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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Waiver of the subscription invoice after it has been generated

i have cancelled the zoom phone subscription but the billing invoice was generated and i don't have money to pay because of it the transaction has been declining.I was about to cancel the subscription before hand but slipped from my mind and it got c... Show more

i have cancelled the zoom phone subscription but the billing invoice was generated and i don't have money to pay because of it the transaction has been declining.

I was about to cancel the subscription before hand but slipped from my mind and it got charged and it's been 10-15 days now.

I don't want to be a defaulter but need to clear the outstanding payment somehow.

Is there any way zoom could assist in this regard?


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2025-03-26
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2025-03-26
muneebsial
By muneebsial
• Newcomer
reply-icon Latest Reply -  2025-04-30

Resolved! Subscription Refund

Good morning.Are we able to get a refund on our latest renewal please.We haven't used the Work Place Pro Annual Plan (x1) for a while, we meant to cancel but couldn't see how to and it has now auto renewed yesterday.I appreciate you have terms but we... Show more

Good morning.

Are we able to get a refund on our latest renewal please.

We haven't used the Work Place Pro Annual Plan (x1) for a while, we meant to cancel but couldn't see how to and it has now auto renewed yesterday.

I appreciate you have terms but we can't really afford to pay for something we no longer use. The product is great but our business has changed.

I can obviously provide a/c details.

 

Regards

M

 


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2025-03-31
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2025-03-31
MH_CMJ
By MH_CMJ
• Newcomer
reply-icon Latest Reply -  2025-04-30

About Payment

Hi all,

 

My bill already past overdue, it takes around 1 week for my company to process the payment. May I know if I still can use my account normally until the next renewal?

 

Thank you.

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2025-04-24
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2025-04-24
SUC1
By SUC1
• Newcomer
reply-icon Latest Reply -  2025-04-30

How to change billing period on zoom?

Hi, do any of you know how to contact support (not a bot) or change the billing period? Had my account cancelled due to personal circumstances in January 2025, Renewed in April 2025, but billed from January 2025. Can anyone help to reset the billing ... Show more

Hi, do any of you know how to contact support (not a bot) or change the billing period? Had my account cancelled due to personal circumstances in January 2025, Renewed in April 2025, but billed from January 2025. Can anyone help to reset the billing period? thanks


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2025-04-27
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2025-04-27
YrAb
By YrAb
• Newcomer
reply-icon Latest Reply -  2025-04-30

Paying for pro but account says basic

Hi thereCan anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed a... Show more

Hi there

Can anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed and paid each month. 

I can't seem to get hold of anyone who can help me sort this out.

Thank you!

Carla


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2025-04-29
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2025-04-29
Carla10
By Carla10
• Newcomer
reply-icon Latest Reply -  2025-04-30

Resolved! How to reset password when you forgot your old password

How to reset password when you forgot your old password

Posted in Billing & Account Management
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2023-03-23
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2023-03-23
limmy
By limmy
• Newcomer
reply-icon Latest Reply -  2025-04-29

lost password

a friend tried to register zoom. Her computer recognized that she had already registered, but she didn't remember her PW. She can't change it, because she's asked to give the old one... How can I help her? Thank you

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2025-01-21
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2025-01-21
Nat70
By Nat70
• Newcomer
reply-icon Latest Reply -  2025-04-29

Resolved! Coupon

Does anyone have a coupon code for a yearly subscription? Not a new subscription. 

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2025-04-26
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2025-04-26
Froggy
By Froggy
• Newcomer
reply-icon Latest Reply -  2025-04-28

Do I need a registered business? Zoom-phone US and Canada Unlimited

Hi, I'd like to buy the Zoom-phone - US & Canada Unlimited package. When I proceed to checkout, I'm asked to enter Business Size, Business Headquarters Country Region, and Address. My question is, do I need a registered business to buy this package? ... Show more

Hi, I'd like to buy the Zoom-phone - US & Canada Unlimited package. When I proceed to checkout, I'm asked to enter Business Size, Business  Headquarters Country Region, and Address. My question is, do I need a registered business to buy this package? Is there a way to buy it as an individual and not as a business?


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2025-04-21
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2025-04-21
DjoMih
By DjoMih
• Newcomer
reply-icon Latest Reply -  2025-04-28

my zoom log in doesn't work on the zoom careers site

I can't seem to find help for this topic, nor from the useless bot chat agent. I'm logged in with my Zoom meeting account. But when I go to the careers site https://careers.zoom.us/me, it doesn't recognize my login. I've applied before and have an ac... Show more

I can't seem to find help for this topic, nor from the useless bot chat agent. I'm logged in with my Zoom meeting account. But when I go to the careers site https://careers.zoom.us/me, it doesn't recognize my login. I've applied before and have an account, but it keeps asking me to sign in. Is this the same log in? If so, why does it keep asking me to sign in?

I have a screenshot, but I can't upload it here, apparently.

  • I click Sign in, it goes to the meeting site. I'm not logged in to the careers site. I sign in and it takes me to the meeting site.
  • When I click Sign Up, it takes me to the meeting site, again.  I can't access my candidate info.

 


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2025-04-22
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2025-04-22
sophsterm
By sophsterm
• Newcomer
reply-icon Latest Reply -  2025-04-28
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