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Добрый день. Просьба прояснить ситуацию со списанием средств за пользование номером, которым я не пользуюсь но средства все равно снимает: 888-799-9666, +18887999666. Последнее списание 05.03.25. Даже если я не использую Зум, средства в размере 18 долларов каждый месяц списывает за использование номера. Большая просьба подсказать, как это отключить. Спасибо.
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Somehow i have t wo accounts on my desktop zoom app i have the free version. How do i delete one of the accounts. I can not find anywhere to do it. Incidentally on the web vesion i only have the one account that i want.
Hi Does anybody know where I send an email to complain about poor service from a human on the chatbot? I went round 4 people in 90 minutes and the last salesperson sent me back to billing without exploring my needs. Any help would be appreciated. Cheers
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We are in the process of obtaining our ISO 27001 certification. With Zoom being one of the vendors we use, we need to show a copy of their certificate. This page: ISO 27001 | Zoom seems to have a link to the certificate, but it sends me to a safebase page. After creating an account, which I had to do, I do not find the certificate anywhere. Does anybody know where the ISO 27001 certificate is so I can add that to my information?
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I have had the basic plan for a few years and now need to upgrade to the pro plan. I am in the UK and it tells me the plan is £12.99 per month, but when I go to the payment area it is charging me £15.59 as £2.60 tax has been added. I am not VAT registered and have clicked that area to say so. What is this tax for? Is this right? A friend tells me I shouldn't be paying this tax through Zoom UK. thanks.
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Пожалуйста помогите мне проблема с оплатой тарифа почему то деньги не списываются со счета и в историй платежей тариф стоит в состояний кредитный остаток что мне с этим делать я уже пробовал менять способ оплаты и на счету есть нужная сумма
Hi there!
I'd like to ask if the package 2 (professional) is free for people who are currently in Ukraine?
Thanks in advance.
Hi, I would like to ask if zoom has a certificate of residence for 2025.
Bom dia. Fiz pagamento de minha conta dia 23/08/2024 via WISE, mas minha conta foi cancelada e continuo recebendo cobrança.
So, I had a business account for my Digital Marketing agency. We paid for 15 yearly licenses and one day (after 5 months of usage) all our accounts has been blocked. I've tried to file appeal multiple times - nothing, tried to contact billing by the phone and emails multiple times - nothing. The answer is always "automated". First all our accounts has received an email: The fun thing, there's no such section. After I noticed that they have answered: So after 1 months of tries to receive any info or any money, still nothing. They have just continued closing appeals with no answers or with automatic answers. As for now they have money for 15 business licenses which is big amount of money. And they just took them, that's it! Without any evidence, without anything, just because they can! Give my accounts back, or give me my money back! JUST DO ANYTHING! but you can't just say: We don't care, we took your money, do whatever you want! So would be very glad if anyone can help!Hello, We've detected an issue with ****@******l.com, associated with your Zoom account, that violates the Acceptable Use Guidelines or section 3(d) of Zoom's Terms of Service . For this reason, this user has been suspended. Please reach out to the email owner and let them know if they wish to dispute this decision, they may submit an appeal .
We’ve detected an issue with your account that violated our Terms of Service and Community Standards. In particular, this issue violated section 8 of the Zoom Terms of Service and resulted in a permanent block on your account.
But you can see that section 8 is an extremely big section. Of course nobody answered or provided any evidence of the violation, or at least explained what had happened. As well after that automatic answer that they "reviewed" an appeal the ticket is immediately closed. So I can't even continue asking questions.
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