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Pro license

Hello!I bought a pro license yesterday with 16 users, I need to add 2 more users, what should I do?

Paid for 20 Zoom Licenses- only getting Basic 40 min

We paid for 20 licenses for the teachers in our school. The payment posted in August. Yesterday, all of the accounts became Basic and classes are cut off at 40 min. I have reached out to Customer Service and sent all of the payment documentation. No ...

Resolved! Paid for Pro, account still showing Basic

Paid for Zoom One Pro back in December but my account (only 1 email address used) still shows Basic.Suport form is useless, cannot press "Next" after filling in all boxes.Email billing - that fails with a zoom returned email stating to use KB, KB and...

Merging Pro Accounts

Hello There, We have 2 pro accounts say "A" & "B"."A" have been recharged with quantity of 2 users Ignorantly."B" Due for recharge in couple of days. As per my understanding I can assign 1 user (not assigned yet) to another email. Question:1. Can I a...

I am locked out of Zoom because I do not receive 2FA

I am locked from my Zoom account because I am not receiving in my phone the 2FA code: I do not know why, but I may have used another phone number a year ago since I stopped using Zoom. I have been able to use another email to create a new account. Ho...

Resolved! 2FA and Recovery Code

I have a basic account and I inadvertently set up 2FA and cannot find where the Zoom authenticator code is being sent although I have Microsoft and Google Authenticator apps. Also I cannot find a Recovery Code for the account and I cannot submit a ti...

Buying a Zoom subscription for a friend in Russia

Is it ok to use American Express to pay for a Zoom subscription for a friend in Russia due to bank card payment issues?

Resolved! How can I cancel 2 of my 5 licenses?

I am an admin for a Zoom workplace Pro with 5 licenses and we would like to cancel 2 licenses of those 5. How can do that?

Resolved! 1132 on a second hand MAC. Zoom penalising me

I bought a MAC book second hand and was so excited to use it, partially because I am a reiki master and offer virtual healing. I had used zoom several years before in my old sales job and much preferred it to Teams. To my horror, zoom wouldn't work. ...

Transferring Meetings from personal to work email

I'm an independent tutor that recently established my business website. Unfortunately, it was linked to my personal Zoom email account. I have since changed the linked Zoom account to my work email for upcoming meetings, but now I have meetings from ...

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Pro license

Paid for 20 Zoom Licenses- only getting Basic 40 min

Resolved! Paid for Pro, account still showing Basic

Merging Pro Accounts

I am locked out of Zoom because I do not receive 2FA

Resolved! 2FA and Recovery Code

Buying a Zoom subscription for a friend in Russia

Resolved! How can I cancel 2 of my 5 licenses?

Resolved! 1132 on a second hand MAC. Zoom penalising me

Transferring Meetings from personal to work email

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Billing & Account Management Support

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Pro license

Paid for 20 Zoom Licenses- only getting Basic 40 min

Resolved! Paid for Pro, account still showing Basic

Merging Pro Accounts

I am locked out of Zoom because I do not receive 2FA

Resolved! 2FA and Recovery Code

Buying a Zoom subscription for a friend in Russia

Resolved! How can I cancel 2 of my 5 licenses?

Resolved! 1132 on a second hand MAC. Zoom penalising me

Transferring Meetings from personal to work email

Community Champion Program