and do not have the recovery keys. I'm unable to log back into my account. Can someone please help as I need access to my account. Thanks
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I have a basic account. I tried to log on and it prompted me to create a 2fa code (which I already had). I did this, and now my new 2fa does not work, and I cannot log onto my old basic account. Zoom will let me reset my password, but not my 2fa. I created a new basic account to post this question. How do I delete my old basic account and switch to the new?
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Hello, My other account is currently inaccessible, so I’m posting from a different one to reach the team. Every help article or chatbot response tells me to “log in” to fix the issue, but that’s exactly what I'm unable to do. I’m now stuck in an endless loop where all recovery or reset options lead back to the same login screen. "You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025)" I have already paid for the account and urgently need access restored. Please help. How can I re-enable Google Sign-In or connect me with someone from Zoom Support who can manually unlock my account? Thank you very much for any assistance — I’d really appreciate help from a moderator or support representative.
Google Sign-In was disabled, and now I’m completely locked out — I never created a separate Zoom password, so I can’t log in using any other method.
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Hello ! I registered zoom account under my company email. I paid a monthly subscription via my credit card. Sometime ago, I enabled 2 factor authentication but i did not store recovery code and i did not install authentication app. This maybe a mistake ! Then i changed my laptop. The administrator deleted and formatted all apps, software in old laptop. Now i can not login my zoom account by email and password. It requires me to provide either verification code or recovery code, which i do not have. Could Admin or someone please advise and help me to solve this login issue ? Thank you very much. Hanh76
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I tried to log onto my zoom account, it says no account associated with my email. I am the organization account owner. I logged in as another admin and it appears zoom transferred my account owner email to an unknown gmail account. It seems fraudulent, yet without an active account, I spent 20 minutes trying to get through the AI Bot support to access a person. Finally, when talked to a support person, all they said they would do is escalate it and to wait for an email response. Completely inadequate response by Zoom. I wanted to stay on the support line as I had no other way to contact zoom without an active account. They were unable to reinstate my email and just kept telling me to wait for an email response and then ended the chat. They wouldnt transfer me to technical support, just ended the chat! How does someone just take over and replace the account owner email?! I found a support article that explains a few ways to change the account owner, and it appears the only way for me or the other admins to not know this happened is if, and I quote from the article, "If the account owner is no longer with the company and you cannot access their email, contact contact Zoom Support to change the owner. You will be required to verify your identity, relationship to the account, and billing information for your request to be considered." There is no way a random gmail account should be able to fake Zoom support to become to account owner! What is Zoom doing?? I should migrate our entire organization off of Zoom.
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How can I assign the sub user admin with less privilege and a can handle a group, not entire?
Here am looking for an admin access to control a specific access on creating/modifying/managing users. This sub admins don't want to see other users, zoom rooms, BYOC configurations, account profile details etc
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