Zoom Virtual Agent
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

What is Zoom Virtual Agent?

Zoom Virtual Agent is an AI chatbot solution that provides personalized help to your customers to enhance your team's productivity. Explore the Zoom Community's Recent Activity below to join the Zoom Virtual Agent conversation and connect with other members. If you're still looking for support, browse our Zoom Virtual Agent support articles or start a new discussion below!

Recent Activity

Samsung TV

I have a smart Samsung TV. I cannot find the Zoom app when I go to the search bar it does not come up. How do I install the Zoom app and have it stay there all the time

Cannot join Zoom with Facebook Portal now

After January 31st, the Zoom app will be removed from all Portal devices, and now, I cannot join Zoom by Portal. But Portal is a perfect device to use Zoom with good microphone and speaker. 

my screen looks bright

Soft colors such as pink and yellow that I draw on my screen do not appear on the opposite side. The colors of the application icons on my screen also look strange. Since I cannot add a photo, I am adding the link to my x.com post. If you look at the... Show more


Soft colors such as pink and yellow that I draw on my screen do not appear on the opposite side. The colors of the application icons on my screen also look strange.  Since I cannot add a photo, I am adding the link to my x.com post. If you look at the screenshot from there, you will understand better what I mean.  https://x.com/sozelciyim/status/1879281478133334301 


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Campaign Management - Chat Engagement Window

Hi all - within Campaign Management we are setting up a series of chat flows. We have customised our engagement windows and added welcome screens, however, the pre-determined 'fields' available for us to display on the welcome screen are somewhat lim... Show more

Hi all - within Campaign Management we are setting up a series of chat flows. We have customised our engagement windows and added welcome screens, however, the pre-determined 'fields' available for us to display on the welcome screen are somewhat limited/restricted to 8 fields.

 

My question is two fold - is it possible to add custom fields, and if so, how would I then enable them to display within this section for us to be able to collect this information from our customers at the welcome screen? I've dabbled with variables with limited success thus far.


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reply-icon Latest Reply - 

Не работает виртуальная доска

__0-1733133953355.png

Есть варианты что можно сделать?
Пробовал: обновление обновления виндовс,драйвера видеокарты,переустановил,скачал старую версию,скачал новую версию.
С телефоном все работает, ошибка на ПК 

 

Virtual Agent does not understand question

Received acknowledgement of payment. Cannot sign in. Virtual Agent does not understand issue.  No response to "live chat" after over an hour talking with Virtual Agent.  It's like talking with a 3 year old. 

reply-icon Latest Reply - 

Get Intent from Virtual Assistant Flow

We have a VA Chatbot setup and running but and we are looking to get the value of the Intent that gets selected, ideally to send via a HTTP Call block, for example we can read the Engagement ID vis this variable{{global_system.Engagement.engagementId... Show more

We have a VA Chatbot setup and running but and we are looking to get the value of the Intent that gets selected, ideally to send via a HTTP Call block, for example we can read the Engagement ID vis this variable

{{global_system.Engagement.engagementId}}

 

but we're wondering if there is an equivalent variable that holds the Intent selected by the 'Match Intent' block


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How to enable ZVA - Atlassian Integration

I am trying to follow these instructions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057618My goal is to use my confluence spaces as a knowledge base source for my zoom chatbot.I meet all prerequisites.I am instructed to:Sign ... Show more

I am trying to follow these instructions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057618
My goal is to use my confluence spaces as a knowledge base source for my zoom chatbot.
I meet all prerequisites.
I am instructed to:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management then Integrations.
  3. Click Add Integration then Atlassian.
  4. On the Add Atlassian Integration page, provide the following:
    • In the Name field, enter a display name for your connection.
    • Into the fields, Client ID and Client Secret, paste your client ID and client secret, respectively.
  5. Click Save.

In order to generate the required client Id and client secret from step 4 above, I need to 'configure an incoming link' in Atlassian/Confluence. https://confluence.atlassian.com/adminjiraserver/configure-an-incoming-link-1115659067.html

Of course, the first thing that the Atlassian/Confluence 'create link' form asks for when creating a 'Direct application link' is the Application URL. Presumably this is a zoom url, but I have no way of knowing what it might be based on these instructions/process.
Does anyone know how to complete this process?


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reply-icon Latest Reply - 

Add html or script to open zoom live chat activated by clicking a graphic in the body of content

Having issues trying to find a solution to just adding script or html to a button, text link or call to action in the body of website content that would then open up the zoom live chat.

reply-icon Latest Reply - 

Simple Botflow Script not working

HI,

 

is there a documentation how to debug anything? And where can i see the debug output?

 

My problem is that even not s single line of code is working.

 

e.g.

log.debug("test"); 

fails with error.

 

 

thanks

reply-icon Latest Reply -