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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

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  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Refund

Hi, Zoom charge 310 $ for abonnement I canceled and the charge me 24 for last abonement I used all years. I wnat a refound for something I canceled and I didnt use. Thank you!

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2023-08-19
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2023-08-19
jjefddjfkksd
By jjefddjfkksd
• Newcomer

Billing question after Zoom IQ trial period is up

Hello Zoom community. My business is about to enable the Zoom IQ feature on a trial basis for several people within the company to test. Once it is enabled, does the trial simply end at the end date or do we start automatically getting billed for the... Show more

Hello Zoom community.  My business is about to enable the Zoom IQ feature on a trial basis for several people within the company to test.  Once it is enabled, does the trial simply end at the end date or do we start automatically getting billed for the service?

 

Thank you.


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2023-08-16
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2023-08-16
Tim-Kuhnel
By Tim-Kuhnel
• Newcomer
reply-icon Latest Reply -  2023-08-19

Resolved! and it happens again, ZOOM cut my subscription life span even before my last payment

Dear community,I paid to zoom one at 29 July for one month, I canceled it because I only need it until 29 August,by today 18 Aug 23, ZOOM already put my account into basic .. suppose my subscription is until 29 august 23 right? I don't know how to re... Show more

Dear community,

I paid to zoom one at 29 July for one month, I canceled it because I only need it until 29 August,

by today 18 Aug 23, ZOOM already put my account into basic ..

 

suppose my subscription is until 29 august 23 right? 

 

I don't know how to report this error... 

is this because of a different subscription with Zoom whiteboard? 

and I cannot email ZOOM support either..

 

regards, 

 

 


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2023-08-18
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2023-08-18
ANCOLL
By ANCOLL
• Newcomer
reply-icon Latest Reply -  2023-08-18

can not upgradw

i can not upgrade the zoom 

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2023-08-18
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2023-08-18
weattaa
By weattaa
• Newcomer

Zoom payment

Suddenly they took 17 dollars for monthly payment instead of 14 

And it was for taxes . but why ? 

Isn't it supposed to be 14?

What is wrong?

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2023-08-10
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2023-08-10
asmaaabdo
By asmaaabdo
• Newcomer
reply-icon Latest Reply -  2023-08-18

On pending invoice.

This is not honoured as I had to block my credit card . Would pay in 2 to 3 day

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2023-08-12
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2023-08-12
murthye
By murthye
• Newcomer
reply-icon Latest Reply -  2023-08-18

CANCEL PLANE

I accidentally purchased this program- LARGE MEETING and I can't cancel. I don't need a big plan like that. What can be done to cancel immediately?

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2023-08-13
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2023-08-13
TALI1
By TALI1
• Newcomer
reply-icon Latest Reply -  2023-08-18

How can I revise my history invoices as there exist errors?

Where can I change the information in a history invoice? The legal company name was wrong. 

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2023-08-14
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2023-08-14
Mindy_Yang
By Mindy_Yang
• Newcomer
reply-icon Latest Reply -  2023-08-18

I upgraded my account last August 10, 2023 but am still in Basic

I upgraded my account. but still in BAsic

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2023-08-14
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2023-08-14
TB13
By TB13
• Newcomer
reply-icon Latest Reply -  2023-08-18

Revoke licenses of paid subscriptions

Zoom has revoked my two paid annual subscription licenses without notice. Zoom billing confirms payments were made successfully in April 2023 with renewal in April 2024. Customer support tells me they saw me sharing licenses and so the system revokes... Show more

Zoom has revoked my two paid annual subscription licenses without notice. 

Zoom billing confirms payments were made successfully in April 2023 with renewal in April 2024. 

Customer support tells me they saw me sharing licenses and so the system revokes my licenses automatically. 

There was no policy change notification (I shared my license once in August 2022 without issue) I checked them all. I'm a nerd and save them. 

  • Zoom did not warn me of this policy change. 
  • Zoom did not notify me that they revoked my paid annual subscriptions. 
  • I have no access to my paid annual subscriptions -- value €78 -- for 30 days. Without any notice from Zoom. 
  • They just tell me to buy more licenses -- not how many, not why -- just buy more stuff from us. 
  • Even customer support had no information other than: buy more licenses and you'll get your access back. 

Can they do this?

This seems like fraud. 


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2023-08-18
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2023-08-18
AmyKraushaar
By AmyKraushaar
• Explorer
reply-icon Latest Reply -  2023-08-18
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