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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Invoices

Where do I find my invoices so I can download them? I was told by support that I can find them on the portal. What am I missing? :0

2023-01-05
|
Posted in Billing & Account Management
Latest Reply 2023-08-22
APSue by APSue • Listener
  • 1055 Views
  • 4 replies
  • 0 likes

Membership details

Hello,My zoom one pro is set to expire on the 9th and I wanted to know at what time does that happen? Do I have the whole 9th to use it?

2023-08-22
|
Posted in Billing & Account Management
buttercub4 by buttercub4 • Listener
  • 65 Views
  • 0 replies
  • 0 likes

Time of subscription expiry

Hello, I have contacted Zoom but receiving conflicting information.I have a subscription that started on 30th July. My account management settings don't tell me what date/time the subscription ends. An employee at Zoom is telling me repeatedly that i...

2023-08-21
|
Posted in Billing & Account Management
Latest Reply 2023-08-21
AL62 by AL62 • Listener
  • 153 Views
  • 2 replies
  • 0 likes

Resolved! We have two pro licenses, but cannot assigned them to group users

 

Screenshot 2023-08-17 at 11.48.50.png
2023-08-17
|
Posted in Billing & Account Management
Latest Reply 2023-08-21
dearasia2023 by dearasia2023 • Listener
  • 288 Views
  • 5 replies
  • 0 likes

Zoom Pro License

I signed up for my Zoom Pro account today. My understanding is that I would receive a total of 9 licenses. I'm only using 1 at the moment. I went to add another user who I would like to be licensed and received a notification that this person would b...

2023-08-21
|
Posted in Billing & Account Management
Latest Reply 2023-08-21
nc2 by nc2 • Listener
  • 93 Views
  • 1 replies
  • 0 likes

Meeting interrupted in spite of having a basic plan payed. how do I get support?

How can I hav contact with somebody  who has an answer to my problem.

2023-03-16
|
Posted in Billing & Account Management
Latest Reply 2023-08-21
Hans_T by Hans_T • Listener
  • 415 Views
  • 4 replies
  • 0 likes

Resolved! Basic plan, paypal billing $295/month for Zoom? what is going on?

I have a basic plan, but just noticed that today Zoom billed through paypal $295 - 8/18 - and then looked back at July and I was charged $293... I am on a free plan... what is Zoom charging this amount a month for? I cannot even find any product that...

2023-08-18
|
Posted in Billing & Account Management
Latest Reply 2023-08-21
golfcat by golfcat • Listener
  • 122 Views
  • 1 replies
  • 0 likes

Trying to cancel but cannot self-serve

I'm trying to cancel but keep running into this error message without clear next step. can someone help to actually cancel  ?

Screenshot 2023-08-14 at 6.27.44 PM.png
2023-08-14
|
Posted in Billing & Account Management
Latest Reply 2023-08-21
tuwang by tuwang • Listener
  • 93 Views
  • 1 replies
  • 0 likes

Updating payment method

I'm trying to update my card payment as the current one expires soon. I'm a UK subscriber with a pro accountWhen I fill in details of the new card and press "change card" below message pops up followed by an endless loop where nothing happens I've tr...

2023-08-14
|
Posted in Billing & Account Management
Latest Reply 2023-08-21
dudley by dudley • Listener
  • 121 Views
  • 1 replies
  • 0 likes

Changed telephone number

I am trying to cancel a subscription but my telephone number has changed and it wont send me the verification code via sms. What now?

2023-08-21
|
Posted in Billing & Account Management
marischoltz by marischoltz • Listener
  • 65 Views
  • 0 replies
  • 0 likes
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