Hello, 

I'm the director for a 28-year old nonprofit organization that provides housing, meals, advocacy and community integration assistance for extremely low-income people living with HIV, who may also suffer from substance abuse or mental illness that prevents them from living independently. We are considered permanent supportive housing and meet the state guidelines for an Adult Family Home. I've provided copies of the relevant RCW's and state guidelines, as well as material from our mission statement, in applying for the nonprofit discount. The Goodstack staff who have responded have categorized us incorrectly, first as a "health clinic" and then, after I provided documentation that we do not meet that definition, they responded that "rehabilitation is the "suitable category for your organization's activity."  When I provided documentation that "rehabilitation center" was also not accurate, I was told; "We already provided information with regards to your organization's activity." I asked if there was a way to appeal the decision or another person to communicate with and was not given either. 

We definitely DO meet two of the following eligible organization criteria; Providing relief to the poor (by providing housing for persons who would otherwise be homeless) and Promoting human rights (advocating for the safety and survival of a population that suffers from extreme stigma and discrimination due to race, disability, LTGBQ status, and socioeconomic status.

We are a very small nonprofit organization that would greatly benefit from any discounted pricing, and it almost feels as though the stance from Goodstack is that anything to do with HIV must be ineligible.  I understand that guidelines must be followed, but in this case I believe we meet the eligibility criteria Zoom has established and I would very much appreciate being able to clarify our work and categorization. 

Thank you so much for your time; our team has used Zoom for remote board meetings since long before COVID and we very much appreciate the quality of your product. 

Kindly,

Elizabeth Page

Hello,

My subscription was automatically renewed, but I did not intend to renew it.

It has been less than 24 hours since the charge was made.

Importantly, the payment was made using a corporate card from a public institution, not my personal card.

Because we are a government-funded organization, strict regulations prohibit personal or unintended use of institutional budgets.

This unintended charge may cause serious administrative issues, so it is essential that the payment be cancelled.

I have not used any paid features after the renewal.

Could you please provide a full refund for this unintended renewal?

If a full refund is not possible, I would appreciate any possible alternatives such as a credit refund.

Thank you for your understanding and assistance.

Hi,

I needed Zoom pro last year but haven’t used it for ages. Just seen that it auto renewed and at a 50% price hike, but I didn’t get an email to check if I still wanted it, or warning of price hike. I believe there’s a 14 day cooling off period so I would like to cancel my subscription and to receive a full refund. How do I do this? I can only seem to talk to bots.

Thanks