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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Help With Issue Escalation

dsmithpdx
Explorer
Explorer

‎2024-04-24 03:17 PM

I have been trying to get resolution to an issue that started SIX MONTHS ago. I have worked with two different account managers, a sales manager, and Zoom support and they have ALL stopped responding to my repeated emails. The last email I received from the sales manager I have been working with was over TWO MONTHS ago! Does anyone have any suggestions on how to escalate an issue? I would love to have the contact information for a senior manager of some sort but I'm sure that won't be easy to obtain. Any help would be greatly appreciated as I have spent WAY too much time and energy on this, and the lack of support and even replies to my multiple emails is simply inexcusable and abismal. Very frustrated with Zoom!!!

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-04-25 08:19 AM

Hi @dsmithpdx, thank you for bringing this to our attention and  I completely understand your frustration and disappointment with the lack of resolution to your issue. I have reached out to our support team and escalated your case. 

 

Once again, I apologize for the inconvenience you've experienced, and I appreciate your patience as we work to address your concerns.


Carla (she/her/hers)
Zoom Community Team
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