i have cancelled the zoom phone subscription but the billing invoice was generated and i don't have money to pay because of it the transaction has been declining.

I was about to cancel the subscription before hand but slipped from my mind and it got charged and it's been 10-15 days now.

I don't want to be a defaulter but need to clear the outstanding payment somehow.

Is there any way zoom could assist in this regard?

Hi, do any of you know how to contact support (not a bot) or change the billing period? Had my account cancelled due to personal circumstances in January 2025, Renewed in April 2025, but billed from January 2025. Can anyone help to reset the billing period? thanks

Hi there

Can anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed and paid each month. 

I can't seem to get hold of anyone who can help me sort this out.

Thank you!

Carla

Hi, I'd like to buy the Zoom-phone - US & Canada Unlimited package. When I proceed to checkout, I'm asked to enter Business Size, Business  Headquarters Country Region, and Address. My question is, do I need a registered business to buy this package? Is there a way to buy it as an individual and not as a business?

I can't seem to find help for this topic, nor from the useless bot chat agent. I'm logged in with my Zoom meeting account. But when I go to the careers site https://careers.zoom.us/me, it doesn't recognize my login. I've applied before and have an account, but it keeps asking me to sign in. Is this the same log in? If so, why does it keep asking me to sign in?

I have a screenshot, but I can't upload it here, apparently.

• I click Sign in, it goes to the meeting site. I'm not logged in to the careers site. I sign in and it takes me to the meeting site.
• When I click Sign Up, it takes me to the meeting site, again.  I can't access my candidate info.