I’m writing to seek your assistance with an issue regarding my Zoom Pro subscription. I have an active monthly subscription purchased through my Apple ID, and it correctly appears as valid in my Apple account settings. However, after being unexpectedly disconnected from a meeting, I’m no longer able to access Pro features within the Zoom application on my device. The app does not recognize my subscription and behaves as if I’m on a free plan.

I’ve already tried the following troubleshooting steps:

• Signed out and back into the Zoom app using the same email linked to my Apple subscription.
• Restarted the device.
• Ensured I’m logged into the Zoom app with the Apple ID used for the purchase.

Despite these efforts, the subscription still isn’t active in the app. Could you please help me understand what might be causing this discrepancy and how to restore access to my paid features?

Hello, My Zoom subscription was automatically renewed, and I was charged without my intention. I did not plan to continue the subscription, and this payment was unintended. Since the renewal date, I have not used the service at all. Could you please cancel the subscription and issue a refund?

Thank you for your help.

Hi

Does anybody know where I send an email to complain about poor service from a human on the chatbot?

I went round 4 people in 90 minutes and the last salesperson sent me back to billing without exploring my needs.

Any help would be appreciated.

Cheers