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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

meeting time duration

Hello, everyone I always enjoyed to monitor each meeting duration by checking that timer over the right top of Zoom app window, during the meeting itself. But it suddenly vanished today. Can anyone please guide me - step by step - how to put it back?... Show more

Hello, everyone

 

I always enjoyed to monitor each meeting duration by checking that timer over the right top of Zoom app window, during the meeting itself.

 

But it suddenly vanished today.  Can anyone please guide me - step by step - how to put it back? I just coudn't find it.


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2025-03-18
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2025-03-18
Bernardo_Medina
By Bernardo_Medina
• Newcomer
reply-icon Latest Reply -  2025-03-19

zoom的soc2认证报告

我购买了zoom的产品,为了我们团队的合规,我需要zoom提供soc2的认证报告,没有人理我,你们不应该如此对待客户

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2025-03-19
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2025-03-19
oneday0319
By oneday0319
• Newcomer

Cannot change email address as not receiving confirmation email

I changed the name of my email address.  I am not getting the confirmation email on either the old or new accounts.  I have checked spam and junk and don't see anything there.

Posted in Billing & Account Management
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2022-09-29
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2022-09-29
Tutology
By Tutology
• Newcomer
reply-icon Latest Reply -  2025-03-17

Resolved! Emailing reminders for subscription renewal

Hi! 

Does Zoom send out email reminders to Zoom users informing them about their upcoming renewal?

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2021-10-08
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2021-10-08
Teffels
By Teffels
• Contributor I
reply-icon Latest Reply -  2025-03-17

Resolved! zoom pro

when I want upgrade to PRO, I have to select the number of users..
Please explain what is the function of this thing.

 

 

 

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2025-03-10
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2025-03-10
Galuh
By Galuh
• Newcomer
reply-icon Latest Reply -  2025-03-17

Payment is declined because on your web site there is no 3D SECURE

I have been trying for over a week now to make a payment on my account, but I keep getting this error message:"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."PLEASE OPEN THE... Show more

I have been trying for over a week now to make a payment on my account, but I keep getting this error message:

"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."
PLEASE OPEN  THE 3D SECURE FOR YOUR WEB SITE
 I am from Turkey and i cant pay 


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2025-03-17
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2025-03-17
aydo000
By aydo000
• Newcomer
reply-icon Latest Reply -  2025-03-17

Resolved! free for education for more than 40 min?

I just signed up for Zoom so I can have 90-minute calls as an educator.  My account shows that I can only get 40 minutes - how can I get this changed?

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2025-03-16
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2025-03-16
mdudek
By mdudek
• Newcomer
reply-icon Latest Reply -  2025-03-17

Issue with Subscription Payment: Outstanding Balance After Successful Payment

Hi Zoom Community,Yesterday, I made the payment for my monthly Zoom subscription, but today my account still shows an outstanding balance. I’m worried that if this isn’t resolved, I might lose my subscription.Details of the issue:Payment was made on ... Show more

Hi Zoom Community,

Yesterday, I made the payment for my monthly Zoom subscription, but today my account still shows an outstanding balance. I’m worried that if this isn’t resolved, I might lose my subscription.

Details of the issue:

Payment was made on 04/03
Payment method: [credit/debit card, PayPal, etc.].
The charge has already been processed by my bank, but Zoom still lists it as pending.
I’ve already tried logging out and back in, but the issue persists. Has anyone experienced this before and knows how to fix it? Should I contact Zoom Support directly?

Any help would be greatly appreciated.

Thanks in advance!


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2025-03-05
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2025-03-05
Nicolas10
By Nicolas10
• Newcomer
reply-icon Latest Reply -  2025-03-17

Resolved! Support agents

I bought a plan for the clinic I work with, and I made the "little" mistake of miswrote the email adress... So I'm so stuck with the zoom virtual agent that will never conect me with a real support agent. 1.- I cannot change the email address because... Show more

I bought a plan for the clinic I work with, and I made the "little" mistake of miswrote the email adress... So I'm so stuck with the zoom virtual agent that will never conect me with a real support agent.

 

1.- I cannot change the email address because it asks for confirmation.

2.- The email doesn't exist, so I can't get access to the confirmation codes or anything.

3.- I lost $1'800 mexican pesos in that plan and I even still need the plan but zoom doesn't solve anything...

 

Anyone knows how to reach a support agent???


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2024-06-19
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2024-06-19
Daniel_Salinas
By Daniel_Salinas
• Newcomer
reply-icon Latest Reply -  2025-03-16

Resolved! Invoice and Billing

I am a new administrator of a church Zoom Pro account. It is set up to automatically pay the subscription in May. Will Zoom send an email with the invoice to the Zoom account email?

TIA

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2025-03-10
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2025-03-10
CCZoom2
By CCZoom2
• Explorer
reply-icon Latest Reply -  2025-03-16
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