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I have a paid liscence. I can’t access my old email so I tried to change my email address. It says I need to access my old email to confirm the change. What don’t you understand about unable to access old email. Then I tried the online chat. Told my liscence doesn’t accept the online support. So paying close to $200 a year doesn’t qualify. That is not acceptable. Ok then I tried the phone support only to be told my paid liscence doesn’t qualify for phone support. So I submitted a ticket only to find out that that isn’t even a priority. I am part of an nonprofit organization. The customer support is horrendous. I am now moving our company to another platform so zoom will be losing several liscence. How can a business survive with such horrible customer support.
Hi @LindaMacMullen thank you for posting for the first time and welcome to the Zoom Community!
I completely understand your frustration, and I'm sorry to hear about the difficulties you've been facing with accessing customer support to change your email address. Your experience is important, and I appreciate your feedback.
For assistance with changing your email address when you don't have access to the old address, please follow the steps outline here: How to change the sign-in email if you don't have access to the original email
Once again, I'm sorry for your current experience with Zoom. I'm hoping this helps!
Zoom Community Team