Dear Zoom Support Team,

I am writing to request a refund for a recent charge on my Zoom Pro subscription associated with the account ***********.

The payment was processed on November 1, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.

Please let me know if you need any additional information to process this request. Thank you for your assistance.

Sincerely,
Dongkyu Lee

Why is contacting customer support so difficult on a basic account? It's limited to FAQs (articles), Live Chat (bots) that direct to articles (FAQs), and here (community).

[Account Issues]

My current account is new; the previous account lost its authentication key and backup codes. I've tried contacting the support center but have been unsuccessful.

Help Center (Articles)

Explains that to disable 2FA for forgetting password then creating a new password then after entering the 2FA verification section there will be an option to disable (but there is no such option)

Live Chat (Bot)

Directed according to the article I explained earlier & contacted via ticket (but this applies only to paid users) after I logged into the account.

Community 

My last option was to try to contact the community center by creating a new account.

[Problem solving experiment]

What I'm currently doing is just creating a new account with a new email and then asking here, is there no other option other than creating a new account? If the old account has lost its authentication key and forgot to save the backup code, what do you think? Thank you very much to those who contributed to answer my question

My team only needs a Zoom account for one year.

It does not seem possible to turn off auto-renew, so we are thinking to cancel and just let the account run out at the end of the 12-month period for which we have paid.

I can find no clear answer as to whether cancellation is effective immediately or whether we can continue using the account until our paid period has ended. The documentation seems to say that we will lose access to recordings immediately.

I have tried to reach a Zoom account manager without success. Can anyone tell me whether cancelling our account will just effectively turn off auto-renew or whether we would lose access immediately?

Thank you so much