Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.

Register now
community.title
  • Products

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Learn more

    Workplace

    Communication
    • Meetings
    • Team Chat
    • Phone
    • Mail & Calendar
    • Scheduler
    Productivity
    • Docs
    • Whiteboard
    • Clips
    • Tasks
    Apps & Integration
    • App Marketplace
    Spaces
    • Rooms
    • Workspace Reservation
    • Digital Signage
    • Visitor Management
    Employee Engagement
    • Workvivo

    Business Services

    Customer Care
    • Contact Center
    • Virtual Agent
    • Workforce Engagement
    Sales
    • Revenue Accelerator
    Marketing
    • Events
    • Sessions
    • Webinars
    Ecosystems
    • APIs & SDKs
    • Workflow Automation
    Discover all products Plans & Pricing
  • Solutions
    By industry
    • Education
    • Financial Services
    • Government
    • Healthcare
    • Manufacturing
    • Retail
    • Frontline
    By audience
    • Small and Midsize businesses
    Enterprise
    • IT Professionals
    • Customer Experience
    • Sales and Revenue
    • Facilities
    • Marketing and Events
    For developers
    • Video SDK
    • Meeting SDK
    • App Marketplace
    • APIs
    • Webhooks
    • Zoom Apps
    • Developer Solutions
    For partners
    • Partner Solutions
    • Find a Partner
    • Become a Partner
    • Partner Portal
    • Partner Learning Center
    Plans & Pricing
  • Resources
    Explore
    • Zoom Blog
    • Resource Library
    • Webinars & Events
    • Customer Stories
    • Zoom Trust Center
    Connect & learn
    • Zoom Community
    • Learning Center
    • How-to Videos
    • Customer Success Hub
    Hardware & services
    • Global services
    • Hardware options
    • Customer Managed Key
    Support
    • Customer Support
    • Premier Support
    • Developer Support
    • Premier Developer Support
    Download the Zoom app

    Keep your Zoom app up to date to access the latest features.

    Download Center Download the Zoom app
    Zoom Virtual Backgrounds

    Download hi-res images and animations to elevate your next Zoom meeting.

    Browse Backgrounds Zoom Virtual Backgrounds
  • Plans & Pricing
  • Join
    • Join by Meeting ID
    • Public Event List
  • Host
    • Screen Share Only
    • With Video On
    • With Video Off
  • Sign In
  • Product Forums

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Zoom AI Companion
    Zoom Workplace
    • Meetings
    • Team Chat
    • Phone System
    • Mail & Calendar
    • Scheduler
    • Docs
    • Whiteboard
    • Clips
    • Notes
    • Marketplace
    • Rooms and Workspaces
    • Workspace Reservation
    • Tasks

    Business Services

    • Contact Center
    • Virtual Agent
    • Revenue Accelerator
    • Events and Webinars
    • Sessions
    All Products
  • User Groups
    Zoom Logo

    Community User Groups

    User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.

    Programs

    • Community Champions
    • Zoom Education Ambassador Program

    Location and Language

    • India
    • Japan
    • Australia and New Zealand

    Industry

    • Education
    • Healthcare
    • Zoom Events & Sessions Experts
    View all user groups
  • Help & Resources
    Zoom Logo

    Community Help

    Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.

    All Support

    • Zoom Support
    • Zoom Status
    • Submit Feedback
    • Billing & Account Management

    Community Resources

    • Community Center
    • Rewards & Recognition
    • Social Corner
    • Community Champion Program
    • Customer Success Forum
    • OnDemand Learning
  • Events
    Zoom Logo

    Community Events

    The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.

    Community Events

    • Zoomtopia
    • Work Transformation Summit
    • Customer Success Events
Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Zoom
  • Community Resources
  • Billing & Account Management
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Subscribe to RSS Feed
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Getting Started
  • Getting Started Guide
  • Community Terms and Guidelines
Topics
  • Account Access 571
  • Admin 399
  • Agent & Supervisor Experience 18
  • Analytics and Reports 13
  • Best Practices 2
  • Billing & Invoices 930
  • Customer Stories 79
  • Customer Success Stories 3
  • Desk phones and devices 1
  • Education 5
  • Financial Services 4
  • Meeting Features 5
  • Messaging features 3
  • Other 633
  • Payment Methods 271
  • Recordings 1
  • Settings & Configuration 10
  • Setup and Configuration 5
  • Subscriptions 629
  • Upgrade Account 349
  • User & Role Administration 60
  • Workforce Management 1
  • Zoom Virtual Agent 28
Weekly Leaderboard
User Count
Mandel
Community Champion | Employee Mandel
5
S_K
Community Champion | Employee S_K
3
View all

Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

Still looking for support?

  • Get started with the basics of billing and account management
  • Or, start a new community discussion

Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

Show less

Posted in Billing & Account Management
  • 1.1K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 2 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Posted in Billing & Account Management
  • 1.1K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 2 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Meeting Reports with ScreenSharing Data

I'm trying to run a report from our account. I need the report to show all participants in the meeting and who shared their screen during the meeting. When I'm in reports and select the correct meeting, there is an option to pull the data I want to s... Show more

I'm trying to run a report from our account.  I need the report to show all participants in the meeting and who shared their screen during the meeting.  When I'm in reports and select the correct meeting, there is an option to pull the data I want to see.  One of the options is screen sharing.  I select this option, generate the report, and the data for screen sharing doesn't pull to the report.  We were Zoom Bombed, and I'd like to see if I can discover who did it.


Show less

Posted in Billing & Account Management
  • 270 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-20
Posted in Billing & Account Management
  • 270 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-20
IDAOffice
By IDAOffice
• Newcomer
reply-icon Latest Reply -  2025-05-21

Borrar Tarjeta de Credito

Buen día. Se debe eliminar la tarjeta de crédito de la configuración de zoom. Por las políticas internas solo debe usarse para el pago del servicio anual, pero NO puede estar ligada a la cuenta de zoom, NO se requiere cambiarla por otra tarjeta, solo... Show more

Buen día.

 

Se debe eliminar la tarjeta de crédito de la configuración de zoom. 

Por las políticas internas solo debe usarse para el pago del servicio anual, pero NO puede estar ligada a la cuenta de zoom, NO se requiere cambiarla por otra tarjeta, solo borrarla de la configuración. 

 

Aclaro que no se desea borrar la cuenta, solo la información de la tarjeta de crédito.

 

 

Gracias

 


Show less

Posted in Billing & Account Management
  • 16.2K Views
  • 17 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 4 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-04-06
Posted in Billing & Account Management
  • 16.2K Views
  • 17 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 4 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-04-06
CECIMIN-SAS
By CECIMIN-SAS
• Newcomer
reply-icon Latest Reply -  2025-05-19

Zoom subscription renewal discount

Before my Zoom subscription was canceled near the end, there was a discount right before it was canceled, but it was gone before I could use it. I would like to continue the subscription using the same pro upgrade and discount on the account I have c... Show more

Before my Zoom subscription was canceled near the end, there was a discount right before it was canceled, but it was gone before I could use it. I would like to continue the subscription using the same pro upgrade and discount on the account I have canceled now. thank you


Show less

Posted in Billing & Account Management
  • 271 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-09
Posted in Billing & Account Management
  • 271 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-09
Maes
By Maes
• Newcomer
reply-icon Latest Reply -  2025-05-19

환불요청 드립니다.

안녕하세요, Zoom 고객센터 담당자님.

저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.

해당 결제는 2025년 5월 10일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.
계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.

필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.
감사합니다.

Posted in Billing & Account Management
  • 417 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-11
Posted in Billing & Account Management
  • 417 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-11
hangeullim
By hangeullim
• Newcomer
reply-icon Latest Reply -  2025-05-19

Re: Zoom Community Takes Home the 2025 CMX Community Industry Award! 🎉

Hello dear, my name is Faris Saleem and I want to make a complaint. I had purchased a Zoom meeting plan which cost $159.90 which is 45,387 Pakistani rupees. And you should have taken the same amount. While a lot of money has been deducted from my acc... Show more

Hello dear, my name is Faris Saleem and I want to make a complaint. I had purchased a Zoom meeting plan which cost $159.90 which is 45,387 Pakistani rupees. And you should have taken the same amount. While a lot of money has been deducted from my account in addition to $159.90, so I request you to consider my complaint and refund me the extra charges. Thank you.
My zoom meeting email Address: ***********


Show less

Posted in Billing & Account Management
  • 419 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-10
Posted in Billing & Account Management
  • 419 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-10
zoomtam4
By zoomtam4
• Newcomer
reply-icon Latest Reply -  2025-05-19

Pro Account is not active, despite it is paid

I bought the Pro Account and paid it (with Apple Pay) but I used my "normal" Account and not the Apple-ID-Account (I only have one Zoom Account). Now in the Zoom Account it only shows the Baisc Account. So what can I do? I paid the Pro Version and at... Show more

I bought the Pro Account and paid it (with Apple Pay) but I used my "normal" Account and not the Apple-ID-Account (I only have one Zoom Account). Now in the Zoom Account it only shows the Baisc Account. So what can I do? I paid the Pro Version and atm can only use the basic version.

 

Thank you very much for your help!


Show less

Posted in Billing & Account Management
  • 275 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-08
Posted in Billing & Account Management
  • 275 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-08
deniluna
By deniluna
• Newcomer
reply-icon Latest Reply -  2025-05-19

Subscription refund

My wife had to have a work call in Zoom.She never uses it, but once had to use it. She got the app, she agreed to some free trial, but didnt cancel it.Next thing we know, Zoom has charged her the maximum yearly subscription of 169.99€ We see it as ve... Show more

My wife had to have a work call in Zoom.
She never uses it, but once had to use it. She got the app, she agreed to some free trial, but didnt cancel it.
Next thing we know, Zoom has charged her the maximum yearly subscription of 169.99€ 
We see it as very, very unfair. It could be a monthly subscription and she would just cancel it and live with this error, but 169.99€ is very unfair.
And you cant get in touch with anyone, but a bot, that goes on about non refundable policies.
Zoom might aswell just charge 100 year subscription because she agreed to free trial. 


Show less

Posted in Billing & Account Management
  • 310 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-12
Posted in Billing & Account Management
  • 310 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-12
Marks11
By Marks11
• Newcomer
reply-icon Latest Reply -  2025-05-19

Payment not processing

My payment always has show this when I get to Place Order
An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613)

 

@Bri

Posted in Billing & Account Management
  • 200 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-14
Posted in Billing & Account Management
  • 200 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-14
ayos
By ayos
• Newcomer
reply-icon Latest Reply -  2025-05-19

Portugal 21-RFI Form and Residence Certificate

Dear Sir/madamIn order to apply the Convention to avoid double taxation between countries, werequest that you send us the form below filled with your company information, sothat payments made are exempt from withholding tax.In addition, we also reque... Show more

Dear Sir/madam


In order to apply the Convention to avoid double taxation between countries, we
request that you send us the form below filled with your company information, so
that payments made are exempt from withholding tax.
In addition, we also request a residence certificate of the entity for the fiscal year 2025.

 

chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://info.portaldasfinancas.gov.pt/pt/apoio_contribuinte/modelos_formularios/convencoes_dupla_trib_internacional/Documents/RFI_21_uk.pdf

 

 

Kind regards,

Accounting department

Shanil Vergi


Show less

Posted in Billing & Account Management
  • 227 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-15
Posted in Billing & Account Management
  • 227 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-15
Financeiro
By Financeiro
• Newcomer
reply-icon Latest Reply -  2025-05-19

줌 결제취소 처리와 환불처리 요청합니다.

줌 사용 관련해서 취소를 해 달라고 챗봇상담했ㅅ브니다.결제가 자동으로 연장되는지 몰랐습니다.4월부터사용하지않았으며 이를 취소해 달라고 상담했고 취소된 줄 알았습니다. 해지 신청이 어디 있는지 몰랐고 상담으로 해결된 줄 알았습니다. 또 결제가 요청이 오길래 다시 뒤져서 해지했고 이전에 사용은 안 했기에 환불 신청 까지 했습니다. 4월부터 사용 내역 없으며 이를 환불 해 주시길 바랍니다.2025. 05. 07 14:28:51 0503_ZOOM 26... Show more

줌 사용 관련해서 취소를 해 달라고 챗봇상담했ㅅ브니다.

결제가 자동으로 연장되는지 몰랐습니다.
4월부터사용하지않았으며 이를 취소해 달라고 상담했고 취소된 줄 알았습니다.
 
해지 신청이 어디 있는지 몰랐고 상담으로 해결된 줄 알았습니다.
 
또 결제가 요청이 오길래 다시 뒤져서 해지했고 이전에 사용은 안 했기에 환불 신청 까지 했습니다.
 
4월부터 사용 내역 없으며 이를 환불 해 주시길 바랍니다.

2025. 05. 07 14:28:51 0503_ZOOM 26,317원이 결제되어 있습니다. 이 금액을 환불 해 주세요.
 
영어를 못해 한글로 씁니다.

Show less

Posted in Billing & Account Management
  • 384 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-07
Posted in Billing & Account Management
  • 384 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-05-07
shesswan0726
By shesswan0726
• Newcomer
reply-icon Latest Reply -  2025-05-19
  • « Previous
    • 1
    • …
    • 6
    • 7
    • 8
    • …
    • 370
  • Next »

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
  • About
    • Zoom Blog
    • Customers
    • Our Team
    • Careers
    • Integrations
    • Partners
    • Investors
    • Press
    • Sustainability & ESG
    • Zoom Cares
    • Media Kit
    • How To Videos
    • Developer Platform
    • Zoom Ventures
    • Zoom Merchandise Store
  • Download
    • Zoom App
    • Zoom Rooms App
    • Outlook Plug-in
    • Zoom Rooms Controller
    • Browser Extension
    • iPhone/iPad App
    • Android App
    • Zoom Virtual Backgrounds
  • Sales
    • 1.888.799.9666
    • Contact Sales
    • Plans & Pricing
    • Request a Demo
    • Webinars and Events
    • Zoom Experience Center
  • Support
    • Test Zoom
    • Account
    • Support Center
    • Learning Center
    • Feedback
    • Contact Us
    • Accessibility
    • Developer Support
    • Privacy, Security, Legal Policies, and Modern Slavery Act Transparency Statement
  • Language
      • English
      • Español
      • Deutsch
      • 繁體中文
      • 简体中文
      • Français
      • Português
      • 日本語
      • Русский
      • Italiano
      • 한국어
      • Bahasa Indonesia
      • Tiếng Việt
      • العربية
      • Nederlands
      • ไทย
      • Türkçe
      • Svenska
      • Polski
    • Blog
    • LinkedIn
    • Twitter
    • Youtube
    • Facebook
    • Instagram
  • Copyright ©2025 Zoom Communications, Inc. All rights reserved.
  • Terms
  • Privacy
  • Trust Center
  • Acceptable Use Guidelines
  • Legal & Compliance
  • Do Not Sell/Share My Personal Information
  • Cookie Preferences
  • Employee Login
Powered by Khoros