Hi!

I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

Thank you!

Hello everyone,

After trying to contact Customer Care for an issue, they emailed me back saying they closed the ticket because "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."
I am currently logged into my desktop account (workplace basic). It might be that I am somehow using my personal email attached to this account rather than my work email. If this is the issue, I don't remember what work email I may have used to create the account and am not sure how to resolve this.

Thank you for your help!

Hello,

I just renewed my zoom subscription to pro, and immediately after, I was unexpectedly logged out of my account. I am now unable to log back in and get access to my account, I was kicked out of, and every attempt to contact support using other accounts has resulted in being told that these accounts do not exist. I simply am not able to reach support at all by now. I've tried for over an hour now, even via phone.

This situation is extremely frustrating as I am now left without access to my account or the service I paid for. I urgently need a resolution. Does anyone know how I can restore my account access or process a refund for the subscription amount?

I am relying on Zoom for critical purposes, and this issue is causing significant disruption.

Thanks for any help.

I want to cancel my subscription. 

I have tried several times using two different methods to cancel my Zoom subscription, but each time I try to do so, I am unable. 

Either the page needs to reload or the process is not available at the time I am trying to cancel.

I find this unacceptable and irregular. Has anyone else experienced this?

How do I connect with Customer Service?

Hi everyone...

I'm trying to connect my zoom account to a new GoHighLevel account with a client but it will not let me as it's saying it's connected to an old clients one (see screenshot).

Does anyone know how I can remove this integration? The old client has said they no longer use GHL and have access to the account... Is there somewhere inside Zoom where I can see what my account is connected to and remove those connections? 

Thanks everyone!

Buenos dias

Hace unos dias automáticamente se realizó el pago de la cuenta de zoom, el cual no quería que renovara, pero se renovó sin mi autorización, necesito reembolso ya que no utilizo la cuenta de zoom  y tampoco la usare, por favor necesito ayuda, ya que es bastante caro.

Muchas gracias, quedo atento a sus comentarios

------------------------------

(Good morning

A few days ago the payment was automatically made for the zoom account, which I did not want to renew, but it was renewed without my authorization, I need a refund since I do not use the zoom account and I will not use it either, please I need help, since It's quite expensive.

Thank you very much, I look forward to your comments)

Hi everyone,

My name is Elena, and I am a volunteer with a nonprofit organization registered in Georgia, which has a verified account on the global Benevity platform.

I have learned that Zoom collaborates with nonprofits by offering products for free or at a discount. However, I’m having trouble finding the right contacts or the steps to take for this process.

If anyone has experience or information on how to approach Zoom for this collaboration, I would greatly appreciate your guidance!

Thank you in advance for your help!

Hey guys.

I have been reaching out to the Zoom sales & support team more than 5 times - note once has anyone from Zoom responded. I am desperate. 

As a consultant working with some Global brands specifically operating in South Africa, I recommend Zoom for internal & external communication, training and facilitation purposes. In fact, if they want to work with us, they sign a contract that Zoom is the platform we will use. I have brought Zoom to many large businesses, yet often find myself stuck with a specific question. I try YouTube, your "support" docs etc, but am in desperate need of sitting with a Zoom specialist. The whole of South Africa is moving to MS Teams ( I hate Teams). Our biggest clients in SA (+50 000 employees) moved over to Team and just two weeks ago our biggest Global client (200k employees) that I had on Zoom, decided to move to Teams. I brought Zoom to the largest University in South Africa, that just told me that they are also now leaving Zoom.

Why is it so difficult to get any support from the Zoom sales team when I am trying to make them sales... I don't even ask for commission! So this is my last attempt...to get some sort of demo, expert, or person who would be willing to book some time with me and answer my questions so that I can convince the few clients we have that still use Zoom, to continue to use it.

Please contact me urgently

Regards,

Cobus Oosthuizen