cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Account downgraded to basic despite payment

ZBoj
Newcomer
Newcomer

‎2024-03-27 08:23 AM

Hi I’m looking for advice as I have contacted Zoom numerous times and just gets the same response which does not address the issue. 

I paid to renew my Pro subscription at the end of January, before my contract expired. Despite this Zoom downgraded my account. The payment shows on my account as a credit less £9 or so. Each time I contact Zoom they just say renew my account. They ignore the £146 credit on my account. I have tried to renew my account but when I do so it does not credit me the £146 so I do not want to renew until the £146 is credited or refunded, but Zoom are ignoring correspondence sent via their help line. 

Advice as how to resolve this is much appreciated.

0 Likes
0 REPLIES 0