My option for currency change is greyed out

[KabeerHusain]

Earlier there was not Indian currency available so I used US currency for bill payment. But now when I try to change the currency the tab for currency is greyed out and I am not able to change it to Indian rupees. Please help me change this

[mhart]

Were you able to get any response from ZOOM on this? I have the same problem with my account being setup with USD even though I have put down a Canadian address.

[Giegie]

Let me take over

[Medifutura]

 Any Solutions?

[Mani1]

Any help on this ?

[kisekirecord]

same problem ¥!how did you fix it?

[KabeerHusain]

When asked they didn't have any idea at first. But at last found a method. For this you need to delete your current zoom account and then sign up again.

[ednew911]

Are you using an online account (purchased online)? If yes, there are two things you need to check.

1. Ensure that you change your SOLD TO ADDRESS Country is set to INDIA

2. Ensure that you are not on VPN and that your IP address should reflect and INDIA location (Geolocation tagging). https://www.iplocation.net/

If you are on a plan that was QUOTED by a sales representative or account executive, reach out to them so they can assist you on changing your currency.

NOTE: You can only change currency once for the entire life of the account.

[ednew911]

Are you using an online account (purchased online)? If yes, there are two things you need to check.

1. Ensure that you change your SOLD TO ADDRESS Country is set to INDIA

2. Ensure that you are not on VPN and that your IP address should reflect and INDIA location (Geolocation tagging). https://www.iplocation.net/

If you are on a plan that was QUOTED by a sales representative or account executive, reach out to them so they can assist you on changing your currency.

NOTE: You can only change currency once for the entire life of the account.