Hello,

I need help.

I got charged on my credit card $367.82 from Zoom. but I didn't have even an account in Zoom at that time.

It was an unauthorized payment.

I have tried to contact Zoom and create tickets 2 times about fraud payment. (27-5-2023 and another one at 04-6-2023)

They have specified a ticket system for this issue, meaning many people face the same problem.

I have waited that long but didn't get a single response from Zoom.

Does anyone know how to get a refund from them?

or nobody gets a response from them if create a ticket about unauthorized payment?

Please let me know what can I do.

Thank You

I am a paid Zoom subscriber. My Video freezes all the time on Zoom app on MacBookPro (2019, Intel), ever since I updated my MacOs to Tahoe 26.1. My zoom app is up to date - 6.6.6.67409. Experience has been horrible. I depend on zoom for my business every day. I need this issue fixed ASAP. 

I followed all the steps in support & troubleshooting - I closed all other apps, I restarted, I uninstalled zoom app and reinstalled, I gave full disk access to zoom in my system settings. I don't know what else to do. Please help ASAP.

Wondering why I am a paying subscriber when I cannot use my zoom app. I need help today.

あまり使わないので無料プランに戻したかったので、有効期限の最終日（7月31日）に自動更新を停止、という処理をしました。現在はプロサービス有効日2023.731、自動更新停止されました。次回の請求日2024.731となっています。また保留中のプラン、サービス有効日2024・731となっています。請求については未払い請求なし、請求日2023.7.31、回収済みとなっています。金額は年払いでホワイトボードの分も入っています。いつ申し込んだのかわかりませんが、（こちらも自動更新は停止にしています）。
自分の現在のプランは、無料プランなのかなと思ってみたのですが、自分の現在のプランはビジネスプロの表示です。これはまた一年継続しているということでしょうか？2024．731まで。プロの契約でしょうか。もし一年契約を月契約にして残りの月の分は月割りで返金されたりするのでしょうか。ホワイトボードについても使ったこともなくどうしてセットされたか。。どう解除するかわかりません。質問が多くてすいませんが、分かる箇所だけでもお答えいただけたら幸いです。

Dear Zoom Support Team,

I am writing to you regarding the recent closure of my support request, despite the fact that the underlying issue, specifically the refund I am awaiting, remains unresolved.

The closure of the case, referenced as MSG22804680_DNi0jWBCN11OhbXDkjA, is concerning as I have not yet received the refund. This matter requires urgent attention and resolution, and I am keen to understand the status of my refund.

I would appreciate it if you could reopen this case or provide clear guidance on the next steps to ensure my refund is processed promptly. I am available to provide any additional information or documentation you may require to expedite this process.

Thank you for your immediate assistance with this critical matter.

Sincerely,

Henry 

Buenos dias

Hace unos dias automáticamente se realizó el pago de la cuenta de zoom, el cual no quería que renovara, pero se renovó sin mi autorización, necesito reembolso ya que no utilizo la cuenta de zoom  y tampoco la usare, por favor necesito ayuda, ya que es bastante caro.

Muchas gracias, quedo atento a sus comentarios

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(Good morning

A few days ago the payment was automatically made for the zoom account, which I did not want to renew, but it was renewed without my authorization, I need a refund since I do not use the zoom account and I will not use it either, please I need help, since It's quite expensive.

Thank you very much, I look forward to your comments)