Hello, everyone! I have recently upgraded my membership, in January. But yesterday I got a notification during the lesson that I have a 40 minute limitation, why is that? And now I see that I have a basic membership. Where should I write to solve this problem?

We have recently noticed that passcodes for meetings cannot be longer than nine characters. The documentation says system supports up to 99, we are not seeing that. Any passcode longer than 10 is invalid. Is anyone else experiencing the same behavior?

Relevant information:

• using web interface (zoom.us) as admin/owner.
• Happens in Chrome as well as Edge.
• same behavior in Zoom ver 5.14.6.
• No error code, it stops receiving/displaying input after tenth character.

Trying to take one employee's individual account to our company's Zoom business account. When go into account and walk through steps to link to an external account and enter admin email address for business account, I see an error, "Organization doesn't exist." I can't find anything online about this or why this is happening when I confirmed the email address. 

URGENT Please can somebody tell me how to contact a real person who will respond to an email? Zoom is sending me bills  for services which I do not have, to an email address which I no longer use. I cannot spend days and days of my time wading through FAQs, especially when there is nothing there which corresponds to my case. it must be possible to contact these people in some sort of sensible way. SOS. Thank you, Claireb3

Can anybody help? I have scheduled a meeting via my basic Zoom account, not realizing that it would cut out after 40mins. My company has a licensed account that I can use but I do not know how to switch the already shared meeting link from my basic account to the licensed account? Is this possible?

Hi. I had several paid zoom accounts for my organization, i was asked by one of my team mates to consolidate all those accounts under one main admin. now i did that, but i since those accounts were fully paid for, i was told by zoom support that my credit would be transferred to my main account. Now its been several days and i want to use that credit to purchase new licenses but I've not received any notification about where the credit went and how i can use it.

I need help with this urgently, please.