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Zoom's Auto-Renewal Unfair Practices

MSumner
Newcomer
Newcomer

‎2025-11-26 08:09 AM

Just wanted to come here to highlight Zoom's unfair auto-renewal practices. Seems like I am not the only one. Beware if you are entering a contract, Zoom will set the contract as auto-renew. You won't be able to stop it at anytime and you will be forced to pay for  the whole year. Their T&Cs actually say that Zoom will send you a notification prior to auto-renewal. I never received the notification, disputed payment as breach of contract and asked to be put in touch with the complaints department. Their communication is a joke, they take forever to reply (it's 8 months of back and forth emails with a chatbox). The result? I couldn't even find instructions to deactivate autorenew so it all ended with Zoom having to do this for me. The system is purposefully hard so that Zoom can profit and take advantage from its users. A very good platform but 0 stars from a customer service level from me. Bye Zoom, hello Teams.

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