Unable to Download Data Export (Data & Privacy) - "No Permission" Error

[turtlepleasure]

Hello Zoom Community,

I am encountering an issue while attempting to download a data export from my Zoom account via the web console.

I initiated a data export request under the "Data & Privacy" section. The system successfully processed the request and generated a zip file, which is listed as being approximately 8MB in size. However, when I click the "Download" button for this generated file, I consistently receive a "No Permission" error.

I am currently using a free Zoom account. Could anyone provide clarification on whether this "No Permission" error is expected behavior for free users when trying to download generated data exports, or if this indicates a technical issue?

I have already tried the following troubleshooting steps:

• Waiting and retrying the download.

• Clearing my browser's cache and cookies.

• Attempting the download using different web browsers (Chrome, Safari, Firefox).

• Trying to download in Incognito/Private Browse mode.

• Temporarily disabling browser extensions.

Any insights or guidance on this matter would be greatly appreciated. Thank you!

[Mandel · Accepted solution]

Hi @turtlepleasure ,

Please note that the Reports section of the Zoom web portal is only available for paid accounts. If you are trying to pull the report for a free account, then you will most likely experience an error.  Please also see:

• Getting started with Zoom reporting

I hope this was helpful. Let me know if there are further questions.

Cheers,

Zoom Community Team

[MGSR]

Hi @turtlepleasure! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.