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What is Zoom Virtual Agent?

Zoom Virtual Agent is an AI chatbot solution that provides personalized help to your customers to enhance your team's productivity. Explore the Zoom Community's Recent Activity below to join the Zoom Virtual Agent conversation and connect with other members. If you're still looking for support, browse our Zoom Virtual Agent support articles or start a new discussion below!

Recent Activity

Build a customize zoom application in React JS

I want to build a customize zoom application in React. I want to integrate it in my website and want to display heartbeat and other facial expressions of the participants in the real-time(in the live zoom meeting). I tried to explore zoom meeting web... Show more

I want to build a customize zoom application in React. I want to integrate it in my website and want to display heartbeat and other facial expressions of the participants in the real-time(in the live zoom meeting). I tried to explore zoom meeting web SDK for it. However I found that web SDK doesn't allow access to raw video of the zoom so I can't process it to display heartbeat and other facial expressions. 
Is this possible to get the access to the raw video for making this kind of an app?

Thank you


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ZVA "isn't loading" for some customers, but is loading for me

We recently discovered an issue with our website's CSP settings that required an additional step to ensure that all browsers can access and open ZVA. If you're seeing reports that "ZVA isn't opening for me" and the icon is not showing, please ask you... Show more

We recently discovered an issue with our website's CSP settings that required an additional step to ensure that all browsers can access and open ZVA. 

If you're seeing reports that "ZVA isn't opening for me" and the icon is not showing, please ask your Dev Op or IT Manager to do the following:

add *.zoom.us to script-src (load js from *.zoom.us)

add *.zoom.us to child-src (to load iframe from *.zoom.us)

add wss://*.zoom.us https://*.zoom.us (to connect-src to make http request)

If your DevOps or IT Manager does not approve of this method, please submit a support ticket under the product category "Zoom Virtual Agent," and we have other options to provide them to ensure that ZVA can operate as intended on your web assets and you can get a high ROI for your investment with Zoom Virtual Agent and Contact Center!


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my screen looks bright

Soft colors such as pink and yellow that I draw on my screen do not appear on the opposite side. The colors of the application icons on my screen also look strange. Since I cannot add a photo, I am adding the link to my x.com post. If you look at the... Show more


Soft colors such as pink and yellow that I draw on my screen do not appear on the opposite side. The colors of the application icons on my screen also look strange.  Since I cannot add a photo, I am adding the link to my x.com post. If you look at the screenshot from there, you will understand better what I mean.  https://x.com/sozelciyim/status/1879281478133334301 


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Campaign Management - Chat Engagement Window

Hi all - within Campaign Management we are setting up a series of chat flows. We have customised our engagement windows and added welcome screens, however, the pre-determined 'fields' available for us to display on the welcome screen are somewhat lim... Show more

Hi all - within Campaign Management we are setting up a series of chat flows. We have customised our engagement windows and added welcome screens, however, the pre-determined 'fields' available for us to display on the welcome screen are somewhat limited/restricted to 8 fields.

 

My question is two fold - is it possible to add custom fields, and if so, how would I then enable them to display within this section for us to be able to collect this information from our customers at the welcome screen? I've dabbled with variables with limited success thus far.


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Не работает виртуальная доска

__0-1733133953355.png

Есть варианты что можно сделать?
Пробовал: обновление обновления виндовс,драйвера видеокарты,переустановил,скачал старую версию,скачал новую версию.
С телефоном все работает, ошибка на ПК 

 

Virtual Agent does not understand question

Received acknowledgement of payment. Cannot sign in. Virtual Agent does not understand issue.  No response to "live chat" after over an hour talking with Virtual Agent.  It's like talking with a 3 year old. 

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Get Intent from Virtual Assistant Flow

We have a VA Chatbot setup and running but and we are looking to get the value of the Intent that gets selected, ideally to send via a HTTP Call block, for example we can read the Engagement ID vis this variable{{global_system.Engagement.engagementId... Show more

We have a VA Chatbot setup and running but and we are looking to get the value of the Intent that gets selected, ideally to send via a HTTP Call block, for example we can read the Engagement ID vis this variable

{{global_system.Engagement.engagementId}}

 

but we're wondering if there is an equivalent variable that holds the Intent selected by the 'Match Intent' block


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How to enable ZVA - Atlassian Integration

I am trying to follow these instructions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057618My goal is to use my confluence spaces as a knowledge base source for my zoom chatbot.I meet all prerequisites.I am instructed to:Sign ... Show more

I am trying to follow these instructions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057618
My goal is to use my confluence spaces as a knowledge base source for my zoom chatbot.
I meet all prerequisites.
I am instructed to:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management then Integrations.
  3. Click Add Integration then Atlassian.
  4. On the Add Atlassian Integration page, provide the following:
    • In the Name field, enter a display name for your connection.
    • Into the fields, Client ID and Client Secret, paste your client ID and client secret, respectively.
  5. Click Save.

In order to generate the required client Id and client secret from step 4 above, I need to 'configure an incoming link' in Atlassian/Confluence. https://confluence.atlassian.com/adminjiraserver/configure-an-incoming-link-1115659067.html

Of course, the first thing that the Atlassian/Confluence 'create link' form asks for when creating a 'Direct application link' is the Application URL. Presumably this is a zoom url, but I have no way of knowing what it might be based on these instructions/process.
Does anyone know how to complete this process?


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Add html or script to open zoom live chat activated by clicking a graphic in the body of content

Having issues trying to find a solution to just adding script or html to a button, text link or call to action in the body of website content that would then open up the zoom live chat.

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Simple Botflow Script not working

HI,

 

is there a documentation how to debug anything? And where can i see the debug output?

 

My problem is that even not s single line of code is working.

 

e.g.

log.debug("test"); 

fails with error.

 

 

thanks

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