Frequently asked questions for Billing and Account Management

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Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

Need to change the email address associated with your account? Change Email Address Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

Not receiving activation messages? Not Receiving Emails With Confirmation Code Not Receiving Activation Emails For more information, please review: Not Receiving Emails From Zoom

Have questions about purchasing or renewing your Zoom subscription? Account Renewal Zoom Pro Subscription Renewal Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

How to transfer a Zoom license? Transfer a Zoom License Still having trouble? The following article may be helpful: Changing the Account Owner

Can't sign in? Unable to access account? Login Not Possible Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

How to change the payment method? Update Payment Information For more information, check out the following article: Changing your Zoom Payment Method

Have questions about your invoice? Request to Clarify Invoice Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details