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Pinned Posts

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  • 0 Replies
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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Cannot Update Account Email

I recently changed jobs, and can no longer access the email that is associated with my paid zoom account. When I try to update the account email under my profile, It requires me to confirm the email change by going to the original email i can no long...

2023-05-24
|
Posted in Billing & Account Management
Latest Reply 2023-05-24
abdmortgages by abdmortgages • Listener
  • 99 Views
  • 1 replies
  • 0 likes

Resolved! [Request Closed] Our school needs to cancel subscription for 9 unused accounts and reavtive 1 accou

Good Morning We are still waiting for your support to cancel the following accounts as we can't. We need you to take this action Please Cancel the subscription for the following zoom accounts as soon as possible igtest1@gmail.com *********** ********...

2023-05-23
|
Posted in Billing & Account Management
Latest Reply 2023-05-24
hebaSanea367 by hebaSanea367 • Listener
  • 117 Views
  • 1 replies
  • 0 likes

Billing & Account Management Topics Cleanup

The Billing and Account Management board serves as a designated space for community users to seek assistance on matters pertaining to account access, billing and invoicing, subscriptions, payment methods, and other administrative-related topics. This...

Bri_0-1680208746997.png
2023-03-30
|
Posted in Billing & Account Management
Latest Reply 2023-05-23
Bri by Bri • Zoom Moderator
  • 1001 Views
  • 2 replies
  • 5 likes

Account details

I may have screwed up my Zoom account. I have a paid account but on some meetings it limits them to 45 minutes. Is there a way to see all my account settings so I can figure out what is going on? Thanks

2023-05-22
|
Posted in Billing & Account Management
Latest Reply 2023-05-23
Medic433 by Medic433 • Listener
  • 93 Views
  • 1 replies
  • 0 likes

Removing SSO and Changing Associated Email Addresses

We have recently been purchased by another company. We will be getting rid of our email server/service and will need to change the email associated with our users' Zoom accounts. I have looked through various help files, I see where to disable SSO bu...

2023-05-23
|
Posted in Billing & Account Management
Latest Reply 2023-05-23
JeannieGrant by JeannieGrant • Listener
  • 177 Views
  • 1 replies
  • 0 likes

CHANGE PROFILE ON SAMSUNG BASIC ACCOUNT

I need to know if it´s possible to change my e-mail and password of my zoom account ( I just downloaded the new version) on my phone. I have a Basic ( free) account and I don´t wanna change to Pro, I just want to change to another e-mail

2023-05-16
|
Posted in Billing & Account Management
Latest Reply 2023-05-23
subpereira by subpereira • Listener
  • 229 Views
  • 1 replies
  • 0 likes

troubel logging in

I have problem signing in. System says there was security issue it will send me a code. after sending a code i copy it and put it on the zoom request and it wont give me option to verifyi tried it many times.i dont know how to post my question here !...

2023-05-16
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Posted in Billing & Account Management
Latest Reply 2023-05-23
biababa by biababa • Listener
  • 145 Views
  • 1 replies
  • 0 likes

Not getting the service I paid for

I paid for a license that should allow me 100 participants for unlimited time. I've had this license for a few years now. My profile still says licensed, but I'm getting cut off every 40 minutes even with just one participant. I don't see a way to ch...

2023-05-23
|
Posted in Billing & Account Management
Latest Reply 2023-05-23
Katrap123 by Katrap123 • Listener
  • 149 Views
  • 1 replies
  • 0 likes

I added a new user and transferred my license, and now I cannot log in to Zoom

The ProblemI purchased an annual license with my personal email address and wanted to transfer it to my work email address. When doing so, I received an error telling me that the email address already exists in the system. After researching the issue...

GetFractional_2-1684268997126.png GetFractional_3-1684269004088.png
2023-05-16
|
Posted in Billing & Account Management
Latest Reply 2023-05-23
GetFractional by GetFractional • Listener
  • 118 Views
  • 1 replies
  • 0 likes

You have exceeded the limit of license

no he podido dar a nadie licencia por error que indica: You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. la facturación está pagada pero no me permite dar a nadie licencia, en estos momentos...

2023-05-16
|
Posted in Billing & Account Management
Latest Reply 2023-05-23
ceap by ceap • Listener
  • 123 Views
  • 1 replies
  • 0 likes
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