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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

can not upgradw

i can not upgrade the zoom 

Posted in Billing & Account Management
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2023-08-18
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2023-08-18
weattaa
By weattaa
• Newcomer

Zoom payment

Suddenly they took 17 dollars for monthly payment instead of 14 

And it was for taxes . but why ? 

Isn't it supposed to be 14?

What is wrong?

Posted in Billing & Account Management
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2023-08-10
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2023-08-10
asmaaabdo
By asmaaabdo
• Newcomer
reply-icon Latest Reply -  2023-08-18

On pending invoice.

This is not honoured as I had to block my credit card . Would pay in 2 to 3 day

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2023-08-12
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2023-08-12
murthye
By murthye
• Newcomer
reply-icon Latest Reply -  2023-08-18

CANCEL PLANE

I accidentally purchased this program- LARGE MEETING and I can't cancel. I don't need a big plan like that. What can be done to cancel immediately?

Posted in Billing & Account Management
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2023-08-13
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2023-08-13
TALI1
By TALI1
• Newcomer
reply-icon Latest Reply -  2023-08-18

How can I revise my history invoices as there exist errors?

Where can I change the information in a history invoice? The legal company name was wrong. 

Posted in Billing & Account Management
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2023-08-14
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2023-08-14
Mindy_Yang
By Mindy_Yang
• Newcomer
reply-icon Latest Reply -  2023-08-18

I upgraded my account last August 10, 2023 but am still in Basic

I upgraded my account. but still in BAsic

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2023-08-14
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2023-08-14
TB13
By TB13
• Newcomer
reply-icon Latest Reply -  2023-08-18

Revoke licenses of paid subscriptions

Zoom has revoked my two paid annual subscription licenses without notice. Zoom billing confirms payments were made successfully in April 2023 with renewal in April 2024. Customer support tells me they saw me sharing licenses and so the system revokes... Show more

Zoom has revoked my two paid annual subscription licenses without notice. 

Zoom billing confirms payments were made successfully in April 2023 with renewal in April 2024. 

Customer support tells me they saw me sharing licenses and so the system revokes my licenses automatically. 

There was no policy change notification (I shared my license once in August 2022 without issue) I checked them all. I'm a nerd and save them. 

  • Zoom did not warn me of this policy change. 
  • Zoom did not notify me that they revoked my paid annual subscriptions. 
  • I have no access to my paid annual subscriptions -- value €78 -- for 30 days. Without any notice from Zoom. 
  • They just tell me to buy more licenses -- not how many, not why -- just buy more stuff from us. 
  • Even customer support had no information other than: buy more licenses and you'll get your access back. 

Can they do this?

This seems like fraud. 


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2023-08-18
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2023-08-18
AmyKraushaar
By AmyKraushaar
• Explorer
reply-icon Latest Reply -  2023-08-18

Impossible to unsubscribe from a plan

Estou desde maio a tentar renovar um plano em vez de renovar 2 que atualmente tenho.Até hoje ninguém me ajudou, e assistência do chat diz que vai ver e nada acontece. Também já solicitei suporte muitas vezes, mas ninguém se digna ajudar. Algum utiliz... Show more

Estou desde maio a tentar renovar um plano em vez de renovar 2 que atualmente tenho.

Até hoje ninguém me ajudou, e assistência do chat diz que vai ver e nada acontece. Também já solicitei suporte muitas vezes, mas ninguém se digna ajudar. 

Algum utilizador está a passar pelo mesmo e que possa ajudar?


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2023-08-17
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2023-08-17
TiagoCarreira
By TiagoCarreira
• Newcomer
reply-icon Latest Reply -  2023-08-18

pro licence stop before expaire date

my pro licence cancel before expaire date i paid for 1year licence but i use only 5moth so i lost 7 month subscriptuantity: 1UnitPrice: GBP7.40Mar 17, 2023 -Apr 16, 2023 GBP7.40 GBP1.48 GBP8.88ChargeName:Zoom OneProAnnualQuantity: 1UnitPrice: GBP119.... Show more
  1. my pro licence cancel before expaire date i paid for 1year licence but i use only 5moth so i lost 7 month subscript
  2. uantity: 1
    UnitPrice: GBP7.40
    Mar 17, 2023 -Apr 16, 2023 GBP7.40 GBP1.48 GBP8.88
    ChargeName:Zoom OnePro
    Annual
    Quantity: 1
    UnitPrice: GBP119.90
    Mar 17, 2023 -Mar 16, 2024 GBP119.90 GBP23.98 GBP143.88
    Subtotal GBP127.30
    Total (Including Taxes, Fees &Surcharges) GBP152.76

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2023-08-16
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2023-08-16
sanraravel
By sanraravel
• Newcomer
reply-icon Latest Reply -  2023-08-18

zoom government site

I got a request to take a zoom call for an interview..It says my normal zoom site is not valid(even though I just got off a zoom conference) & that I need to sign up for a zoom government site..when I call support hey ask for my id numbers from my pr... Show more

I got a request to take a zoom call for an interview..It says my normal zoom site is not valid(even though I just got off a zoom conference) & that I need to sign up for a zoom government site..when I call support hey ask for my id numbers from my profile page..when I give them the numbers ...they say I don't exist..and hang up they refuse to speak...what do I do?

 

                                                                                           


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2023-08-18
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2023-08-18
jmariam45
By jmariam45
• Newcomer
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