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Billing & Account Management Support

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

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  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! Please refund

I would like a refund for my automatically charged Zoom Pro subscription. I didn't want to renew it because I didn't use it much for a year, but it was automatically charged. I would like a refund for the payment made on November 12, 2025.

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2025-11-12
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2025-11-12
polimmanuel
By polimmanuel
• Newcomer
reply-icon Latest Reply -  2025-11-21

Resolved! Zoom auto renewed and I want a refund

Hi, I needed Zoom pro last year but haven’t used it for ages. Just seen that it auto renewed and at a 50% price hike, but I didn’t get an email to check if I still wanted it, or warning of price hike. I believe there’s a 14 day cooling off period so ... Show more

Hi,

 

I needed Zoom pro last year but haven’t used it for ages. Just seen that it auto renewed and at a 50% price hike, but I didn’t get an email to check if I still wanted it, or warning of price hike. I believe there’s a 14 day cooling off period so I would like to cancel my subscription and to receive a full refund. How do I do this? I can only seem to talk to bots.

 

Thanks


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2025-11-12
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2025-11-12
Nat_boo
By Nat_boo
• Newcomer
reply-icon Latest Reply -  2025-11-21

(free account) opened win10 app leads to automatic browser opening --> upgrade plan -> checkout page

What is going on here? i just opened the windows app (after a few weeks or months) and suddenly - a second after the app was open (i didn't click on anything)- my internet browser opens, diretly leading me to a checkout page (all official, doesn't lo... Show more

What is going on here? 
i just opened the windows app (after a few weeks or months) and suddenly - a second after the app was open (i didn't click on anything)- my internet browser opens, diretly leading me to a checkout page (all official, doesn't look like fake) to buy a yearly plan for round a bout 150usd!
What the hell is going on??
Did something change here? Will zoom keep on working for free?
I have an important meeting tomorrow and just wanted to see if the app needs an update or so. didn't expect this - it's very irritating.

To be clear: i never clicked on something. I just openend the app. and no, i for sure didn't click on "upgrade" or "buy a plan" or anything like that.
I'm confused: Can i just participate in a meeting tomorrow or am I restricted with my "free" basic account, in a way that I can't even take part in meetings?

When I just open a (free) windows app I don't expect randomly opening a browser asking me to buy something.
this is weird.

Thanks in advance.
Best
Y


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2025-11-18
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2025-11-18
ysr
By ysr
• Newcomer
reply-icon Latest Reply -  2025-11-21

Resolved! cancel the refund requests.

 

I've requested refund my account via e-mail, etc.

But, I checked that there is no problem.

so I will keep this account.  (no refund)

 

thx

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2025-11-17
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2025-11-17
뉴스쿨
By 뉴스쿨
• Newcomer
reply-icon Latest Reply -  2025-11-21

Cannot Cancel Special Account

I am writing to you all to pay attention when signing up for Zoom business account through the sales department. We have had our zoom pro and phone account for over 2 years. We recently changed to a different platform and have been trying for TWO WEE... Show more

I am writing to you all to pay attention when signing up for Zoom business account through the sales department. We have had our zoom pro and phone account for over 2 years. We recently changed to a different platform and have been trying for TWO WEEKS to cancel our account. I have opened tickets and tried to escalate and called billing and called sales. After the initial year, our sales executive was never heard from again. Never heard from any sales account person from Zoom. Now, trying to cancel and cannot get anyone to follow through. Sales says needs to be renewal specialist. Renewal specialist says its billing. Billing says its sales. Terrible service. BE AWARE! 


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2025-11-12
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2025-11-12
NS10
By NS10
• Newcomer
reply-icon Latest Reply -  2025-11-21

Brought wrong plan

Hi,

 

I bought the plan for this account and then realized I had annual plan for a different account. I would like to refund for the monthly plan,. 

 

Thanks,

Jeson

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2025-11-12
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2025-11-12
jesondong
By jesondong
• Newcomer
reply-icon Latest Reply -  2025-11-21

Resolved! 최근 결제된 Zoom 구독 Pro 요금제에 대한 환불을 요청드립니다.

안녕하세요, Zoom 고객센터 담당자님.

저는 --- 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.

해당 결제는 2025년 10월 16일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.
계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.

필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.
감사합니다.

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2025-10-16
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2025-10-16
xsouwd
By xsouwd
• Newcomer
reply-icon Latest Reply -  2025-11-19

My account is wrongly listed as Basic when I pay for pro

Every month I pay £16.79 for a Zoom pro account and up to last Sunday I have been able to host meetings of 3 hours in length. Today I had to cancel a meeting as my access was limited to 40 minutes as it is now listed as basic. The virtual agent was u... Show more

Every month I pay £16.79 for a Zoom pro account and up to last Sunday I have been able to host meetings of 3 hours in length. Today I had to cancel a meeting as my access was limited to 40 minutes as it is now listed as basic. The virtual agent was useless as I was just repeatedly informed that I must have violated service conditions. I have invoices emailed to me to say my payment has been processed including 7th October. I have personal ID and meeting pass code but virtual agent says only basic account. I have not even been able to submit a request to support. Has anyone else had this problem and if so how did they resolve it please?


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2025-10-29
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2025-10-29
MavisEllen
By MavisEllen
• Newcomer
reply-icon Latest Reply -  2025-11-19

現在のプランと請求、または無料プランへ変更について教えてください

あまり使わないので無料プランに戻したかったので、有効期限の最終日(7月31日)に自動更新を停止、という処理をしました。現在はプロサービス有効日2023.731、自動更新停止されました。次回の請求日2024.731となっています。また保留中のプラン、サービス有効日2024・731となっています。請求については未払い請求なし、請求日2023.7.31、回収済みとなっています。金額は年払いでホワイトボードの分も入っています。いつ申し込んだのかわかりませんが、(こちらも自動更新は停止にしています)。自分... Show more

あまり使わないので無料プランに戻したかったので、有効期限の最終日(7月31日)に自動更新を停止、という処理をしました。現在はプロサービス有効日2023.731、自動更新停止されました。次回の請求日2024.731となっています。また保留中のプラン、サービス有効日2024・731となっています。請求については未払い請求なし、請求日2023.7.31、回収済みとなっています。金額は年払いでホワイトボードの分も入っています。いつ申し込んだのかわかりませんが、(こちらも自動更新は停止にしています)。
自分の現在のプランは、無料プランなのかなと思ってみたのですが、自分の現在のプランはビジネスプロの表示です。これはまた一年継続しているということでしょうか?2024.731まで。プロの契約でしょうか。もし一年契約を月契約にして残りの月の分は月割りで返金されたりするのでしょうか。ホワイトボードについても使ったこともなくどうしてセットされたか。。どう解除するかわかりません。質問が多くてすいませんが、分かる箇所だけでもお答えいただけたら幸いです。


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2023-08-07
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2023-08-07
めろんぱん
By めろんぱん
• Newcomer
reply-icon Latest Reply -  2025-11-18

Resolved! I would like to request a refund.

Hello. I have cancelled my Zoom subscription 2025. I would like to request a refund.

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2025-04-09
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2025-04-09
africa0179
By africa0179
• Explorer
reply-icon Latest Reply -  2025-11-18
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