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Can you have payment processed emails sent to another email address?

castley
Newcomer
Newcomer

Is it possible to have the payment processed emails sent directly to our accounting department and not to me, the user on the Zoom account? Please say yes! How to do this?

1 ACCEPTED SOLUTION

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @castley,

 

This would require you to update the billing contact email on your account: 

Prerequisites for updating a billing contact

  • Account owner, admin, or role with billing permissions

How to update information for billing contacts

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Billing Information tab. 
  4. Click Edit next to the contacts you need to update.
  5. Update the contact information.
    Note: The Additional Email Addresses section allows you to include additional email addresses that will receive notifications when invoices are posted. Email addresses listed here will only receive notifications regarding newly posted invoices, while the Billing Contact and Sold To Contact will receive all billing-related notifications.
  6. Click Save Changes.

Note: If you are looking to update the billing address associated with your payment card, please do so in the Payment Method section and follow the instructions on how to update your payment method.

 

Support Article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067545#:~:text=How%20to%20update%....

 

If you need more assistance, please contact our billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.




If this helped, please remember to click on the "Accept as Solution" button below.

View solution in original post

2 REPLIES 2

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @castley,

 

This would require you to update the billing contact email on your account: 

Prerequisites for updating a billing contact

  • Account owner, admin, or role with billing permissions

How to update information for billing contacts

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Billing Information tab. 
  4. Click Edit next to the contacts you need to update.
  5. Update the contact information.
    Note: The Additional Email Addresses section allows you to include additional email addresses that will receive notifications when invoices are posted. Email addresses listed here will only receive notifications regarding newly posted invoices, while the Billing Contact and Sold To Contact will receive all billing-related notifications.
  6. Click Save Changes.

Note: If you are looking to update the billing address associated with your payment card, please do so in the Payment Method section and follow the instructions on how to update your payment method.

 

Support Article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067545#:~:text=How%20to%20update%....

 

If you need more assistance, please contact our billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.




If this helped, please remember to click on the "Accept as Solution" button below.

Bri
Moderator
Moderator

Hi @castley ! @Mr_Zoomtastic has provided the solution for you, so I've gone ahead and marked it as an accepted solution. Please let us know if you need any additional help! 


Bri
Zoom Community Team
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