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Help With Issue Escalation


I have been trying to get resolution to an issue that started SIX MONTHS ago. I have worked with two different account managers, a sales manager, and Zoom support and they have ALL stopped responding to my repeated emails. The last email I received from the sales manager I have been working with was over TWO MONTHS ago! Does anyone have any suggestions on how to escalate an issue? I would love to have the contact information for a senior manager of some sort but I'm sure that won't be easy to obtain. Any help would be greatly appreciated as I have spent WAY too much time and energy on this, and the lack of support and even replies to my multiple emails is simply inexcusable and abismal. Very frustrated with Zoom!!!


Zoom Moderator
Zoom Moderator

Hi @dsmithpdx, thank you for bringing this to our attention and  I completely understand your frustration and disappointment with the lack of resolution to your issue. I have reached out to our support team and escalated your case. 


Once again, I apologize for the inconvenience you've experienced, and I appreciate your patience as we work to address your concerns.

Carla (she/her/hers)
Zoom Community Team
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