By mistake I clicked the payment for one month for 500 persons.

Right now I am managing the zoom conference. The number of the participants of the meeting is little by little increasing. That's why I was preparing the payment page. But it was my mistake that I touched the payment. Therefore it was payed automatically. 

Please understand of my meeting number was 87 persons in maximum, of which number was never more that 100 persons. Could you please refund the payment of 500 persons for one month. It was just my mistake. I would like to say so sorry for your inconvenience. 
I am looking forward to receiving your kind reply.

Byongho

Hello Zoom Community,

I am encountering an issue while attempting to download a data export from my Zoom account via the web console.

I initiated a data export request under the "Data & Privacy" section. The system successfully processed the request and generated a zip file, which is listed as being approximately 8MB in size. However, when I click the "Download" button for this generated file, I consistently receive a "No Permission" error.

I am currently using a free Zoom account. Could anyone provide clarification on whether this "No Permission" error is expected behavior for free users when trying to download generated data exports, or if this indicates a technical issue?

I have already tried the following troubleshooting steps:

• Waiting and retrying the download.

• Clearing my browser's cache and cookies.

• Attempting the download using different web browsers (Chrome, Safari, Firefox).

• Trying to download in Incognito/Private Browse mode.

• Temporarily disabling browser extensions.

Any insights or guidance on this matter would be greatly appreciated. Thank you!

I’d like to refund this subscription. I am glad to teach the private class “via zoom”, but I was fired a few days ago. So I don’t have extra money to keep subscribing. so I really want to refund the subscription. By the tragedy, I forgot to cancel the subscription. Please let me know the procedure or formulaic mail account to contact for refund. 

Sincerely.

I would like to purchase a Webinar plan for 1 month. However, Zoom only allows me to pay up to July 30th because that’s when my current Meetings subscription expires.
Right now, I can’t renew the Meetings plan because Zoom requires me to wait until the current paid period ends.
Could you please advise me how I can proceed with paying for the Webinar package for 1 month?

Hi,

My organization has a Zoom Workplace Business account. We are not a healthcare organization, but we need to follow HIPAA regulations in our work. I am researching the setup of a BAA specifically for future AI Companion usage. I am following this link https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751. However, when I go to Plans and Billing > Plan Management > Discover our other popular products, the Business Associate Agreement (US only) does not appear. 

Can anyone help me find the BAA option for our account?