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Reactivation Charges

Gihye
Newcomer
Newcomer

‎2025-09-24 12:21 AM

I reactivate my account (I can use it until this October) and Zoom charges me $3.92.

Anyone knows about this $3.92?

My reactivation fee is $159.90 and Zoom will charge me this on November 1st. 

It's Company account and I have to explain it to the office. 

 

Thanks

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2025-09-25 08:37 AM

Welcome to the Zoom Community, @Gihye.

 

Sounds like you were on a Basic plan and bought the Pro license. The $3.92 charge sounds like the pro-rated monthly charge up to your next monthly renewal on October 1. Normally I see pro-rated charges for the full remaining time up to your annual renewal. You might create a Support Ticket to Billing to inquire further. We don’t have access to your account here in the Community. 


Ray -- check out the GoodClix website.
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